Mapal One Release - 10.09.2026

Summary

This release introduces clearer holiday preference selection and validation, ensures Sign out is always available from the main menu, and improves the desktop layout for evaluations. We also delivered stability improvements and platform updates to keep the experience reliable and responsive.

Note: Availability on iOS may take up to 24 hours due to Apple’s review process and will require updating the app to the latest version.

Enhancements

Choose the holiday period your preferences apply to

Employees can now select the specific holiday period their preference request applies to. Dates and available days are checked against the selected period before the request is submitted. Holiday Preferences also respects the Workforce setting that controls who can request preferences, preventing ineligible requests up front.

Why this matters

Holiday planning becomes more predictable. Employees see exactly which period they are requesting against and how much allowance is available, reducing avoidable corrections.

Key benefits

Sign out is always available in the main menu

The desktop main menu now always shows your profile block while the session is active, so Sign out is always within reach — even if profile details have not loaded yet. If your details cannot be retrieved immediately, the menu shows "Unknown employee" with a placeholder avatar and switches to your real details when they load.

Why this matters

Sessions remain under user control. Sign out is consistently available, and the menu degrades gracefully instead of appearing broken.

Key benefits

Improvements

More room to read and answer evaluations on desktop

On desktop, evaluations open in a wider drawer. The evaluation summary and the questions and answers now use the extra width, reducing scrolling for long questions and free-text answers.

Why this matters

More space makes it easier to read, think, and complete evaluations with higher quality responses. Other survey types are unchanged, and mobile and tablet experiences are unaffected.

Key benefits

Stability and fixes

We made targeted fixes to improve reliability and clarity in day-to-day workflows.

Behind the scenes

We made platform and service improvements to keep Mapal One secure, performant, and future-ready.

Flow Learning Release - 10.09.2026

Flow Learning Release - 27.08.2026

Customer-uploaded SCORM completion history retained during branch migrations

Completed customer-uploaded SCORM training records are now included when training records are transferred as part of a branch migration, where the equivalent training is available and assigned in the new company.

Why this matters

When a branch is migrated to another company, learners can retain their recognised completion for customer-uploaded SCORM training where the equivalent SCORM module is available in the new company.

Key benefits


Training Manager access stays aligned with employee updates

When a Training Manager's Business Unit or Department is updated in MOS via their employee record, their corresponding access in Flow MS will now be updated automatically.

Why this matters

Keeps Training Manager access aligned with their employee record, removing the need to re-save the user to trigger an access update.

Key benefits


Studio lesson updates now reflected in Flow

When lesson content is replaced in Studio, Flow will now automatically recognise the update and replace the associated SCORM package, ensuring learners see the latest version of the content.

Why this matters

Keeps course content in Flow aligned with the latest version in Studio, so learners can access updated content without affecting their existing progress.

Key benefits


Exclude Job Titles supported for Fourth REST API

The Fourth REST API integration now supports the existing Exclude Job Title functionality, bringing it in line with the functionality available through the Fourth SOAP integration.

Why this matters

Ensures customers using the Fourth REST API have the same job title exclusion functionality available to customers using the SOAP integration.

Key benefits


LTA learners excluded from Insights compliance calculations

Long Term Absent (LTA) learners will now be excluded from the compliance calculations used in Insights emails, ensuring the compliance percentage shown in the email matches the corresponding compliance reporting in Flow.

Why this matters

Provides a consistent view of compliance across Insights emails and Flow, with the same percentage shown in both places.

Key benefits


Completed learning records preserved: Assigning learning with Reissue completed switched off no longer changes the commencement or due dates of existing completed allocations, keeping historical training and compliance data accurate.

Collections now complete correctly: Collections containing only Competences now automatically move to Completed when all Competences are marked as complete through the Competence Management page.

Reliable outbound integrations: Outbound integration files are now generated and delivered successfully to the configured SFTP location, ensuring files are available as expected.

Collection individual due dates preserved: Items within a Collection now retain their individually configured due dates when the Collection is assigned through a Training Structure, ensuring the correct dates are maintained for each item.

Fourth REST API SSO support: SSO IDs are now handled correctly through the Fourth REST API, supporting customers moving from the SOAP integration to REST while retaining SSO functionality.

Workbook Collection assignments preserved: Workbooks now remain in their assigned Collections when the Workbook is edited and republished, ensuring Collections continue to deliver the correct learning to new starters.


Trashed function now available!

Studio customers now have a 'Trashed' folder where they can access deleted lessons. From there, lessons can be restored or permanently deleted.

Why this matters

Easily undo accidental deletions, especially useful if multiple people are using the same platform.


Restyle lessons and manage narration with AI

The AI editing assistant can now update lesson colours and fonts through chat, including from uploaded brand guidelines. It can also rewrite narration scripts, change narrator voices, and switch narration on or off.

Why this matters

Makes it quicker to refine lesson branding and narration without leaving the editing workflow.


More language support

Brazilian Portuguese is now available as an interface language. Sinhala and Lao have been added as supported lesson languages, while Afrikaans, Zulu and Xhosa are now supported for translation and text-based learner content.

Why this matters

Gives teams more options for creating and delivering learning across multilingual workforces.


Regenerate translations in one click

All translations for a lesson or course can now be regenerated at once, rather than one language at a time. Translation changes also appear immediately in the editor, alongside improvements to imported text formatting.

Why this matters

Speeds up translation maintenance and makes multilingual content easier to manage.


Custom button colours

Individual buttons in the Buttons tile can now use their own custom colour.

Why this matters

Provides more flexibility when matching lesson styling to your brand or content design.


AI can access attached documents

The AI editing assistant can now reference documents attached anywhere within course lessons, including files immediately after they are uploaded.

Why this matters

Makes supporting documents easier to use as context while creating and editing content.


AI editing for any lesson image

The AI editing assistant can now work with stock images and uploaded images, as well as AI-generated visuals.

Why this matters

Makes it easier to adjust, replace or refine existing lesson imagery within the same workflow.


Storyline imports available to all authors

Articulate Storyline course archive imports are now available to all Studio authors, without requiring an additional account setting.

Why this matters

Makes it easier to bring existing Storyline content into Studio.


Mapal One Release - 27.08.2026

Summary

This release introduces new media support, clearer user flows, and experience refinements across Mapal One. It also includes stability improvements and foundational updates to keep the app reliable and compliant.

Enhancements

YouTube Shorts support across video fields

You can now paste a YouTube Shorts link into any Mapal One video field and it will embed and play like a standard YouTube video.

Why this matters

Short, vertical video is increasingly common. Shorts links now work seamlessly, ensuring training and engagement content reaches frontline teams without extra steps.

Key benefits

Priority messages: Acknowledge and View

Priority message pop-ups now include a second option: Acknowledge and View. Acknowledge alone still closes the message and keeps you in place.

Why this matters

Critical messages often appear mid-task. You can now either stay focused or open the full publication immediately.

Key benefits

External Training launch guidance on mobile

When opening an online module on a mobile phone, a short message now appears above the launch button explaining that the browser may be blocking the training from opening, and how to change that setting.

Why this matters

Online training opens in a new tab, which some mobile browsers silently block. Clear, in-context guidance helps users resolve this themselves.

Key benefits

Employee Sentiment follows Workforce configuration

Employee Sentiment questions shown during clock-in and clock-out now use the rating logic configured in Workforce for each question.

Why this matters

This alignment ensures the sentiment experience matches how it was set up, improving trust in collected responses.

Key benefits

More reliable mobile deep links

Engagement links opened from email or other apps now route to the correct screen in the Mapal One mobile app—even after a full app restart or sign-in.

Why this matters

Links that land exactly where expected improve trust and reduce friction, especially when the app needs to start cold or prompt for login.

Key benefits

Recognition labels fully translated

Recognition labels on the profile header and in the give-recognition pop-up now localise correctly in all supported languages.

Why this matters

Consistent translation across the Recognition journey maintains a polished, professional experience.

Key benefits

Stability and fixes

Availability on iOS may take up to 24 hours due to Apple’s review process and will require updating the app to the latest version.

Flow Learning Release - 22.07.2026

New languages available in Flow MS

Flow MS now supports additional languages: Polish, Japanese, Korean, Indonesian, and Malay. These can be selected wherever language preferences are supported, including system emails, helping deliver a more localized experience for managers and administrators.

Why this matters

Supporting more languages enables organizations operating across multiple regions to offer a more accessible and familiar experience for their users and improve communication across their global workforce.

Key benefits


AI Assistant update

The AI Assistant has been updated to the latest supported frontend version. This ensures display of the latest required disclaimer information and maintains alignment with current capabilities and standards.

Why this matters

Providing up-to-date disclaimers increases transparency around AI-generated responses and maintains a consistent, reliable experience.

Key benefits


Crop images anywhere
Images can now be cropped across the editor, not only within image tiles. A new drag-and-drop window and rule-of-thirds guides make framing easier, with support for GIF and WebP files.

Five new authoring approaches
The AI assistant can now create content using five instructional approaches:
Clear & Focused
Narrative-Driven
Scaffolded Practice
Accessible & Inclusive
Assessment Architect

This gives authors more control over the learning structure from the start.

Edit any lesson image with AI
The AI assistant can now adjust, replace or refine stock images and uploaded images, alongside AI-generated visuals.

Storyline imports for all authors
Articulate Storyline course archives can now be imported without requiring an additional account setting.

Regenerate every translation in one click
All lesson or course translations can now be regenerated at once, without updating each language individually. Translations also refresh immediately when regenerated or deleted, and imported content no longer includes unexpected line breaks within sentences.

Find narration voices by accent
Narration voices can now be filtered by accent—including UK, US and Australian English—as well as by language. The AI assistant also identifies requested voices and accents more reliably.

Include question feedback in PDF exports
Lesson and course PDF exports now include the feedback added to each question, making it easier for reviewers and stakeholders to assess content without completing the lesson themselves.

A refreshed look for lesson tiles
Text, notes, tabs, feedback and callout tiles have been refined with improved styling and smarter contrast, helping content remain readable over colours and background images. Organisation administrators can enable the refreshed design for individual themes from Settings.

Easier course collaboration
Collaborators added at course level can now open and edit every lesson within that course, simplifying access and removing the need to manage permissions lesson by lesson.

Additional improvements
Rename, recolour or delete content tags from Settings, with usage counts shown before deletion.
Embedded PDFs can be viewed full screen on mobile.
Analytics load faster, particularly for reports covering large learner groups.
Set a custom colour for individual buttons within the Buttons tile.
Select a logo from the existing image library instead of uploading it again each time—currently rolling out.
Lesson and course pages no longer contact Google’s servers to load fonts, addressing a common GDPR concern for European teams.
Completion rates are now reported more accurately in Analytics.
Quiz pages only count as complete after the learner submits an answer.
Conversation engagement time no longer increases while a learner’s device is asleep.
Courses using the latest Articulate Rise export format can now be imported successfully.
More areas of the dashboard and editor are available in additional languages.
Voice conversations connect more reliably on restricted corporate networks.

Mapal One Release - 22.07.2026

Summary

This release focuses on a smoother learning experience with Smart Questions in Workbooks, expanded language support, and stability improvements for learning records across connected systems. Note: Availability on iOS may take up to 24 hours and requires updating the app to the latest version.

Enhancements

Smart Questions improvements in Workbooks

Validation for Smart Questions now waits until a user leaves the field or chooses to check their answer. This reduces premature interruptions while typing and creates a more natural flow.

Why this matters

Receiving feedback at the right moment keeps learning supportive rather than disruptive, helping employees stay focused as they write descriptive answers.

Key benefits

Additional language support

We’ve expanded language support in Mapal One to help organisations deliver a more local and accessible experience. Newly added: Bahasa Indonesia, Chinese, Malay, Korean, and Czech.

Why this matters

Employees are more confident and engaged when they can use the platform in a familiar language.

Key benefits

Stability and fixes

We improved reliability in learning record synchronization across connected learning experiences to keep histories consistent and reduce confusion.

** Please Note: These features were released on the 22.07.2026. Availability on iOS may take up to 24 hours due to Apple’s review process and will require the app to be updated to the latest version

Flow Learning Release - 16.07.2026


Smart Questions in Workbooks

Smart Questions in Workbooks allow users to include AI-evaluated written questions within a Workbook.

When creating a Smart Question, a question, model answer and evaluation criteria can be configured. Learners can then submit a written response in M1, which is evaluated using AI to generate a score and feedback.

AI-generated scores, feedback and learner responses are also available within Flow, including learner profiles and the Workbook Answers Report, providing greater visibility into learner performance.

Why this Matters
Written responses can be time-consuming to review manually, particularly at scale. Smart Questions in Workbooks help organisations assess learner understanding more efficiently while still providing meaningful feedback to support learning and development. Learners benefit from immediate AI-generated scores and feedback, providing instant insight into their understanding and performance.

Key Benefits

  • AI-powered evaluation: Assess written learner responses against a model answer and evaluation criteria.
  • Immediate learner feedback: Provide learners with AI-generated scores and feedback following submission.
  • Assessment insights: Review learner responses, AI-generated scores and feedback within Flow.

Missing Module Assignments Report

We've introduced a new download-only report that identifies modules that are expected for learners based on their current Training Structure but have not been assigned.

Why this Matters
Training Structures can change over time, making it difficult to identify when expected modules have not been assigned to learners. The Missing Module Assignments Report helps highlight potential assignment gaps, allowing training teams to investigate and take action where required.

Key Benefits

  • Identify assignment gaps: Quickly find modules that should be assigned to learners but currently are not.
  • Reduce manual checks: Eliminate the need to manually compare learner assignments against Training Structures.
  • Support training compliance: Improve visibility of potential training gaps across your organisation.

Goals Completion Dates

We've introduced Goal completion dates across Flow MS. When a Goal is completed by locking the final check-in, the completion date is now recorded and displayed within the Learner Profile, Goals Management and Goals Report.

Why this Matters

Previously, Goal completion dates were not recorded within Flow. Going forward, completion dates will be stored when Goals are completed, providing greater visibility into learner progress and supporting more accurate reporting on Goal completion activity.

Key Benefits

  • Track Goal completion activity: Record and view completion dates for Goals completed going forward.
  • Improved reporting visibility: View Goal completion dates within the Goals Report.
  • Greater learner insight: Review Goal completion dates within Learner Profiles and Goals Management.

Humanforce Integration | Resolved an issue affecting Humanforce integrations where module completion data was not being received as expected.

API Pagination | Resolved an issue where the page_size parameter was not being honoured on certain API endpoints. API consumers can now request larger page sizes as expected, reducing the number of requests required when retrieving large volumes of data.


Flow Learning Content Release - 26.06.2026

New Core Content

Neurodiversity Awareness

UK, EU, ROI, US, ES, FR

Are your teams ready to support neurodivergent guests and colleagues with confidence in real hospitality settings? This short, interactive resource builds practical neurodiversity awareness so learners can recognise common pressure points, respond clearly and respectfully, and make simple adjustments that reduce stress in the moment. It supports more inclusive service and teamwork, and helps staff handle everyday situations with greater confidence and care.

Why this matters

There is strong demand for practical tools that support inclusive working environments, with growing expectations from teams for accessible and supportive practices.

Key benefits

UK, US, FR, ES

A new suite of short, scenario-based modules supports new and early-stage managers in handling real on-shift challenges, including delegation, giving feedback, and managing team performance. Titles include:

Why this matters

Managers in hospitality are often promoted from within without formal training. These modules address common gaps in confidence, communication, and leadership through behaviour-led, real-world scenarios.

Key benefits

Localisation & Market Expansion

Enhanced Spanish localised versions of key courses to improve local relevance and on-the-job usability. Courses include:

Enhanced French localised version of Maîtriser la prise de décision ('Unlocking Decision Making') to improve local relevance and on-the-job usability.

Updates focus on making content more visual, practical, and easier to apply, informed by customer interviews in the Spanish and French markets.

Why this matters

Locally relevant and operationally useful content supports growth and adoption, particularly within the restaurant sector.

Key benefits

Global Content Updates - by 30.06.2026

Ongoing maintenance and quality improvements across regional versions to ensure accuracy, compliance, and accessibility. Key updates include:

Flow Learning Release - 25.06.2026


Timed Collections

We've introduced Timed Collections, allowing organisations to create more structured learning journeys by controlling when Collection items become available to learners.

When creating or editing a Collection, users can choose from three release options:

  • All at once – learners can access all Collection items immediately and complete them in any order.
  • In order – learners complete Collection items in the order defined within the Collection.
  • Over time – learners unlock Collection items gradually using timed stages.

Existing Collections automatically retain their current behaviour, meaning no changes are required for Collections already in use.

Why this Matters

Learners often benefit from having time to apply and reinforce what they have learned before moving on to new topics. Timed Collections help organisations create more effective learning journeys by pacing content over time, giving learners the opportunity to put their knowledge into practice before progressing to the next stage.

This approach can help improve knowledge retention, reduce information overload and create a more engaging learning experience.

Key Benefits

  • Improved knowledge retention: Give learners time to reinforce and apply their learning before moving on
  • Structured learning journeys: Choose whether learning is available immediately, completed in order or released gradually over time
  • Improved learner experience: Deliver learning in manageable phases rather than assigning all content at once

Collections: LTA Due Dates

We've updated how due dates are recalculated for Collections when a learner is unmarked as Long Term Absent (LTA), aligning Collection behaviour with learning items assigned outside of a Collection.

Collection due dates, along with the due dates of items within a Collection, are now recalculated based on the date the learner is unmarked as LTA.

Why this Matters

Learners returning from a long term absence should have a consistent experience, regardless of how their learning has been assigned. Aligning Collection behaviour with standalone learning items helps ensure learners have the appropriate amount of time to complete their assigned learning.

Key Benefits

  • Consistent due dates: Align Collection due date behaviour with standalone learning items
  • Improved learner experience: Ensure learners returning from LTA receive appropriate due dates
  • Predictable due dates: Ensure learners receive the correct due dates regardless of how learning was assigned

Appraisals: Multiple Choice Manager Responses | We've fixed an issue that prevented managers from submitting appraisals containing Multiple Choice questions when Manager Response Enabled and Required for Manager were enabled.

SCORM: Third Party Module Relaunch Error | We've resolved an issue that prevented learners from relaunching certain third party SCORM modules after an initial launch, resulting in a 500 Internal Server Error.

Noticeboard: Bulk Archive Issue | We've fixed an issue where multiple Noticeboard items could not be archived when one of the item names contained an & symbol.


Mapal One Release - 25.06.2026

Big and bold additions to the product.
New functionality that changes what you can do.


Collection Unlock Countdown

Locked collection items can now display when they will become available, helping Employees understand when they can continue their learning journey.

Why this matters
Providing visibility of upcoming unlock dates gives Employees a clearer understanding of their learning path and helps them plan their progress more effectively.

Key benefits



Small changes, big impact.
Quick wins inspired directly by your feedback.


Events Enhancements

Following the successful release of Events in Mapal One in our previous release, we have introduced additional enhancements to further improve the Employee experience.

Events in Carousel

Employees can now see Events featured directly in the Mapal One carousel, making important company activities more visible from the moment they open the app.

Why this matters
Events are most valuable when Employees can discover them easily. Featuring Events in the carousel increases visibility and helps ensure important activities are seen sooner.

Key benefits


Events in Schedule

Accepted Events can now appear directly within Schedule across Day, Week, and Month views in Mapal One, helping Employees see company events alongside their planned activities.

Why this matters
Bringing Events into Schedule creates a more connected experience by allowing Employees to view upcoming activities in the same place as the rest of their commitments. Events will appear once the Employee has accepted the invitation.

Key benefits



** Please Note: These features were released on the 25.06.2026. Availability on iOS may take up to 24 hours due to Apple’s review process and will require the app to be updated to the latest version.