Engagement Release - 10.09.2026


Improved Recognition content creation

Recognition content creation now includes clearer guidance for description length and thumbnail images, with a character counter and an improved circular crop to help administrators create content that displays consistently in Mapal One.

Why this matters

Administrators have clearer guidance when creating Recognition content, making it easier to create descriptions and thumbnails that display as intended.

Key benefits


Recognition reason validation now works correctly: A bug causing duplicate Recognition reasons to be allowed when the browser language was set to Spanish has been fixed. Validation messages are now also displayed in the correct browser language.

Flow Learning Release - 10.09.2026

Engagement Release - 27.08.2026


Evaluator upload status emails use the standard report template

Evaluator upload processing emails now use the standard branded report template used for other dashboard report emails.

Why this matters

Users get a consistent and familiar experience when receiving the results of an evaluator upload. The standard format makes the email easier to recognise alongside other dashboard reports.

Key benefits

  • Consistent experience: Evaluator upload results use the same familiar format as other dashboard report emails.
  • Clearer communication: Users can quickly recognise and understand the status of their evaluator upload.
  • Professional presentation: Upload results are presented using the standard branded report format.

Push Survey responses available through API

Raw Push Survey response data is now available through a secure REST API, allowing survey responses to be accessed for reporting and analysis in external platforms.

Why this matters

Survey response data can be accessed directly without relying on manual downloads or consolidation, making it easier to use survey data alongside other operational information.

Key benefits

  • Flexible reporting: Customers can use raw survey response data in their own BI and reporting platforms.
  • Easier analysis: Survey responses can be combined with other operational data for more comprehensive analysis.
  • Scalable data access: Customers can retrieve large volumes of survey responses through a secure, paginated API.

Control likes, dislikes and comments on forums

Admins can now control whether employees can use likes, dislikes and comments when creating posts in Mapal One forums. The settings are available from the forum setup page and are enabled by default.

Why this matters

Different forums may need different approaches to employee interaction. Giving admins control over these interactions allows for a more tailored experience, helping organisations create forums that suit their specific needs and culture.

Key benefits

  • Flexible engagement: Choose which interactions employees can use in each forum.
  • More supportive communities: Disable dislikes where a more positive interaction style is preferred.
  • Consistent administration: Interaction settings apply to employee-created forum posts in Mapal One.

Custom work anniversary messages

Admins can now customise the message automatically sent with work anniversary recognitions in Mapal One, including the employee's name and years of service.

Why this matters

The standard work anniversary message may not suit every organisation. Custom messaging allows the recognition to reflect the organisation's preferred tone and wording.

Key benefits

  • Personalised recognition: Create messages that reflect the organisation's own tone and style.
  • Greater flexibility: Use employee name and years of service placeholders to tailor each message.
  • Consistent messaging: Apply one company-wide message to future work anniversary recognitions.

Select individual employees without an employee level

Users can now select one or more individual employees without first selecting an employee level when creating an audience.

Why this matters

Individual employees can be targeted directly without having to create a broader employee-level audience first, making it easier to send content only to the people who need it.

Key benefits

  • More precise targeting: Select specific employees without also selecting an employee level.
  • Greater flexibility: Combine individual employees with employee levels when a broader audience is required.
  • Simpler audience selection: Target individual employees directly without an unnecessary additional selection.

Forum comments added to Employee Overview

The Employee Overview Communications section now shows the number of forum comments alongside forum posts and news comments.

Why this matters

Including forum comments gives a more complete view of an employee's activity and engagement across the different communication channels.

Key benefits

  • More complete insights: See forum comments alongside other communication activity.
  • Better visibility: Understand how employees are contributing to forum discussions.
  • Consistent reporting: Forum comments follow the same reporting and comparison approach as news comments.

Group chat names added to push notifications

Group chat push notifications now show the channel name as the notification title and include the sender's name in the message body.

Why this matters

Adding the channel name makes it easier to identify which conversation a message belongs to without opening Mapal One.

Key benefits

  • Clearer notifications: See the group chat name and sender at a glance.
  • Faster context: Quickly identify which conversation a new message belongs to.
  • Easier navigation: Know which chat needs attention before opening the app.

Preview surveys and polls before activation

Engagement admins can now preview saved push surveys and polls in Mapal One before sharing them with employees, allowing them to check the employee experience without activating the survey or recording responses.

Why this matters

Previewing a survey before sharing it makes it easier to check that the content and question flow are working as expected without affecting the survey or employee responses.

Key benefits

  • Review before sharing: Check the survey experience before making it available to employees.
  • No impact on responses: Previewing does not create responses, activate the survey or award points.
  • Supports surveys and polls: Preview is available for both push surveys and polls.

Evaluation downloads use consistent naming

Evaluation download emails and their attached files now use “Evaluations” consistently in the email heading, attachment name and email body.

Why this matters

Using the same name across the email and downloaded file makes it easier to recognise and identify evaluation exports.

Key benefits

  • Clearer naming: Evaluation exports are consistently labelled.
  • Easier to identify: The email and downloaded file clearly relate to evaluations.
  • Consistent experience: The same terminology is used throughout the download process.

Events channel displayed when no events are available: The Events channel was incorrectly displayed in Mapal One when a company had no published events. The channel is now only displayed when at least one published event is available.

Flow Learning Release - 27.08.2026

Customer-uploaded SCORM completion history retained during branch migrations

Completed customer-uploaded SCORM training records are now included when training records are transferred as part of a branch migration, where the equivalent training is available and assigned in the new company.

Why this matters

When a branch is migrated to another company, learners can retain their recognised completion for customer-uploaded SCORM training where the equivalent SCORM module is available in the new company.

Key benefits


Training Manager access stays aligned with employee updates

When a Training Manager's Business Unit or Department is updated in MOS via their employee record, their corresponding access in Flow MS will now be updated automatically.

Why this matters

Keeps Training Manager access aligned with their employee record, removing the need to re-save the user to trigger an access update.

Key benefits


Studio lesson updates now reflected in Flow

When lesson content is replaced in Studio, Flow will now automatically recognise the update and replace the associated SCORM package, ensuring learners see the latest version of the content.

Why this matters

Keeps course content in Flow aligned with the latest version in Studio, so learners can access updated content without affecting their existing progress.

Key benefits


Exclude Job Titles supported for Fourth REST API

The Fourth REST API integration now supports the existing Exclude Job Title functionality, bringing it in line with the functionality available through the Fourth SOAP integration.

Why this matters

Ensures customers using the Fourth REST API have the same job title exclusion functionality available to customers using the SOAP integration.

Key benefits


LTA learners excluded from Insights compliance calculations

Long Term Absent (LTA) learners will now be excluded from the compliance calculations used in Insights emails, ensuring the compliance percentage shown in the email matches the corresponding compliance reporting in Flow.

Why this matters

Provides a consistent view of compliance across Insights emails and Flow, with the same percentage shown in both places.

Key benefits


Completed learning records preserved: Assigning learning with Reissue completed switched off no longer changes the commencement or due dates of existing completed allocations, keeping historical training and compliance data accurate.

Collections now complete correctly: Collections containing only Competences now automatically move to Completed when all Competences are marked as complete through the Competence Management page.

Reliable outbound integrations: Outbound integration files are now generated and delivered successfully to the configured SFTP location, ensuring files are available as expected.

Collection individual due dates preserved: Items within a Collection now retain their individually configured due dates when the Collection is assigned through a Training Structure, ensuring the correct dates are maintained for each item.

Fourth REST API SSO support: SSO IDs are now handled correctly through the Fourth REST API, supporting customers moving from the SOAP integration to REST while retaining SSO functionality.

Workbook Collection assignments preserved: Workbooks now remain in their assigned Collections when the Workbook is edited and republished, ensuring Collections continue to deliver the correct learning to new starters.


Trashed function now available!

Studio customers now have a 'Trashed' folder where they can access deleted lessons. From there, lessons can be restored or permanently deleted.

Why this matters

Easily undo accidental deletions, especially useful if multiple people are using the same platform.


Restyle lessons and manage narration with AI

The AI editing assistant can now update lesson colours and fonts through chat, including from uploaded brand guidelines. It can also rewrite narration scripts, change narrator voices, and switch narration on or off.

Why this matters

Makes it quicker to refine lesson branding and narration without leaving the editing workflow.


More language support

Brazilian Portuguese is now available as an interface language. Sinhala and Lao have been added as supported lesson languages, while Afrikaans, Zulu and Xhosa are now supported for translation and text-based learner content.

Why this matters

Gives teams more options for creating and delivering learning across multilingual workforces.


Regenerate translations in one click

All translations for a lesson or course can now be regenerated at once, rather than one language at a time. Translation changes also appear immediately in the editor, alongside improvements to imported text formatting.

Why this matters

Speeds up translation maintenance and makes multilingual content easier to manage.


Custom button colours

Individual buttons in the Buttons tile can now use their own custom colour.

Why this matters

Provides more flexibility when matching lesson styling to your brand or content design.


AI can access attached documents

The AI editing assistant can now reference documents attached anywhere within course lessons, including files immediately after they are uploaded.

Why this matters

Makes supporting documents easier to use as context while creating and editing content.


AI editing for any lesson image

The AI editing assistant can now work with stock images and uploaded images, as well as AI-generated visuals.

Why this matters

Makes it easier to adjust, replace or refine existing lesson imagery within the same workflow.


Storyline imports available to all authors

Articulate Storyline course archive imports are now available to all Studio authors, without requiring an additional account setting.

Why this matters

Makes it easier to bring existing Storyline content into Studio.


Flow Learning Release - 22.07.2026

New languages available in Flow MS

Flow MS now supports additional languages: Polish, Japanese, Korean, Indonesian, and Malay. These can be selected wherever language preferences are supported, including system emails, helping deliver a more localized experience for managers and administrators.

Why this matters

Supporting more languages enables organizations operating across multiple regions to offer a more accessible and familiar experience for their users and improve communication across their global workforce.

Key benefits


AI Assistant update

The AI Assistant has been updated to the latest supported frontend version. This ensures display of the latest required disclaimer information and maintains alignment with current capabilities and standards.

Why this matters

Providing up-to-date disclaimers increases transparency around AI-generated responses and maintains a consistent, reliable experience.

Key benefits


Crop images anywhere
Images can now be cropped across the editor, not only within image tiles. A new drag-and-drop window and rule-of-thirds guides make framing easier, with support for GIF and WebP files.

Five new authoring approaches
The AI assistant can now create content using five instructional approaches:
Clear & Focused
Narrative-Driven
Scaffolded Practice
Accessible & Inclusive
Assessment Architect

This gives authors more control over the learning structure from the start.

Edit any lesson image with AI
The AI assistant can now adjust, replace or refine stock images and uploaded images, alongside AI-generated visuals.

Storyline imports for all authors
Articulate Storyline course archives can now be imported without requiring an additional account setting.

Regenerate every translation in one click
All lesson or course translations can now be regenerated at once, without updating each language individually. Translations also refresh immediately when regenerated or deleted, and imported content no longer includes unexpected line breaks within sentences.

Find narration voices by accent
Narration voices can now be filtered by accent—including UK, US and Australian English—as well as by language. The AI assistant also identifies requested voices and accents more reliably.

Include question feedback in PDF exports
Lesson and course PDF exports now include the feedback added to each question, making it easier for reviewers and stakeholders to assess content without completing the lesson themselves.

A refreshed look for lesson tiles
Text, notes, tabs, feedback and callout tiles have been refined with improved styling and smarter contrast, helping content remain readable over colours and background images. Organisation administrators can enable the refreshed design for individual themes from Settings.

Easier course collaboration
Collaborators added at course level can now open and edit every lesson within that course, simplifying access and removing the need to manage permissions lesson by lesson.

Additional improvements
Rename, recolour or delete content tags from Settings, with usage counts shown before deletion.
Embedded PDFs can be viewed full screen on mobile.
Analytics load faster, particularly for reports covering large learner groups.
Set a custom colour for individual buttons within the Buttons tile.
Select a logo from the existing image library instead of uploading it again each time—currently rolling out.
Lesson and course pages no longer contact Google’s servers to load fonts, addressing a common GDPR concern for European teams.
Completion rates are now reported more accurately in Analytics.
Quiz pages only count as complete after the learner submits an answer.
Conversation engagement time no longer increases while a learner’s device is asleep.
Courses using the latest Articulate Rise export format can now be imported successfully.
More areas of the dashboard and editor are available in additional languages.
Voice conversations connect more reliably on restricted corporate networks.

Flow Learning Release - 16.07.2026


Smart Questions in Workbooks

Smart Questions in Workbooks allow users to include AI-evaluated written questions within a Workbook.

When creating a Smart Question, a question, model answer and evaluation criteria can be configured. Learners can then submit a written response in M1, which is evaluated using AI to generate a score and feedback.

AI-generated scores, feedback and learner responses are also available within Flow, including learner profiles and the Workbook Answers Report, providing greater visibility into learner performance.

Why this Matters
Written responses can be time-consuming to review manually, particularly at scale. Smart Questions in Workbooks help organisations assess learner understanding more efficiently while still providing meaningful feedback to support learning and development. Learners benefit from immediate AI-generated scores and feedback, providing instant insight into their understanding and performance.

Key Benefits

  • AI-powered evaluation: Assess written learner responses against a model answer and evaluation criteria.
  • Immediate learner feedback: Provide learners with AI-generated scores and feedback following submission.
  • Assessment insights: Review learner responses, AI-generated scores and feedback within Flow.

Missing Module Assignments Report

We've introduced a new download-only report that identifies modules that are expected for learners based on their current Training Structure but have not been assigned.

Why this Matters
Training Structures can change over time, making it difficult to identify when expected modules have not been assigned to learners. The Missing Module Assignments Report helps highlight potential assignment gaps, allowing training teams to investigate and take action where required.

Key Benefits

  • Identify assignment gaps: Quickly find modules that should be assigned to learners but currently are not.
  • Reduce manual checks: Eliminate the need to manually compare learner assignments against Training Structures.
  • Support training compliance: Improve visibility of potential training gaps across your organisation.

Goals Completion Dates

We've introduced Goal completion dates across Flow MS. When a Goal is completed by locking the final check-in, the completion date is now recorded and displayed within the Learner Profile, Goals Management and Goals Report.

Why this Matters

Previously, Goal completion dates were not recorded within Flow. Going forward, completion dates will be stored when Goals are completed, providing greater visibility into learner progress and supporting more accurate reporting on Goal completion activity.

Key Benefits

  • Track Goal completion activity: Record and view completion dates for Goals completed going forward.
  • Improved reporting visibility: View Goal completion dates within the Goals Report.
  • Greater learner insight: Review Goal completion dates within Learner Profiles and Goals Management.

Humanforce Integration | Resolved an issue affecting Humanforce integrations where module completion data was not being received as expected.

API Pagination | Resolved an issue where the page_size parameter was not being honoured on certain API endpoints. API consumers can now request larger page sizes as expected, reducing the number of requests required when retrieving large volumes of data.


Engagement Release - 16.07.2026


Events Channel Visibility

The Events channel is now only displayed in Mapal One when a company has at least one published event available. Companies without published events will no longer see the Events channel, while existing channels continue to be displayed as normal.

Why this matters

Not all companies use Events. Previously, the Events channel could be displayed even when no published events were available, creating unnecessary navigation options for users. This enhancement ensures the Events channel is only shown when there is relevant content to display.

Key benefits

  • More relevant experience: Only display the Events channel when published events are available.
  • Reduced channel clutter: Remove unnecessary channels from the user experience.
  • Automatic visibility management: The Events channel appears automatically when published events become available.

Organisational Level Synchronisation

Changes to category groups in Mapal OS are now reflected within Engagement levels, helping ensure organisational structures are displayed accurately across the platform.

Why this matters

Organisational structures can evolve over time. Ensuring category group changes are reflected within Engagement levels helps maintain accurate organisational hierarchy information and reduces the need for manual investigation when reviewing organisational structures.

Key benefits

  • Improved organisational accuracy: Reflect category group changes within Engagement levels.
  • Consistent organisational structures: Ensure organisational hierarchy information remains aligned with Mapal data.
  • Automatic updates: Reflect organisational structure changes without manual intervention.

Anonymous Survey Guidance

The messaging displayed for anonymous surveys has been updated to provide clearer guidance on where to find additional survey response information.

Why this matters

Anonymous surveys intentionally hide respondent information, but users may still need to review survey responses in more detail. This enhancement provides clearer guidance on where to access additional survey data.

Key benefits

  • Clearer survey messaging: Provide additional context when viewing anonymous surveys.
  • Improved reporting awareness: Direct users to the Answers page and Survey Detail Report for further analysis.

Flow Learning Content Release - 26.06.2026

New Core Content

Neurodiversity Awareness

UK, EU, ROI, US, ES, FR

Are your teams ready to support neurodivergent guests and colleagues with confidence in real hospitality settings? This short, interactive resource builds practical neurodiversity awareness so learners can recognise common pressure points, respond clearly and respectfully, and make simple adjustments that reduce stress in the moment. It supports more inclusive service and teamwork, and helps staff handle everyday situations with greater confidence and care.

Why this matters

There is strong demand for practical tools that support inclusive working environments, with growing expectations from teams for accessible and supportive practices.

Key benefits

UK, US, FR, ES

A new suite of short, scenario-based modules supports new and early-stage managers in handling real on-shift challenges, including delegation, giving feedback, and managing team performance. Titles include:

Why this matters

Managers in hospitality are often promoted from within without formal training. These modules address common gaps in confidence, communication, and leadership through behaviour-led, real-world scenarios.

Key benefits

Localisation & Market Expansion

Enhanced Spanish localised versions of key courses to improve local relevance and on-the-job usability. Courses include:

Enhanced French localised version of Maîtriser la prise de décision ('Unlocking Decision Making') to improve local relevance and on-the-job usability.

Updates focus on making content more visual, practical, and easier to apply, informed by customer interviews in the Spanish and French markets.

Why this matters

Locally relevant and operationally useful content supports growth and adoption, particularly within the restaurant sector.

Key benefits

Global Content Updates - by 30.06.2026

Ongoing maintenance and quality improvements across regional versions to ensure accuracy, compliance, and accessibility. Key updates include:

Flow Learning Release - 25.06.2026


Timed Collections

We've introduced Timed Collections, allowing organisations to create more structured learning journeys by controlling when Collection items become available to learners.

When creating or editing a Collection, users can choose from three release options:

  • All at once – learners can access all Collection items immediately and complete them in any order.
  • In order – learners complete Collection items in the order defined within the Collection.
  • Over time – learners unlock Collection items gradually using timed stages.

Existing Collections automatically retain their current behaviour, meaning no changes are required for Collections already in use.

Why this Matters

Learners often benefit from having time to apply and reinforce what they have learned before moving on to new topics. Timed Collections help organisations create more effective learning journeys by pacing content over time, giving learners the opportunity to put their knowledge into practice before progressing to the next stage.

This approach can help improve knowledge retention, reduce information overload and create a more engaging learning experience.

Key Benefits

  • Improved knowledge retention: Give learners time to reinforce and apply their learning before moving on
  • Structured learning journeys: Choose whether learning is available immediately, completed in order or released gradually over time
  • Improved learner experience: Deliver learning in manageable phases rather than assigning all content at once

Collections: LTA Due Dates

We've updated how due dates are recalculated for Collections when a learner is unmarked as Long Term Absent (LTA), aligning Collection behaviour with learning items assigned outside of a Collection.

Collection due dates, along with the due dates of items within a Collection, are now recalculated based on the date the learner is unmarked as LTA.

Why this Matters

Learners returning from a long term absence should have a consistent experience, regardless of how their learning has been assigned. Aligning Collection behaviour with standalone learning items helps ensure learners have the appropriate amount of time to complete their assigned learning.

Key Benefits

  • Consistent due dates: Align Collection due date behaviour with standalone learning items
  • Improved learner experience: Ensure learners returning from LTA receive appropriate due dates
  • Predictable due dates: Ensure learners receive the correct due dates regardless of how learning was assigned

Appraisals: Multiple Choice Manager Responses | We've fixed an issue that prevented managers from submitting appraisals containing Multiple Choice questions when Manager Response Enabled and Required for Manager were enabled.

SCORM: Third Party Module Relaunch Error | We've resolved an issue that prevented learners from relaunching certain third party SCORM modules after an initial launch, resulting in a 500 Internal Server Error.

Noticeboard: Bulk Archive Issue | We've fixed an issue where multiple Noticeboard items could not be archived when one of the item names contained an & symbol.


Engagement Release - 11.06.2026


Celebrations – Work anniversaries in Recognitions

We've introduced employee work anniversaries within the Recognitions feed in Mapal One.

When enabled, employees receive recognition for their work anniversaries based on their start date, allowing organisations to celebrate milestones and years of service alongside existing recognitions.

Why this matters

Recognising employee milestones helps celebrate loyalty, acknowledge achievements and encourage a stronger sense of belonging within the organisation. Administrators also have control over whether work anniversaries are displayed.

Key benefits

  • Celebrate employee milestones: Automatically recognise employee work anniversaries
  • Increased employee engagement: Highlight years of service within the existing Recognitions feed
  • Administrator control: Enable or disable work anniversary celebrations as required
  • Seamless experience: Work anniversaries appear alongside existing recognitions in Mapal One

Audience targeting – Remove deleted category group levels from OS

Category group levels deleted in OS are no longer available for selection when creating new posts or publications in Engagement. Historic reporting remains intact.

Why this matters

Ensures content targeting uses the current organisational structure without affecting past reporting.

Key benefits

  • Improved targeting accuracy: Only active category group levels can be selected when creating new content
  • Cleaner audience selection: Deleted levels no longer appear as available targeting options
  • Preserved reporting history: Historic data remains available for reporting purposes
  • Improved data consistency: Engagement reflects the current category group structure held in OS

Survey Export Email Missing Download Link | We've resolved an issue where the Download and Survey Detail Export actions sent an email without the download button required to access exported survey results.