Send a Priority Message

Start from: the Engagement dashboard.

Select Communications on the main menu.
Select + New > Priority Message.

Step 1 - Setup

General setup

Assign a name to your message in the Message Name* field.
The Channel* is set to Priority Message and cannot be changed.
Type the name of the Author*.

Notifications

Determine if you want to Notify your audience about this new communication. You can notify through Email and Notification Push.

Interactions

Decide which interactions employees can make. The available interactions are:
- Comments
- Likes
- Dislikes

Audience

Select the employees you want to receive the message. You can provide access to:
- Employees by Level*
- Employees by Job Title
- Employees by Department
- Additional employees
- File upload

Note: Only active category group levels from Mapal OS can be selected. Levels deleted in Mapal OS no longer appear as audience options.

Step 2 - Content

Summary

Write the Summary*. This is displayed prominently to employees and must be acknowledged before they can continue.

Note: You can write a maximum of 250 characters.

Body

Write the content of the message in the Body* field. You can drag images into this field and add links by selecting text. This is a rich text field.

Cover image

Add a cover image if you wish. Accepted file types are JPG, JPEG, or PNG.

Note: Portrait images display fully in the Mapal One feed. For tiles and carousels, portrait images are automatically cropped to a 16:9 landscape format, focused on the centre of the image. You can add a maximum of 10 images, and the first image added is used on the tile and carousel in Mapal One.

Attachments

Upload attachments to your message. Accepted file formats are PDF, DOC, DOCX, CSV, XLS, XLSX (max. 10MB).

Video

Upload a video from your files, or add a Video link from YouTube or Vimeo. For uploads, MP4 is required (max. 100MB).

Note: You can add only one video. Once you add a video one way, the other way is blocked.

Step 3 - Publish

Choose whether to save the message as a Draft, Publish now, or Publish on a specific date and time.
Optionally, set an Expiration Date. The message automatically expires and is no longer visible to employees after this date and time.
Select Save to complete.

Note: All fields marked with an asterisk (*) are mandatory.

Review engagement metrics for publications

Start from: The Engagement dashboard.

View engagement metrics in the publications grid

Select Communications > Publications from the main menu.
The Publications grid lists all news and forum posts.
Use the Comments and Likes columns to review engagement for each publication. Each number in these columns is clickable and opens a side panel with more detail.

Review and manage comments for a publication

In the Publications grid, locate the post you want to review.
In the Comments column, select the number shown for that row.
A side panel labelled Comments opens, showing a list with the following columns:
- Comment: the content of the comment.
- Date: when the comment was added.
- Created by: who wrote the comment.
- Actions: a three-dots (…) menu. The only action available is Delete.

This allows you to quickly review and moderate interaction on each publication without leaving the Publications screen.

If you want to moderate flagged comment, see Manage news moderation for flagged comments.

See who liked a publication

In the Publications grid, find the publication you are interested in.
In the Likes column, select the number shown for that row.
A side panel labelled Likes opens, displaying who has liked the publication with these columns:
- Name: the employee’s name.
- Job: their job title.
- Department: their department.

The Likes panel is read-only, providing a simple way to understand which teams and roles are engaging with each communication.