Enhancements

New 1–5 Number Rating Questions for Push Surveys

Survey creators can now add a 1–5 number rating question to push surveys, allowing employees to select a score from 1 to 5. The results show the number and percentage of responses for each score, along with the average rating to one decimal place.

Why this Matters

Numeric ratings make it easier to analyse survey responses and compare scores over time, without using the existing smiley-face satisfaction rating.

Key Benefits

• Clear numeric scores: Collect ratings on a consistent scale from 1 to 5.
• Easier analysis: View the number and percentage of responses for each score, alongside the average rating.
• Existing question types unchanged: The new numeric rating is available alongside the existing satisfaction rating.

View Likes and Comments on Recognitions

Engagement admins can now view who liked a recognition and read its comments directly from the Recognitions list. Selecting the likes or comments count opens a drawer displaying the people who liked the recognition or the comments, including the message, date and author.

Why this Matters

This makes it easier for admins to understand how employees engage with recognitions and see the feedback being shared, without having to navigate away from the Recognitions list.

Key Benefits

• Greater visibility: See how employees engage with recognitions through likes and comments.
• Easier access to feedback: View comments and their authors directly from the Recognitions list.
• More insight: Understand engagement with both individual and group recognitions.

Cleaner File Names for Post Attachments

Files attached to posts in Engagement channels, forums and news now display and download using their original file names, without the random text previously added to the beginning. This applies to new uploads, including files attached to cloned posts and events. Existing attachments remain unchanged.

Why this Matters

Clear file names make attachments easier to recognise and identify, helping employees find and download the correct files.

Key Benefits

• Clearer file names: Attachments display recognisable names without random prefixes.
• Easier access to files: Employees can quickly identify the files they need when viewing and downloading attachments.
• Improved user experience: Downloaded files retain a clear, recognisable name.

Recognition Allowance Count Improvements

The remaining recognition count in Mapal One now displays a minimum of zero when an employee has already given more recognitions than their updated monthly allowance. This ensures employees always see a clear, meaningful count of their remaining recognitions.

Why this Matters

Employees can easily understand their remaining recognition allowance when monthly limits change, helping them keep track of their recognition activity.

Key Benefits

• Clearer allowance tracking: Employees can easily see how many recognitions they have remaining.
• Greater clarity: A count of zero clearly indicates when the monthly allowance has been reached.
• Consistent experience: Recognition counts update to reflect changes to monthly allowances.

Improved Recognition Allowance Settings

The Recognition reasons page has been redesigned to make monthly recognition allowances easier to view and manage. Admins can now see the monthly allowance and number of recognition reasons in the page header, with a dedicated Setup tab to update the allowance for all sites in the group.

Why this Matters

Making recognition allowances easier to find and update helps admins manage employee recognition consistently across their organisation.

Key Benefits

• Greater visibility: View the monthly recognition allowance directly in the page header.
• Simpler management: Update the allowance from a dedicated Setup tab without navigating through a settings icon.
• Clearer feedback: Receive confirmation when changes are saved, with guidance when a value needs correcting or a save is unsuccessful.

Engagement Score Calculation Tooltip

Client admins can now view an explanation of how the Engagement Score is calculated by selecting the information icon next to the score. The tooltip explains the contribution of posts read, surveys and recognitions, how the score and percentage change are calculated, and the date range and organisation level covered.

Why this Matters

Understanding how the Engagement Score is calculated helps admins interpret their results, trust the score and identify opportunities to improve engagement.

Key Benefits

• Greater transparency: Understand how posts read, surveys and recognitions contribute to the score.
• More actionable insight: See how engagement activity affects the score and identify where improvements can be made.
• Clearer comparisons: Understand what the percentage change represents and which dates and organisation level are included.

Bug fixes

New features

Collection Surveys

Take your surveys into the learning journey! Collection Surveys bring your Engagement surveys into Flow Collections, so learners can share their feedback at exactly the right moment — whether that's during onboarding, after a compliance module, or at the end of a learning journey.

Learners complete surveys directly in their Collection in Mapal One, using the familiar survey experience. You can continue to create and manage your surveys in Engagement.

Why this Matters

Feedback is most valuable when the experience is fresh. By bringing surveys into Flow Collections, you can make feedback a natural part of learning, rather than asking learners to leave their journey to share their thoughts.

Key Benefits

• Feedback at the right moment: Capture insights while the learning experience is fresh.
• A familiar experience: Learners complete surveys in Mapal One using the survey experience they already know.
• One place to manage surveys: Create and maintain surveys in Engagement, then make them available in Flow Collections.

Please contact your Mapal representative to enable this feature

Enhancements

See who has acknowledged a Priority Message and remind those still pending

Clicking the view count on a Priority Message now opens a Recipients panel with two sections: Acknowledged and Pending. From the Pending section, admins can select Notify pending to send a reminder to the people who haven't acknowledged yet.

Why this Matters

Knowing who has acknowledged a Priority Message, and who hasn't, helps admins follow up on important messages, with reminders going only to the people who still need them.

Key Benefits

• Clear visibility: Acknowledged and Pending recipients are listed separately.
• Targeted reminders: Only people who haven't acknowledged are notified.
• Familiar action: Works like the existing Notify pending action.

Filter Recognitions by date range on an employee profile

The Recognitions card on an employee profile now has a date picker with the options Last 7 days, Last 30 days, Last 6 months and Last year. Received recognitions, Given recognitions and the reasons breakdown all reflect the selected period.

Why this Matters

Managers and admins can get a clearer picture of recognition activity over time, including who is recognising others and what they're being recognised for.

Key Benefits

• Recent insight: Recognitions can be viewed for the period that matters.
• Clear trends: Received and Given show an up or down trend against the previous period.
• Saved selection: The chosen range is kept when the page is reloaded.

Show only the organisational levels in use

Audience builders, filters, leaderboards, reports and exports now show only the organisational levels in use. For example, a company with no Regions or Areas sees only Business Unit.

Why this Matters

Showing only the levels in use keeps audience selection focused on choices that mean something to a company, so the right people are quicker to find. Employee assignments, roles and permissions are unchanged.

Key Benefits

• Clearer choices: Only meaningful levels are shown.
• Faster targeting: The right people are quicker to find.
• Consistent levels: The same levels appear wherever levels are used.

Custom names apply to every item in custom branding

Every item in custom branding now takes its name from the Custom names input: Feed, Push surveys & polls, Agile feedback, Recognitions and Suggestions box. Names can be up to 30 characters, and leaving one empty keeps the default.

Why this Matters

Consistent naming across Engagement and Mapal One helps the platform reflect an organisation's own language. A custom name replaces the section label, not content inside it such as a survey title.

Key Benefits

• Consistent naming: Engagement and Mapal One show the same chosen label.
• Flexible wording: Spelling, case and spaces are kept as entered.
• Easy reset: Restore default returns a section to its default name.

Bug fixes

New Features

Translation language settings

Admins can now choose which languages their organisation can auto-translate content into.

In Settings > Translations, admins select languages from the Languages list. The content builders then show a Translations step with a tab for each one. Available languages: English, French, Spanish, Swedish, Norwegian, Danish, Polish, Ukrainian, Portuguese, Finnish and Italian.

Why this Matters

Each organisation needs different languages. Setting them once means the builders only show the ones its teams use.

Key Benefits

• Set once: Applies across all content builders
• Relevant languages only: No tabs for unused languages
• Simpler setup: The Translations step appears only once a language is selected

Auto-translation for employee content

We have added translations to the content builders, so employee content can be published in several languages.

When content is created or edited, a new Translations step shows a tab for each of the organisation's translation languages. Admins can click Auto-translate to fill in a translation automatically, then review and edit it before publishing. Employees in Mapal One see the content in their own language, and see the original if no translation exists.

Translations are available for:

• Posts in news and forum channels
• Events
• News/forum channel names
• Recognition reasons
• Suggestion box categories and subcategories

Why this Matters

Content could previously only be published in one language, so employees who speak other languages could find it harder to understand, or would miss important updates.

This update makes it quicker to reach multilingual teams, without writing each translation by hand or creating separate posts for each language.

Key Benefits

• Faster translation: Content is translated automatically in one click and can then be refined as needed
• Reach every employee: Employees see content in their own language in Mapal One
• Consistent setup: Every builder uses the same Translations step
• Better search: Searches find posts by their translated titles and summaries

Enhancements

Full-page setup for Suggestion Box categories and subcategories

We have updated the design for creating and editing Suggestion Box categories and subcategories.

Categories and subcategories are now created and edited on a full page instead of in a side drawer. The new page uses the same step-by-step layout as other builders, such as Push Surveys. Subcategories are now managed from the category page, and the Add subcategory option has been removed from the category row menu.

Why this Matters

The side drawer offered limited space to set up categories, and it worked differently from the other builders in Engagement.

This update gives admins more room to set up categories and makes the experience consistent across builders, with space for translation services too.

Key Benefits

• More space: Categories and subcategories are set up on a full page
• Consistent experience: Setup matches other Engagement builders
• Clearer structure: Subcategories are managed alongside their parent category

Reset date filter on Survey answers

We have added a way to reset the date filter on Survey answers.

When the date filter has been changed from its default, a Reset link appears next to it. Selecting Reset returns the filter to the page's default date range and keeps any other filters in place.

Why this Matters

Returning to the default date range previously meant reselecting it manually, or clearing all filters and starting again.

This update makes it quicker to return to the default view without losing other filter selections.

Key Benefits

• Quick reset: Return to the default date range in one click
• Other filters kept: Only the date filter is reset
• Shown only when needed: Reset appears only when the date filter has been changed

Enhancements

Improved Recognition content creation

Recognition content creation now includes clearer guidance for description length and thumbnail images, with a character counter and an improved circular crop to help administrators create content that displays consistently in Mapal One.

Why this matters

Administrators have clearer guidance when creating Recognition content, making it easier to create descriptions and thumbnails that display as intended.

Key benefits

• Clearer guidance: Administrators can see the available character limit when creating a Recognition description.
• Improved thumbnails: The circular crop makes it easier to position images effectively.
• Consistent display: Recommended image sizing helps Recognition thumbnails display consistently in Mapal One.

Bug fixes

Recognition reason validation now works correctly: A bug causing duplicate Recognition reasons to be allowed when the browser language was set to Spanish has been fixed. Validation messages are now also displayed in the correct browser language.

Bug fixes

Events channel displayed when no events are available: The Events channel was incorrectly displayed in Mapal One when a company had no published events. The channel is now only displayed when at least one published event is available.