What is hospitality knowledge?
Hospitality Knowledge is an AI-powered feature within the Mapal Assistant. It gives real-world guidance on hospitality questions—similar to asking ChatGPT, but tailored to your industry.
This is designed to support managers and team leads in high-pressure or time-sensitive environments.
How to access
Open the Mapal Assistant from the icon in the lower-left corner of your Mapal App's dashboard.
For step-by-step access instructions, see Access the Mapal AI Assistant.
What kind of questions you can ask
You can type questions such as:
- “How do I deal with a customer complaint?”
- “What’s the best way to motivate a team during a busy shift?”
- “How should I handle a staff no-show?”
- “What’s a good way to de-escalate a difficult situation?”
These examples reflect common hospitality situations and are designed to give supportive, general guidance.
What the assistant uses to answer
The Assistant draws from general hospitality knowledge and industry norms.
It does not reference your company’s internal policies unless you have uploaded them separately.
If documents have been uploaded, answers will prioritise company-specific rules over general advice.
Note: Always double-check the advice if a situation involves HR, legal, or health and safety concerns.
Tips for best results
- Ask questions in clear, specific language.
- Use the Assistant as a guide—not a policy source.
- Upload your company policies for tailored answers.
