Mapal One Release - 15.10.2026

Summary

This release adds a new capability in Flow to include Surveys directly within Collections, alongside several improvements to sign-in experience, menu access to support and legal information, Workforce Library visibility, AI Assistant continuity, and mobile update prompts.

Enhancements

Flow / Engagement – Surveys appear inside Flow Collections

When a Survey is added to a Collection in Flow, it now appears inside that Collection in Mapal One alongside learning content. Colleagues open and complete it in the familiar Surveys & Polls screen, and completing it counts towards the Collection.

Why this matters

Collections can now gather feedback as well as deliver learning in one place, without colleagues needing to search elsewhere.

Key benefits

Improvements

Signing in – A faster, cleaner start

Signing in is now quicker and tidier. The loading screen remains until Mapal One is fully ready, so colleagues land in a complete app. If Flow is momentarily unavailable, Mapal One opens without waiting.

Why this matters

The first moments after sign-in set the tone. Mapal One now feels ready the instant it appears.

Key benefits

Menu layout – Help and legal information, easier to reach

The Mapal One menu now includes a dedicated Support option on web and mobile. On mobile, colleagues can also access privacy policy and legal terms, including Mapal’s.

Why this matters

Help and information about data use should be simple to find and access.

Key benefits

Workforce – Library only shows when it contains documents

For customers using Workforce only, the Library now appears in the menu only for colleagues who have documents, and opens those documents directly.

Why this matters

Colleagues avoid empty pages and reach documents faster.

Key benefits

AI – Assistant upgraded to the latest shared version

The AI Assistant in Mapal One has been upgraded to the latest shared version to ensure uninterrupted operation as its underlying service moves. The assistant looks and behaves exactly as before.

Why this matters

This maintains continuity so colleagues can keep using the assistant without disruption.

Key benefits

User experience – A friendly nudge when a new app version is available

When a newer version of the Mapal One mobile app is available, colleagues see a clear, non-blocking prompt. They can update immediately or continue and update later.

Why this matters

Keeping the app up to date ensures the latest improvements reach colleagues sooner, without interrupting work.

Key benefits

Note: Availability on iOS may take up to 24 hours due to Apple’s review process and will require updating the app to the latest version.

Flow Learning Release - 15.10.2026

Surveys in Collections

Make feedback part of the learning journey! Companies using Engagement can now add surveys to Collections, giving learners the chance to share their thoughts at the moments that matter — whether that's during onboarding, after a compliance module, or at the end of a learning journey.

Adding a survey is simple: select Survey in the New learning item panel and choose from the surveys available to your company. Learners complete surveys directly within their Collection in Mapal One. Surveys work with Locked Order and Timed Collections, count towards Collection completion, and appear in the Collections Detail Report and on the learner profile.

Need to switch off a survey? If a survey is turned off in Engagement, it's automatically removed from the Collection, and learners can still complete the Collection without it.

Why this matters

Feedback is most valuable when the experience is fresh. By bringing surveys into Collections, you can build feedback opportunities into the learning journey and capture insights at the moments that matter.

Key benefits

Please contact your Mapal representative to enable this feature.


Filter Collections by status

The Collections page in L&D Settings now has a Status filter with the options All, Active and Archived. Active is selected by default, so the Collections in use are shown first. In the 3-dot menu, Publish and Unpublish are now called Unarchive and Archive.

Why this matters

Previously, every Collection was shown together in one list. The Status filter makes it quicker to find the Collections being looked for, whether they're active or archived. The Archive and Unarchive wording also keeps terminology consistent for assigned item types across Flow.

Key benefits


Knowledge Checks in locked Collections follow the Collection order

When a Collection has Locked Order enabled, a Knowledge Check in it now appears in the Collection when the learner reaches it in the sequence, and only appears in the learner's Knowledge Checks area once it has been completed. Collections that aren't locked are unchanged.

Why this matters

Previously, Knowledge Checks in a locked Collection were available straight away in the learner's Knowledge Checks area, so a learner could complete one before reaching that point in the Collection. Knowledge Checks now behave in the same way as other item types in locked Collections.

Key benefits


Unarchive External Training

Archived External Training can now be restored. Filter the External Training list to Archived, open the 3-dot menu on an item and select Unarchive to return it to Active.

Unarchiving does not add the item back to any Collections or Training Structures it was removed from, and it does not restore any refresher rules that were removed when it was archived. These can be set up again whenever they're needed.

Why this matters

Previously, once External Training was archived it couldn't be brought back. External Training now follows the same Active, Archived, Archive and Unarchive approach used elsewhere in Flow.

Key benefits


Edit due dates on assigned Knowledge Checks

Due dates on assigned Knowledge Checks can now be changed or removed from the learner profile. Select Edit from the 3-dot menu on the Knowledge Check, then choose a new due date or clear the existing one.

Why this matters

Previously, a Knowledge Check had to be reassigned to change its due date. Due dates can now be updated directly on the existing assignment, so timelines can be adjusted as plans change.

Key benefits


Goal templates no longer affect assigned Goals

Deleting Objectives and Tasks from a Goal template no longer removes them from Goals that have already been assigned. They remain visible in the assigned Goals in Flow and Mapal One, and learner progress and history are kept.

Why this matters

Previously, tidying up a Goal template could remove Objectives and Tasks from Goals already in progress or completed. An assigned Goal now remains a snapshot of the template as it was when the Goal was assigned.

Key benefits


SCORM completions transfer in Mapal-run Branch migrations without a prior assignment

When Mapal migrates learners from a branch in one company to a branch in another, their completed SCORM modules now transfer even if the matching module hasn't been assigned to them in the new company.

This applies only to branch migrations carried out by Mapal. It does not change what happens when an individual learner moves between companies.

Why this matters

Previously, a SCORM completion only transferred if the learner had already been assigned the matching module in the new company. The module name must still match exactly, and there must be exactly one matching module.

Key benefits


Reviewers are removed automatically when they lose access to a learner

A daily clean-up now keeps the reviewers on incomplete Appraisals current. When a reviewer is inactive or no longer has access to a learner, for example after a branch or department change, they're removed from that learner's incomplete Appraisals, and the branch or department default reviewer is used where there is one.

Why this matters

Reviewers who have lost access to a learner are now removed automatically. Completed Appraisals, and Appraisals that have no reviewer, are not changed.

Key benefits


Flow Learning Classic Course Retirement - On 30.10.2026

As part of our ongoing commitment to delivering engaging, practical and modern learning experiences, we will be retiring the final classic courses built using our legacy authoring platform:

These courses will be removed from Flow Learning on 30 October 2026. After this date, these titles will no longer be available to assign out and all current allocations will be removed from learners’ platforms. You can continue to see historic reports on these titles by toggling on ‘Inactive Modules’ in the Learner Progress Report.

While these courses have supported learners for many years, they no longer reflect the standards we expect from our learning content today. They were built before the widespread adoption of mobile learning, modern accessibility standards and the practical, scenario-based learning approaches that are now central to Flow Learning.

We’ve developed a suite of relevant titles that are available in multiple languages through our Language Support Tool, this includes all of our compliance titles, such as: Food Safety Level 1 and Level 2, Food Allergens, and Health and Safety Level 1 and 2.

For the Level 1 Refreshers and the Licensing Refresher courses, we do not have direct alternatives, but we have developed our courses to be learner-led, condensed and easy to reference. This means that we would suggest these main courses act as the relevant refreshers.

If you need management content specific to your business, Mapal Studio provides the tools to create your own learning experiences using our AI-powered authoring platform. Mapal Studio enables our customers to rapidly create, customise and maintain learning content that reflects their own processes, standards and leadership expectations.

For all other queries, please contact your Customer Service representative for advice on how to create your own resources or our carefully curated recommendations for content providers who have similar titles.

If you wish to use the above listed course alternatives, please use the linked Knowledge Base guides below. These will help you to allocate the new courses to learners; edit your training structures and refresher rules to include the new titles; and create and manage collections. Please ensure you make any course changes as soon as possible.

Assign Learning 
Edit Training Structures
Manage Collections
Edit Refresher Rules

Please note: Collections that have already been assigned will not see the new changes.

List of courses retired September 2025 and September 2026
  • Introduction to Management > Management short courses
  • Leadership > Management short courses
  • Effective Teams > Management short courses
  • Guest Service > Alternative resource: Creating Great Guest Experiences
  • Wellbeing > Alternative resource: Mental Wellness
  • Wine > Alternative resource: Which Wine?
  • Café Culture Food Allergens > Alternative resource: Food Allergens for QSR
  • Café Culture Food Safety Lv2 > Alternative resource: Food Safety Level 2 for QSR
  • Café Culture Health and Safety Lv1 > Alternative resource: Health and Safety Level 2 for QSR
  • Food Allergens Best Practice > Alternative resource: Food Allergens Refresher
  • Food Safety Best Practice > Alternative resource: Food Safety Refresher
  • Health and Safety Best Practice > Alternative resource: Health and Safety Refresher
  • Working in a Kitchen > Alternative resource: Broken down into 2 course titles: Essential Cooking Skills & Essential Prepping Skills
  • Acrylamide > Alternative resource: Included in Food Safety Level 2
  • Legionnaire’s Disease > Alternative resource: Included in Health and Safety Level 2
  • Cellar Management
  • Cask Ale
  • Coffee
  • Creating Cocktails
  • Bar Stock Control
  • Cellar Management for Managers
  • Employment Law (UK, ROI)
  • Recruit the Right Person
  • Pre-Entry Training for Publicans
  • Food Fest
  • Craft Beer
  • Food Safety for Managers (UK, ROI)
  • Coronavirus : Cleaning and Hygiene (UK, FR, ES)
  • Coronavirus : Looking after your customer (UK, FR, ES)
  • Coronavirus : Personal Protection (UK, FR, ES)
  • Coronavirus : Preparing to reopen (UK, FR, ES)
  • Coronavirus : Service after lockdown (UK, FR, ES)
  • Coronavirus : Staying safe (UK, FR, ES)
  • Coronavirus : Takeaways and deliveries (UK, FR, ES)
  • Coronavirus : Your wellbeing (UK, FR, ES)
  • Introduction to PLH England & Wales
  • Introduction to PLH Scotland
  • Cafe Culture: Counter Service
  • Cafe Culture: Coffee
  • Service that Sells (German, Portuguese and Arabic)
  • The Bartender (German, Portuguese and Arabic)
  • The Waiter (German, Portuguese and Arabic)
  • The Housekeeper (German, Portuguese and Arabic)
  • The Receptionist (German, Portuguese and Arabic)

Flow Learning Classic Course Retirement - 30.09.2026

As part of our ongoing commitment to delivering engaging, practical and modern learning experiences, we will be retiring the final three management courses built using our legacy authoring platform:

These courses will be removed from Flow Learning on 30 September 2026. After this date, these titles will no longer be available to assign out and all current allocations will be removed from learners’ platforms. You can continue to see historic reports on these titles by toggling on ‘Inactive Modules’ in the Learner Progress Report.

While these courses have supported managers for many years, they no longer reflect the standards we expect from our learning content today. They were built before the widespread adoption of mobile learning, modern accessibility standards and the practical, scenario-based learning approaches that are now central to Flow Learning.

We’ve introduced a growing suite of short, practical management modules designed to support new and developing managers through real operational challenges.

Available now:

These scenario-based modules help managers build confidence and capability in the situations they encounter every day, from leading team briefings and giving feedback to managing performance during busy shifts.

If you need management content specific to your business, Mapal Studio provides the tools to create your own learning experiences using our AI-powered authoring platform. Mapal Studio enables our customers to rapidly create, customise and maintain learning content that reflects their own processes, standards and leadership expectations.

For all other queries, please contact your Customer Service representative for advice on how to create your own resources or our carefully curated recommendations for content providers who have similar titles.

If you wish to use the above listed course alternatives, please use the linked Knowledge Base guides below. These will help you to allocate the new courses to learners; edit your training structures and refresher rules to include the new titles; and create and manage collections. Please ensure you make any course changes as soon as possible.

Assign Learning 
Edit Training Structures
Manage Collections
Edit Refresher Rules

Please note: Collections that have already been assigned will not see the new changes.

List of courses retired September 2025
  • Guest Service > Alternative resource: Creating Great Guest Experiences
  • Wellbeing > Alternative resource: Mental Wellness
  • Wine > Alternative resource: Which Wine?
  • Café Culture Food Allergens > Alternative resource: Food Allergens for QSR
  • Café Culture Food Safety Lv2 > Alternative resource: Food Safety Level 2 for QSR
  • Café Culture Health and Safety Lv1 > Alternative resource: Health and Safety Level 2 for QSR
  • Food Allergens Best Practice > Alternative resource: Food Allergens Refresher
  • Food Safety Best Practice > Alternative resource: Food Safety Refresher
  • Health and Safety Best Practice > Alternative resource: Health and Safety Refresher
  • Working in a Kitchen > Alternative resource: Broken down into 2 course titles: Essential Cooking Skills & Essential Prepping Skills
  • Acrylamide > Alternative resource: Included in Food Safety Level 2
  • Legionnaire’s Disease > Alternative resource: Included in Health and Safety Level 2
  • Cellar Management
  • Cask Ale
  • Coffee
  • Creating Cocktails
  • Bar Stock Control
  • Cellar Management for Managers
  • Employment Law (UK, ROI)
  • Recruit the Right Person
  • Pre-Entry Training for Publicans
  • Food Fest
  • Craft Beer
  • Food Safety for Managers (UK, ROI)
  • Coronavirus : Cleaning and Hygiene (UK, FR, ES)
  • Coronavirus : Looking after your customer (UK, FR, ES)
  • Coronavirus : Personal Protection (UK, FR, ES)
  • Coronavirus : Preparing to reopen (UK, FR, ES)
  • Coronavirus : Service after lockdown (UK, FR, ES)
  • Coronavirus : Staying safe (UK, FR, ES)
  • Coronavirus : Takeaways and deliveries (UK, FR, ES)
  • Coronavirus : Your wellbeing (UK, FR, ES)
  • Introduction to PLH England & Wales
  • Introduction to PLH Scotland
  • Cafe Culture: Counter Service
  • Cafe Culture: Coffee
  • Service that Sells (German, Portuguese and Arabic)
  • The Bartender (German, Portuguese and Arabic)
  • The Waiter (German, Portuguese and Arabic)
  • The Housekeeper (German, Portuguese and Arabic)
  • The Receptionist (German, Portuguese and Arabic)

Flow Learning Release - 29.09.2026

SFTP integrations now support Ed25519 host keys

Flow now supports Ed25519 host keys when verifying the identity of an SFTP server, alongside the existing RSA host key support.

Why this matters

SFTP servers can use different host key types to verify their identity. Previously, Flow could only verify servers using RSA host keys, meaning integrations using Ed25519 host keys could not connect successfully.

Key benefits


Bulgarian, Czech, Greek, Hindi and Telugu now available in Flow

Flow now supports Bulgarian, Czech, Greek, Hindi and Telugu as available languages across the relevant areas of the platform.

Why this matters

Customers operating across more regions can configure Flow using a wider range of languages, helping more users access learning and platform content in their preferred language.

Key benefits


Reports and dashboard tiles load faster

Flow reports and dashboard tiles now load faster, improving the overall experience when viewing data and insights.

Why this matters

Faster load times make it quicker and easier for users to access the information they need across reports and dashboards.

Key benefits


Mapal One Release - 24.09.2026

Summary

This release expands language coverage, improves content safety in chats and comments, refines mobile navigation label display, and delivers stability updates across key areas.

Enhancements

Hindi and Telugu are now available

Mapal One now supports Hindi and Telugu as full interface languages. When a device is set to Hindi or Telugu, the entire application — menus, buttons and messages — appears in that language, with dates, times, numbers and currency formatted accordingly.

Why this matters

Colleagues who work day-to-day in Hindi or Telugu can use Mapal One in their preferred language.

Key benefits

GIF library restricted to general-audience content

The GIF library used in Chat and feed comments now only offers general-audience GIFs for safer, workplace-appropriate communication.

Why this matters

This reduces the chance of colleagues encountering or sending inappropriate GIFs.

Key benefits

Improvements

Mobile navigation labels no longer get cut off

The bottom navigation bar now allocates a consistent two-line space for each label. Longer labels are shortened with an ellipsis, avoiding text being cut off or icons misaligning.

Why this matters

It resolves a widely seen mobile navigation issue where labels were truncated and icons didn’t line up.

Key benefits

Stability and fixes

We focused on improving reliability and polish across core experiences.

Note: Availability on iOS may take up to 24 hours due to Apple’s review process and may require updating the app to the latest version.

Flow Learning Content Release - 25.09.2026

New Core Content

UK, US, FR, ES

Are your managers equipped to handle the realities of leading hospitality teams under pressure? We've expanded our Practical Management Series with 9 new scenario-based modules, localised for the UK, US, France and Spain. Designed around real operational challenges, these resources help managers build confidence in key leadership skills and apply learning directly in the workplace. Titles include:

Why this matters

Managers in hospitality are often promoted from operational roles and expected to lead teams through complex day-to-day challenges with limited formal training. These new modules provide practical, scenario-led learning that reflects the realities of hospitality management and supports managers as they build confidence, leadership capability and decision-making skills.

Key benefits

UK, US, FR, ES

Are your teams prepared to respond confidently to the operational challenges they face every day? We've expanded our Practical Hospitality Skills suite with three new resources covering guest safety, compliance and operational risk. Developed in response to customer requests and industry feedback, these courses provide practical guidance that teams can apply immediately in real hospitality environments. Titles include:

Why this matters

These courses address important gaps identified through customer requests and wider hospitality feedback, helping teams respond confidently to common operational challenges, support guest wellbeing and understand emerging compliance requirements.

Key benefits

Localisation & Market Expansion

We're continuing to strengthen our French and Spanish content catalogues with further localisation of key courses for both markets. These updates ensure content doesn't simply translate across regions but reflects local legislation, operational practices and learner expectations, creating a more relevant experience for teams in France and Spain. Courses include:

Updates focus on making content more visual, practical, and easier to apply, informed by customer interviews in the Spanish and French markets.

Why this matters

Locally relevant and operationally useful content supports growth and adoption, particularly within all sectors.

Key benefits

Global Content Updates

Ongoing maintenance and quality improvements across regional versions to ensure accuracy, compliance, and accessibility. Key updates include:

Mapal One Release - 10.09.2026

Summary

This release introduces clearer holiday preference selection and validation, ensures Sign out is always available from the main menu, and improves the desktop layout for evaluations. We also delivered stability improvements and platform updates to keep the experience reliable and responsive.

Note: Availability on iOS may take up to 24 hours due to Apple’s review process and will require updating the app to the latest version.

Enhancements

Choose the holiday period your preferences apply to

Employees can now select the specific holiday period their preference request applies to. Dates and available days are checked against the selected period before the request is submitted. Holiday Preferences also respects the Workforce setting that controls who can request preferences, preventing ineligible requests up front.

Why this matters

Holiday planning becomes more predictable. Employees see exactly which period they are requesting against and how much allowance is available, reducing avoidable corrections.

Key benefits

Sign out is always available in the main menu

The desktop main menu now always shows your profile block while the session is active, so Sign out is always within reach — even if profile details have not loaded yet. If your details cannot be retrieved immediately, the menu shows "Unknown employee" with a placeholder avatar and switches to your real details when they load.

Why this matters

Sessions remain under user control. Sign out is consistently available, and the menu degrades gracefully instead of appearing broken.

Key benefits

Improvements

More room to read and answer evaluations on desktop

On desktop, evaluations open in a wider drawer. The evaluation summary and the questions and answers now use the extra width, reducing scrolling for long questions and free-text answers.

Why this matters

More space makes it easier to read, think, and complete evaluations with higher quality responses. Other survey types are unchanged, and mobile and tablet experiences are unaffected.

Key benefits

Stability and fixes

We made targeted fixes to improve reliability and clarity in day-to-day workflows.

Behind the scenes

We made platform and service improvements to keep Mapal One secure, performant, and future-ready.

Flow Learning Release - 10.09.2026

Flow Learning Release - 27.08.2026

Customer-uploaded SCORM completion history retained during branch migrations

Completed customer-uploaded SCORM training records are now included when training records are transferred as part of a branch migration, where the equivalent training is available and assigned in the new company.

Why this matters

When a branch is migrated to another company, learners can retain their recognised completion for customer-uploaded SCORM training where the equivalent SCORM module is available in the new company.

Key benefits


Training Manager access stays aligned with employee updates

When a Training Manager's Business Unit or Department is updated in MOS via their employee record, their corresponding access in Flow MS will now be updated automatically.

Why this matters

Keeps Training Manager access aligned with their employee record, removing the need to re-save the user to trigger an access update.

Key benefits


Studio lesson updates now reflected in Flow

When lesson content is replaced in Studio, Flow will now automatically recognise the update and replace the associated SCORM package, ensuring learners see the latest version of the content.

Why this matters

Keeps course content in Flow aligned with the latest version in Studio, so learners can access updated content without affecting their existing progress.

Key benefits


Exclude Job Titles supported for Fourth REST API

The Fourth REST API integration now supports the existing Exclude Job Title functionality, bringing it in line with the functionality available through the Fourth SOAP integration.

Why this matters

Ensures customers using the Fourth REST API have the same job title exclusion functionality available to customers using the SOAP integration.

Key benefits


LTA learners excluded from Insights compliance calculations

Long Term Absent (LTA) learners will now be excluded from the compliance calculations used in Insights emails, ensuring the compliance percentage shown in the email matches the corresponding compliance reporting in Flow.

Why this matters

Provides a consistent view of compliance across Insights emails and Flow, with the same percentage shown in both places.

Key benefits


Completed learning records preserved: Assigning learning with Reissue completed switched off no longer changes the commencement or due dates of existing completed allocations, keeping historical training and compliance data accurate.

Collections now complete correctly: Collections containing only Competences now automatically move to Completed when all Competences are marked as complete through the Competence Management page.

Reliable outbound integrations: Outbound integration files are now generated and delivered successfully to the configured SFTP location, ensuring files are available as expected.

Collection individual due dates preserved: Items within a Collection now retain their individually configured due dates when the Collection is assigned through a Training Structure, ensuring the correct dates are maintained for each item.

Fourth REST API SSO support: SSO IDs are now handled correctly through the Fourth REST API, supporting customers moving from the SOAP integration to REST while retaining SSO functionality.

Workbook Collection assignments preserved: Workbooks now remain in their assigned Collections when the Workbook is edited and republished, ensuring Collections continue to deliver the correct learning to new starters.


Trashed function now available!

Studio customers now have a 'Trashed' folder where they can access deleted lessons. From there, lessons can be restored or permanently deleted.

Why this matters

Easily undo accidental deletions, especially useful if multiple people are using the same platform.


Restyle lessons and manage narration with AI

The AI editing assistant can now update lesson colours and fonts through chat, including from uploaded brand guidelines. It can also rewrite narration scripts, change narrator voices, and switch narration on or off.

Why this matters

Makes it quicker to refine lesson branding and narration without leaving the editing workflow.


More language support

Brazilian Portuguese is now available as an interface language. Sinhala and Lao have been added as supported lesson languages, while Afrikaans, Zulu and Xhosa are now supported for translation and text-based learner content.

Why this matters

Gives teams more options for creating and delivering learning across multilingual workforces.


Regenerate translations in one click

All translations for a lesson or course can now be regenerated at once, rather than one language at a time. Translation changes also appear immediately in the editor, alongside improvements to imported text formatting.

Why this matters

Speeds up translation maintenance and makes multilingual content easier to manage.


Custom button colours

Individual buttons in the Buttons tile can now use their own custom colour.

Why this matters

Provides more flexibility when matching lesson styling to your brand or content design.


AI can access attached documents

The AI editing assistant can now reference documents attached anywhere within course lessons, including files immediately after they are uploaded.

Why this matters

Makes supporting documents easier to use as context while creating and editing content.


AI editing for any lesson image

The AI editing assistant can now work with stock images and uploaded images, as well as AI-generated visuals.

Why this matters

Makes it easier to adjust, replace or refine existing lesson imagery within the same workflow.


Storyline imports available to all authors

Articulate Storyline course archive imports are now available to all Studio authors, without requiring an additional account setting.

Why this matters

Makes it easier to bring existing Storyline content into Studio.