Customise menu names in Engagement

Start from: The Engagement dashboard.

Navigate to Settings > Feature names.
The Feature names grid shows you three columns:
- The names of all the functionalities available.
- Custom names assigned by you.
- Actions. Note that the only action available is Edit.

Select the Action button (three dots) at the far right of the feature’s row and press Edit.
In the Edit feature name screen, you can modify:
- Main language
- Feature name
- Add translations of the feature name

Notes: You can add as many names as languages, 5 (Spanish, English, French, Italian, and Flemish).

Once you complete the edition, select Update to save the changes.

The new custom feature name will now appear in the second column of the grid.

Manage job titles in Engagement

Start from: The Engagement dashboard.

Navigate to Settings > Job Titles.

In the Job Titles screen, you will be able see, delete or edit all existing job titles as well as adding new ones.

The job titles page has a table with 3 columns: Job title, translation, and actions.

Add a new job title

Select Add professions.
A popup window will appear for you to Assign a name to the job title. Write the name in the main company language and the translation for the second language.

Notes: These fields are mandatory.

Once completed, select Save.

The new job title will then be added to the table.

Edit & Delete Job Titles

Edit

Locate an existing Job Title from the list.
Select the Action button (three dots) at the far right of the job title’s row.
Select Edit. In the popup window, change the name of the Job Title and the translation for the second language.
Select Save.

Delete

Locate an existing Job Title from the list.
Select the Action button (three dots) at the far right of the job title’s row.
Select Delete. A confirmation window will appear at the top of the page.
Select Accept to complete the deletion.

Get an overview of customer reviews in Engagement

Start from: The Engagement dashboard.

Navigate to Review > Analysis.

This is the summary page, where all the reviews metrics are displayed in different ways to show you a general vision. It is made up of 3 different sections:

Summary tiles: This widget is divided into 5 parts.
- Total number of customer reviews and its comparison with the previous period.
- Average of the customer review rating and its comparison with the previous period.
- Valued profiles and their comparison with the previous period.
- Negative reviews and their comparison with the previous period.
- Percentage of reviews answered.

Half pie chart tiles: Three pie charts are shown here:
- Rated profiles: Two variables fill the graph: rated employees and not rated employees.
- Quality of ratings: It’s divided into three variables: bad, neutral, and good; in this order.
- Rated from: Shows how the evaluation has been completed; for example, via mobile or via desktop.

Reviews table: This table displays the evolution of the reviews in the selected period, taking in care if they are positive or negative. It is shown as a bar chart, with the days on the X-axis and the number of reviews on the Y-axis.

Filter and Export the information

Everything displayed in the Review Analysis screen can be filtered by:

Date: Select the period from the dropdown at the top left corner of the screen and select the Filter button.
Type of review: Just below the period dropdown, you will find two checkboxes. Here, you can select if you want to see the Private or Negative reviews only.
Employee levels: Select the Filter button at the top right corner of the screen. Here, you will have three levels to narrow down your employee selection.

Once filtered, you can export your information by selecting the Download the reviews button at the top of the page.

Generate automated answers

Start from: The Reputation dashboard.

The automated answers feature

The system leverages AI-generated, context-aware suggestions to craft automatic responses tailored to customer reviews. By integrating sentiment analysis, it categorizes reviews (negative, positive, or mixed) to ensure responses align with the sentiment expressed. You can also customize parameters such as tone, style, length, and signature to reflect your brand identity.

Configure automated answers

Navigate to Configuration > Online > Answers.

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Select a specific Business Unit from the list. Each configuration is tailored to the specific needs of a business unit, ensuring the responses reflect the unique branding and requirements of each department or location.

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Once inside the Business Unit, you can start configuring the Parameters to adjust the automatic answer generation. Available parameters are:
- Tone: Choose between formal or informal tones to match the desired communication style with customers.
- Style: Select either:
  - Generic: Quick and simple responses.
  - Detailed: Comprehensive responses with greater contextual depth.
- Length: Determine the word count of responses:
  - Short: Concise messages.
  - Medium: Balanced responses.
  - Long: Detailed explanations or apologies.
- Signature: Add a personalized signature, such as the department name or the business unit, to make responses more professional and identifiable.

Once you finish the parameter configuration, select Save.

When the parameters are properly set, you can start generating answers in the Reviews section, as shown below:

Find and interact with my colleagues

Start from: The Mapal One dashboard.

Navigate to Company > My colleagues.

Find a colleague

The My Colleagues section offers an organised view of team members, grouped by location, team, or department. Key features include:

Browse by Location: Select a specific location to view the list of colleagues assigned to that branch.

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Search Functionality: Use the search bar to quickly locate colleagues by name or position, saving time when looking for specific team members.

Interact with a colleague

Once you've identified a colleague, several interaction options are available:

Viewing Their Profile

Select your colleague’s name to open their profile.
The profile includes key information such as their role, department, and contact details, as well as the recognitions and reviews.

Start a chat

Select the three dots button beside your colleague’s name.

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Choose Chat to open a new chatbox or access an existing conversation with that colleague.

Recognise a colleague

Select the three dots button beside your colleague’s name.
Choose Recognise to open the Give Recognition form.

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Add details about the recognition to acknowledge their contributions publicly or within your organisation's recognition system.

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Track progress on the Engagement dashboard

Start from: The Engagement module.

When opening Engagement, you will automatically see the Dashboard. If you are navigating Engagement, you can return to the dashboard by selecting Home from the main menu.

The Dashboard is made up of 4 tiles:

Overview dashboard

Recognitions: This tile displays a summary of all recognitions awarded during the timeframe chosen in the date selector. This is then compared as a percentage to the preceding period. For a more detailed analysis, users have the option to choose specific reasons for recognition.
Engagement Score: The Engagement Score is computed by combining the response rate from surveys with other key metrics. This weighted formula also incorporates news read rate and recognition rate.
Push Surveys: This tile gives an overview of any active surveys on the users platform, including details of the start/end date and the percentage/number of survey completions.
Communications: This shows the number of active posts across the platform including the average number of views as a percentage and a comparison with the preceding period.

Comparison with the previous period

The comparison with the previous period has three ways of showing the information:

Green colour: The best one, the positive result. This indicates that the current period has been better than the previous one, so there has been an improvement.
Red colour: The negative result. Indicates that this period has been worse than the previous one.
Grey colour: This happens when there is no data to make the comparison.

Visualization scenarios

The dashboard will only show data corresponding to the access levels set up for your user profile or company. There are two possible scenarios in which your data view could be limited:

When the company doesn't have these features
When the user doesn't have access to these features

When the company doesn't have these features

In the first scenario, the user will find those tiles that are not included in the company's plan like this:

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The icons look disabled, and the content is replaced with marketing text. Next to it, the user can find a button that brings access to upgrade their plan.

The Engagement score tile will always appear, as it's info available to everyone.

When the user doesn't have access to these features

In the second scenario, those sections without access are marked as forbidden, but the user still sees the tiles active. The content has been replaced with the copy: No access. You don't have permission to access this feature.

Also, tiles such as Push Surveys and other forbidden ones are smaller. There is no need to maintain the height in these cases, so the size is reduced.

In this case, the Engagement score also appears, as it is info available to everyone.

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Notes: The user will always see these 4 tiles (recognitions, engagement score, push surveys, and communications) even if the section is not allowed for him/her, or even if the company hasn't hired this feature.

Filter

Users can Filter the data they see in the Engagement dashboard.

The available filters are Dates (shown at the top left corner) and Employee by level (selecting the filter icon at the top right corner).

Notes: In the case of the Employee by level filter, the first field filters the second field, and the second field filters the third field. This is the way this filter works.

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Mobile version

In the mobile version, the Push surveys tile has to be different in comparison to the other ones, as it has a table inside that can't easily fit the type of screen.

The way to access this section is to select the tile, and a list of cards will be deployed with the metrics of each survey, as we can see in the following image:

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Switching between multiple operators

Users who have the same email registered with multiple operators are able to switch between operators.

Find the pop-up operators list to view the operators available (this is usually towards the bottom right of the screen).
Select the operator you want to switch to.

View your noticeboard items

Start from: The Mapal One dashboard.

Select Library > Noticeboard from the main menu.

Once in the Noticeboard screen you will see a grid with tiles. Each tile represents a category and shows information about how many items are unread or require action.

Note: You can change to a List view by selecting the list button at the top right of the screen.

Select a Category tile or use the Filter to easily find specific noticeboards items by their name, status, category, or due dates.

Once inside the category, a new grid will appear with different tiles. Each of these tiles represents an item. These tiles show you if the Item is Read or Unread, the Status (Complete, Incomplete, Overdue, Require Sign-Off), expiry, and due dates.

Select the tile to access the specific item and its details. Noticeboard items can store important documents, links, or information.

Notes: Noticeboard items can be pinned for easy access. These can also be set to send notifications about expiry dates, overdue notifications, and track who has or hasn't read the documents.

Recognitions and how to use them

Start from: The Engagement dashboard.

What are Recognitions?

Recognitions is a functionality that allows company employees to evaluate each other. In this section, users can create and edit surveys, review the data results, and access employee and level rankings.

By using this tool, the company will know which employees are the best valued and take action based on that, while managers could know which people on their team are the ones they consider the most competent and pleasant colleagues. On the other hand, employees will be able to evaluate those co-workers in their work performance, and as teammates.

How to use Recognitions?

In the Engagement module, you will be able to access three Recognitions features:

Analysis: It is a dashboard that collects general data on the recognitions given and received by employees.
To know more about this feature, see Check your recognitions dashboard.

Employee ranking: In a table, all employees are displayed, ordered from best to worst score.

Ranking levels: Exactly the same as the employee rankings, but in this case by levels.
Recognitions screen: Find a detailed list of the recognitions given within the company.

To give Recognitions, you will have to access Mapal One, specifically to Company > My Colleagues.

Viewing Recognitions

Navigate to Recognition > Recognitions in Engagement.

The Recognitions screen shows a detailed list of all the recognitions given within the company.

In this table, you will see:

Date: Date when the recognition was given to the employee.
Author: The name of the author of the recognition.
Job Title: The job title of the author of the recognition.
Department: The Department of the author of the recognition.
Recognised: The name of the recognised employee.
Reason: The reason why the recognition was given.
Description: A preview of the description of the recognition.
Likes: The number of likes given to that specific recognition.

In the Recognitions screen, you can use the Filter to find specific recognitions. You can also Export a list of the recognitions filtered.

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Check your recognitions dashboard

Start from: The Engagement dashboard.

Select Recognition > Analysis from the main menu.

In the Recognition Analysis panel, you will see a dropdown that will let you select the Period of Time for which you want to visualize the information.
You can also Filter by specific reasons or Employees by level.

You will now see the filtered results organized as follows:

Quick Figures

The top tiles provide quick statistics with high-level recognition data at a glance. These figures offer an immediate summary of key metrics, helping you monitor overall engagement and recognition levels.

Total number of recognitions
Comparison with the previous period (Total number of recognitions)
Likes
Comparison with the previous period (Likes)

Recognition Types

This tile breaks down recognitions by type, categorising acknowledgments such as “Employee of the Month,” “Teamwork,” and other specific achievements. This allows managers to understand which accomplishments are most frequently celebrated within the team, offering insight into the values and behaviours that are most appreciated.

Recognition Leaderboard

This leaderboard tile ranks employees or teams based on the number of recognitions received, showcasing the individuals or groups with the highest engagement. It’s an excellent way for managers to identify and celebrate high-performing team members and promote a culture of recognition.

Recognitions Trend

This tile display trends in recognitions over different time periods. This tile offer a comparison between current and previous periods, helping managers track changes or improvements in team recognitions over time. This visual overview enables managers to quickly spot shifts in recognition patterns.

Recognition Reasons

This section lists the most common reasons for recognition, such as outstanding performance, teamwork, or exceptional customer service. By identifying the main drivers behind recognitions, managers can understand which behaviours and achievements are most valued within the team, reinforcing positive patterns.

Take surveys about your company

Start from: The Mapal One dashboard.

Select Company > Surveys from the main menu.

You will see a screen with all the available surveys for you.

Select a specific tile to access a survey.

Complete the survey by responding to a mix of questions.

Notes: Surveys can have different question types such as NPS, face ratings, multiple select, single select, and open text questions. Also, there could be different including eNPS (employee Net Promoter Score), social surveys, and feedback forms.

Once all questions are answered, select Send to submit your feedback so it can be recorded and analyzed.