Flow Learning Release - 15.10.2026

New Features

Surveys in Collections

Make feedback part of the learning journey! Companies using Engagement can now add surveys to Collections, giving learners the chance to share their thoughts at the moments that matter — whether that's during onboarding, after a compliance module, or at the end of a learning journey.

Adding a survey is simple: select Survey in the New learning item panel and choose from the surveys available to your company. Learners complete surveys directly within their Collection in Mapal One. Surveys work with Locked Order and Timed Collections, count towards Collection completion, and appear in the Collections Detail Report and on the learner profile.

Need to switch off a survey? If a survey is turned off in Engagement, it's automatically removed from the Collection, and learners can still complete the Collection without it.

Why this matters

Feedback is most valuable when the experience is fresh. By bringing surveys into Collections, you can build feedback opportunities into the learning journey and capture insights at the moments that matter.

Key benefits

Feedback in context: Gather insights at the right point in the learning journey.
A seamless learning journey: Place surveys alongside learning content within the same Collection.
Progress you can track: See survey completions in the Collections Detail Report and on learner profiles.

Please contact your Mapal representative to enable this feature.

Improvements

Filter Collections by status

The Collections page in L&D Settings now has a Status filter with the options All, Active and Archived. Active is selected by default, so the Collections in use are shown first. In the 3-dot menu, Publish and Unpublish are now called Unarchive and Archive.

Why this matters

Previously, every Collection was shown together in one list. The Status filter makes it quicker to find the Collections being looked for, whether they're active or archived. The Archive and Unarchive wording also keeps terminology consistent for assigned item types across Flow.

Key benefits

Easier navigation: Active Collections are shown first, so the Collections in use are easy to find.
Quick access: Archived Collections are one filter selection away.
Consistent wording: Active and Archived are used in the same way across Flow.

Knowledge Checks in locked Collections follow the Collection order

When a Collection has Locked Order enabled, a Knowledge Check in it now appears in the Collection when the learner reaches it in the sequence, and only appears in the learner's Knowledge Checks area once it has been completed. Collections that aren't locked are unchanged.

Why this matters

Previously, Knowledge Checks in a locked Collection were available straight away in the learner's Knowledge Checks area, so a learner could complete one before reaching that point in the Collection. Knowledge Checks now behave in the same way as other item types in locked Collections.

Key benefits

Intended sequence: Learners reach Knowledge Checks at the point the Collection intends.
Greater confidence: The order set up in the Collection is the order learners follow.
Consistent behaviour: Knowledge Checks follow the same rules as other item types in locked Collections.

Unarchive External Training

Archived External Training can now be restored. Filter the External Training list to Archived, open the 3-dot menu on an item and select Unarchive to return it to Active.

Unarchiving does not add the item back to any Collections or Training Structures it was removed from, and it does not restore any refresher rules that were removed when it was archived. These can be set up again whenever they're needed.

Why this matters

Previously, once External Training was archived it couldn't be brought back. External Training now follows the same Active, Archived, Archive and Unarchive approach used elsewhere in Flow.

Key benefits

Greater flexibility: Archived External Training can be restored when it's needed again.
Consistent behaviour: External Training uses the same archive and unarchive wording as the rest of Flow.
Time saved: Archived External Training can be reused as it is.

Edit due dates on assigned Knowledge Checks

Due dates on assigned Knowledge Checks can now be changed or removed from the learner profile. Select Edit from the 3-dot menu on the Knowledge Check, then choose a new due date or clear the existing one.

Why this matters

Previously, a Knowledge Check had to be reassigned to change its due date. Due dates can now be updated directly on the existing assignment, so timelines can be adjusted as plans change.

Key benefits

Faster adjustments: Update a due date directly from the learner profile.
Continuity: The existing assignment is kept as it is.
Consistent reporting: The updated due date appears in the learner profile, the Knowledge Check Learner Summary report and its export.

Goal templates no longer affect assigned Goals

Deleting Objectives and Tasks from a Goal template no longer removes them from Goals that have already been assigned. They remain visible in the assigned Goals in Flow and Mapal One, and learner progress and history are kept.

Why this matters

Previously, tidying up a Goal template could remove Objectives and Tasks from Goals already in progress or completed. An assigned Goal now remains a snapshot of the template as it was when the Goal was assigned.

Key benefits

Protected learner progress: Information on assigned Goals is kept.
Safer template editing: Goal templates can be updated while assigned Goals stay as they were.
Greater confidence: Assigned Goals stay as they were assigned.

SCORM completions transfer in Mapal-run Branch migrations without a prior assignment

When Mapal migrates learners from a branch in one company to a branch in another, their completed SCORM modules now transfer even if the matching module hasn't been assigned to them in the new company.

This applies only to branch migrations carried out by Mapal. It does not change what happens when an individual learner moves between companies.

Why this matters

Previously, a SCORM completion only transferred if the learner had already been assigned the matching module in the new company. The module name must still match exactly, and there must be exactly one matching module.

Key benefits

Learning carries over: Completed SCORM modules are recognised in the new company.
Simpler migrations: Learners' completions are recognised without assigning the module first.
A smoother start: Learners arrive with their completed SCORM modules already recorded.

Reviewers are removed automatically when they lose access to a learner

A daily clean-up now keeps the reviewers on incomplete Appraisals current. When a reviewer is inactive or no longer has access to a learner, for example after a branch or department change, they're removed from that learner's incomplete Appraisals, and the branch or department default reviewer is used where there is one.

Why this matters

Reviewers who have lost access to a learner are now removed automatically. Completed Appraisals, and Appraisals that have no reviewer, are not changed.

Key benefits

Time saved: Reviewers who no longer have access are removed automatically.
Cleaner Appraisals: Incomplete Appraisals keep up to date with access changes.
Reliable daily clean-up: The job has been updated to run dependably.

Bug fixes

Noticeboard Items now copy to new branches: Noticeboard Items set to "All Branches" are now copied to a branch created after the item was set up.
Learner Progress reports load faster: Learner Progress reports that were taking a long time to load for some companies now load more quickly.
Manager access to Workbooks now respects the assigned reviewer: A manager with the Can Create/Maintain Workbooks permission can now only open a learner's Workbook if they are its assigned reviewer. Users with permission to maintain all company Workbooks can still open them.
Workbook Review step displays correctly: When a Workbook template has a category with no questions, the Review step now displays correctly and Save & Continue on the Sections step works.
Repeat branch migrations no longer duplicate completions: When Mapal runs a branch migration again for the same branches, learners keep a single completed allocation for each core module.
Reissued Workbooks and Appraisals stay in their Collection: Reissuing a Workbook or Appraisal that is part of a Collection now keeps it in the Collection, so Collection progress stays accurate.
Multiple choice options display once: Multiple choice questions on assigned Appraisals and Workbooks now show their options once, as checkboxes.
Goals Summary report shows Completion Status for Goals without a due date: The Completion Status column now shows for assigned Goals with no due date, matching the status on the learner's Goal and the Goal template.
Studio module navigation works on iPhone: Navigation buttons in Studio modules opened in Mapal One on iPhone can now be used without being obstructed by iOS pop-up buttons.

Engagement Release - 15.10.2026

New features

Collection Surveys

Take your surveys into the learning journey! Collection Surveys bring your Engagement surveys into Flow Collections, so learners can share their feedback at exactly the right moment — whether that's during onboarding, after a compliance module, or at the end of a learning journey.

Learners complete surveys directly in their Collection in Mapal One, using the familiar survey experience. You can continue to create and manage your surveys in Engagement.

Why this Matters

Feedback is most valuable when the experience is fresh. By bringing surveys into Flow Collections, you can make feedback a natural part of learning, rather than asking learners to leave their journey to share their thoughts.

Key Benefits

Feedback at the right moment: Capture insights while the learning experience is fresh.
A familiar experience: Learners complete surveys in Mapal One using the survey experience they already know.
One place to manage surveys: Create and maintain surveys in Engagement, then make them available in Flow Collections.

Please contact your Mapal representative to enable this feature

Enhancements

See who has acknowledged a Priority Message and remind those still pending

Clicking the view count on a Priority Message now opens a Recipients panel with two sections: Acknowledged and Pending. From the Pending section, admins can select Notify pending to send a reminder to the people who haven't acknowledged yet.

Why this Matters

Knowing who has acknowledged a Priority Message, and who hasn't, helps admins follow up on important messages, with reminders going only to the people who still need them.

Key Benefits

Clear visibility: Acknowledged and Pending recipients are listed separately.
Targeted reminders: Only people who haven't acknowledged are notified.
Familiar action: Works like the existing Notify pending action.

Filter Recognitions by date range on an employee profile

The Recognitions card on an employee profile now has a date picker with the options Last 7 days, Last 30 days, Last 6 months and Last year. Received recognitions, Given recognitions and the reasons breakdown all reflect the selected period.

Why this Matters

Managers and admins can get a clearer picture of recognition activity over time, including who is recognising others and what they're being recognised for.

Key Benefits

Recent insight: Recognitions can be viewed for the period that matters.
Clear trends: Received and Given show an up or down trend against the previous period.
Saved selection: The chosen range is kept when the page is reloaded.

Show only the organisational levels in use

Audience builders, filters, leaderboards, reports and exports now show only the organisational levels in use. For example, a company with no Regions or Areas sees only Business Unit.

Why this Matters

Showing only the levels in use keeps audience selection focused on choices that mean something to a company, so the right people are quicker to find. Employee assignments, roles and permissions are unchanged.

Key Benefits

Clearer choices: Only meaningful levels are shown.
Faster targeting: The right people are quicker to find.
Consistent levels: The same levels appear wherever levels are used.

Custom names apply to every item in custom branding

Every item in custom branding now takes its name from the Custom names input: Feed, Push surveys & polls, Agile feedback, Recognitions and Suggestions box. Names can be up to 30 characters, and leaving one empty keeps the default.

Why this Matters

Consistent naming across Engagement and Mapal One helps the platform reflect an organisation's own language. A custom name replaces the section label, not content inside it such as a survey title.

Key Benefits

Consistent naming: Engagement and Mapal One show the same chosen label.
Flexible wording: Spelling, case and spaces are kept as entered.
Easy reset: Restore default returns a section to its default name.

Bug fixes

Suggestion category and sub-category names are displayed: Names that were missing from Suggestions in Engagement and Mapal One, including on the edit page, now display.
Push survey custom names show on the edit page: A custom name set for a Push survey now also appears when the survey is edited.
Push survey detail export includes all answers: The export now includes answers to multiple choice questions, not only text questions.

Flow Learning Classic Course Retirement - On 30.10.2026

How will it work?

As part of our ongoing commitment to delivering engaging, practical and modern learning experiences, we will be retiring the final classic courses built using our legacy authoring platform:

Food Safety Level 1 Refresher
Health and Safety Level 1 Refresher
Licensing - England & Wales Refresher
Licensing - Scotland Refresher
Food Allergens - Localisation Germany
Food Allergens - Simplified Chinese
Food Allergens Greek
Food Safety Level 2 - Polish
Food Safety Level 2 - Simplified Chinese
Food Safety Level 2 - Spanish
Food Safety Level 2 Greek
Health and Safety Level 1 - Polish
Health and Safety Level 2 - Simplified Chinese
Health and Safety Level 2 Greek

These courses will be removed from Flow Learning on 30 October 2026. After this date, these titles will no longer be available to assign out and all current allocations will be removed from learners’ platforms. You can continue to see historic reports on these titles by toggling on ‘Inactive Modules’ in the Learner Progress Report.

While these courses have supported learners for many years, they no longer reflect the standards we expect from our learning content today. They were built before the widespread adoption of mobile learning, modern accessibility standards and the practical, scenario-based learning approaches that are now central to Flow Learning.

Do you have alternatives to these titles?

We’ve developed a suite of relevant titles that are available in multiple languages through our Language Support Tool, this includes all of our compliance titles, such as: Food Safety Level 1 and Level 2, Food Allergens, and Health and Safety Level 1 and 2.

For the Level 1 Refreshers and the Licensing Refresher courses, we do not have direct alternatives, but we have developed our courses to be learner-led, condensed and easy to reference. This means that we would suggest these main courses act as the relevant refreshers.

Do you have something more tailored?

If you need management content specific to your business, Mapal Studio provides the tools to create your own learning experiences using our AI-powered authoring platform. Mapal Studio enables our customers to rapidly create, customise and maintain learning content that reflects their own processes, standards and leadership expectations.

For all other queries, please contact your Customer Service representative for advice on how to create your own resources or our carefully curated recommendations for content providers who have similar titles.

How do I assign the alternatives?

If you wish to use the above listed course alternatives, please use the linked Knowledge Base guides below. These will help you to allocate the new courses to learners; edit your training structures and refresher rules to include the new titles; and create and manage collections. Please ensure you make any course changes as soon as possible.

Assign Learning
Edit Training Structures
Manage Collections
Edit Refresher Rules

Please note: Collections that have already been assigned will not see the new changes.

Previous Classic Course Retirements

List of courses retired September 2025 and September 2026

Introduction to Management > Management short courses
Leadership > Management short courses
Effective Teams > Management short courses
Guest Service > Alternative resource: Creating Great Guest Experiences
Wellbeing > Alternative resource: Mental Wellness
Wine > Alternative resource: Which Wine?
Café Culture Food Allergens > Alternative resource: Food Allergens for QSR
Café Culture Food Safety Lv2 > Alternative resource: Food Safety Level 2 for QSR
Café Culture Health and Safety Lv1 > Alternative resource: Health and Safety Level 2 for QSR
Food Allergens Best Practice > Alternative resource: Food Allergens Refresher
Food Safety Best Practice > Alternative resource: Food Safety Refresher
Health and Safety Best Practice > Alternative resource: Health and Safety Refresher
Working in a Kitchen > Alternative resource: Broken down into 2 course titles: Essential Cooking Skills & Essential Prepping Skills
Acrylamide > Alternative resource: Included in Food Safety Level 2
Legionnaire’s Disease > Alternative resource: Included in Health and Safety Level 2
Cellar Management
Cask Ale
Coffee
Creating Cocktails
Bar Stock Control
Cellar Management for Managers
Employment Law (UK, ROI)
Recruit the Right Person
Pre-Entry Training for Publicans
Food Fest
Craft Beer
Food Safety for Managers (UK, ROI)
Coronavirus : Cleaning and Hygiene (UK, FR, ES)
Coronavirus : Looking after your customer (UK, FR, ES)
Coronavirus : Personal Protection (UK, FR, ES)
Coronavirus : Preparing to reopen (UK, FR, ES)
Coronavirus : Service after lockdown (UK, FR, ES)
Coronavirus : Staying safe (UK, FR, ES)
Coronavirus : Takeaways and deliveries (UK, FR, ES)
Coronavirus : Your wellbeing (UK, FR, ES)
Introduction to PLH England & Wales
Introduction to PLH Scotland
Cafe Culture: Counter Service
Cafe Culture: Coffee
Service that Sells (German, Portuguese and Arabic)
The Bartender (German, Portuguese and Arabic)
The Waiter (German, Portuguese and Arabic)
The Housekeeper (German, Portuguese and Arabic)
The Receptionist (German, Portuguese and Arabic)

Flow Learning Classic Course Retirement - 30.09.2026

How will it work?

As part of our ongoing commitment to delivering engaging, practical and modern learning experiences, we will be retiring the final three management courses built using our legacy authoring platform:

Introduction to Management
Leadership
Effective Teams

These courses will be removed from Flow Learning on 30 September 2026. After this date, these titles will no longer be available to assign out and all current allocations will be removed from learners’ platforms. You can continue to see historic reports on these titles by toggling on ‘Inactive Modules’ in the Learner Progress Report.

While these courses have supported managers for many years, they no longer reflect the standards we expect from our learning content today. They were built before the widespread adoption of mobile learning, modern accessibility standards and the practical, scenario-based learning approaches that are now central to Flow Learning.

Do you have alternatives to these titles?

We’ve introduced a growing suite of short, practical management modules designed to support new and developing managers through real operational challenges.

Available now:

Stepping Up From Teammate to Manager
Managing Performance in the Moment
Effective Team Briefings
Running a Great Shift
Delegation for Development
Making Standards Stick
Managing Guest Expectations
Setting Up the Guest Experience
Recognition and Celebrating Success
Crisis Management
Customer Complaints and Recovery
Prioritising Under Pressure
Management by Walking Around

These scenario-based modules help managers build confidence and capability in the situations they encounter every day, from leading team briefings and giving feedback to managing performance during busy shifts.

Do you have something more tailored?

How do I assign the alternatives?

Assign Learning
Edit Training Structures
Manage Collections
Edit Refresher Rules

Please note: Collections that have already been assigned will not see the new changes.

Previous Classic Course Retirements

List of courses retired September 2025

Guest Service > Alternative resource: Creating Great Guest Experiences
Wellbeing > Alternative resource: Mental Wellness
Wine > Alternative resource: Which Wine?
Café Culture Food Allergens > Alternative resource: Food Allergens for QSR
Café Culture Food Safety Lv2 > Alternative resource: Food Safety Level 2 for QSR
Café Culture Health and Safety Lv1 > Alternative resource: Health and Safety Level 2 for QSR
Food Allergens Best Practice > Alternative resource: Food Allergens Refresher
Food Safety Best Practice > Alternative resource: Food Safety Refresher
Health and Safety Best Practice > Alternative resource: Health and Safety Refresher
Working in a Kitchen > Alternative resource: Broken down into 2 course titles: Essential Cooking Skills & Essential Prepping Skills
Acrylamide > Alternative resource: Included in Food Safety Level 2
Legionnaire’s Disease > Alternative resource: Included in Health and Safety Level 2
Cellar Management
Cask Ale
Coffee
Creating Cocktails
Bar Stock Control
Cellar Management for Managers
Employment Law (UK, ROI)
Recruit the Right Person
Pre-Entry Training for Publicans
Food Fest
Craft Beer
Food Safety for Managers (UK, ROI)
Coronavirus : Cleaning and Hygiene (UK, FR, ES)
Coronavirus : Looking after your customer (UK, FR, ES)
Coronavirus : Personal Protection (UK, FR, ES)
Coronavirus : Preparing to reopen (UK, FR, ES)
Coronavirus : Service after lockdown (UK, FR, ES)
Coronavirus : Staying safe (UK, FR, ES)
Coronavirus : Takeaways and deliveries (UK, FR, ES)
Coronavirus : Your wellbeing (UK, FR, ES)
Introduction to PLH England & Wales
Introduction to PLH Scotland
Cafe Culture: Counter Service
Cafe Culture: Coffee
Service that Sells (German, Portuguese and Arabic)
The Bartender (German, Portuguese and Arabic)
The Waiter (German, Portuguese and Arabic)
The Housekeeper (German, Portuguese and Arabic)
The Receptionist (German, Portuguese and Arabic)

Flow Learning Release - 29.09.2026

Improvements

SFTP integrations now support Ed25519 host keys

Flow now supports Ed25519 host keys when verifying the identity of an SFTP server, alongside the existing RSA host key support.

Why this matters

SFTP servers can use different host key types to verify their identity. Previously, Flow could only verify servers using RSA host keys, meaning integrations using Ed25519 host keys could not connect successfully.

Key benefits

Broader SFTP compatibility: Flow can now connect to SFTP servers using Ed25519 host keys.
Greater integration flexibility: Customers can use SFTP servers with different supported host key configurations.
Successful server verification: Ed25519 host keys can now be used to securely verify the identity of the SFTP server during connection.

Bulgarian, Czech, Greek, Hindi and Telugu now available in Flow

Flow now supports Bulgarian, Czech, Greek, Hindi and Telugu as available languages across the relevant areas of the platform.

Why this matters

Customers operating across more regions can configure Flow using a wider range of languages, helping more users access learning and platform content in their preferred language.

Key benefits

Expanded language support: Bulgarian, Czech, Greek, Hindi and Telugu are now available in Flow.
Greater accessibility: More users can interact with Flow and its learning content in their preferred language.
Broader international support: Customers operating across additional regions can configure company, branch and email content languages to meet their needs.

Reports and dashboard tiles load faster

Flow reports and dashboard tiles now load faster, improving the overall experience when viewing data and insights.

Why this matters

Faster load times make it quicker and easier for users to access the information they need across reports and dashboards.

Key benefits

Faster access to data: Reports and dashboard tiles load more quickly.
Improved user experience: Less time spent waiting for data to appear.
More efficient reporting: Users can access insights and move between reporting views more quickly.

Flow Learning Content Release - 25.09.2026

New Core Content

Practical Management Series

UK, US, FR, ES

Are your managers equipped to handle the realities of leading hospitality teams under pressure? We've expanded our Practical Management Series with 9 new scenario-based modules, localised for the UK, US, France and Spain. Designed around real operational challenges, these resources help managers build confidence in key leadership skills and apply learning directly in the workplace. Titles include:

Management by Walking Around
Prioritising Under Pressure
Customer Complaints and Recovery
Crisis Management
Setting Up the Guest Experience
Making Standards Stick
Managing Guest Expectations
Recognition and Celebrating Success
Delegation for Development

Why this matters

Managers in hospitality are often promoted from operational roles and expected to lead teams through complex day-to-day challenges with limited formal training. These new modules provide practical, scenario-led learning that reflects the realities of hospitality management and supports managers as they build confidence, leadership capability and decision-making skills.

Key benefits

Expands our practical management offering with 9 new titles.
Provides locally relevant learning across four key markets.
Focuses on skills managers can apply immediately in day-to-day operations.

Practical Hospitality Skills

UK, US, FR, ES

Are your teams prepared to respond confidently to the operational challenges they face every day? We've expanded our Practical Hospitality Skills suite with three new resources covering guest safety, compliance and operational risk. Developed in response to customer requests and industry feedback, these courses provide practical guidance that teams can apply immediately in real hospitality environments. Titles include:

Bed Bug Essentials
Handling Dietary Requests
Benedict's Law: Following Food Allergy Procedures(UK only, reflecting legislation specific to England & Wales)

Why this matters

These courses address important gaps identified through customer requests and wider hospitality feedback, helping teams respond confidently to common operational challenges, support guest wellbeing and understand emerging compliance requirements.

Key benefits

Responds directly to customer and industry needs.
Provides practical guidance for real hospitality scenarios.
Strengthens our operational and compliance-focused content offering.

Localisation & Market Expansion

We're continuing to strengthen our French and Spanish content catalogues with further localisation of key courses for both markets. These updates ensure content doesn't simply translate across regions but reflects local legislation, operational practices and learner expectations, creating a more relevant experience for teams in France and Spain. Courses include:

Sustainability in the Kitchen (updated and localised for FR and ES legislation)
Sustainability in Hotels (updated and localised for FR and ES legislation)
Menopause Awareness (new FR and ES localisations)
Fire Safety Awareness (enhanced specifically for the French market)

Updates focus on making content more visual, practical, and easier to apply, informed by customer interviews in the Spanish and French markets.

Why this matters

Locally relevant and operationally useful content supports growth and adoption, particularly within all sectors.

Key benefits

More relevant and usable content for French and Spanish teams.
Supports continued expansion in the French and Spanish markets.
Customer insights shaping current and future content development.

Global Content Updates

Ongoing maintenance and quality improvements across regional versions to ensure accuracy, compliance, and accessibility. Key updates include:

QSR Compliance Suite (UK, US, ROI, EU): Our suite of six Quick Serve Restaurant compliance modules has been refreshed to align with current core content standards and improve accessibility in line with WCAG 2.1 requirements. These updates impact 24 courses across our regional catalogues. French localisations are planned for Q4.
Food Allergens (UK, EU, ROI, US): Assessment wording has been updated to improve clarity and learner understanding.
Anti-Bribery 101 (UK): Content has been updated to reflect recent changes in UK legislation.
Martyn's Law (UK): Updated ahead of upcoming legislative requirements, alongside further accessibility enhancements

Engagement Release - 24.09.2026

New Features

Translation language settings

Admins can now choose which languages their organisation can auto-translate content into.

In Settings > Translations, admins select languages from the Languages list. The content builders then show a Translations step with a tab for each one. Available languages: English, French, Spanish, Swedish, Norwegian, Danish, Polish, Ukrainian, Portuguese, Finnish and Italian.

Why this Matters

Each organisation needs different languages. Setting them once means the builders only show the ones its teams use.

Key Benefits

Set once: Applies across all content builders
Relevant languages only: No tabs for unused languages
Simpler setup: The Translations step appears only once a language is selected

Auto-translation for employee content

We have added translations to the content builders, so employee content can be published in several languages.

When content is created or edited, a new Translations step shows a tab for each of the organisation's translation languages. Admins can click Auto-translate to fill in a translation automatically, then review and edit it before publishing. Employees in Mapal One see the content in their own language, and see the original if no translation exists.

Translations are available for:

Posts in news and forum channels
Events
News/forum channel names
Recognition reasons
Suggestion box categories and subcategories

Why this Matters

Content could previously only be published in one language, so employees who speak other languages could find it harder to understand, or would miss important updates.

This update makes it quicker to reach multilingual teams, without writing each translation by hand or creating separate posts for each language.

Key Benefits

Faster translation: Content is translated automatically in one click and can then be refined as needed
Reach every employee: Employees see content in their own language in Mapal One
Consistent setup: Every builder uses the same Translations step
Better search: Searches find posts by their translated titles and summaries

Enhancements

Full-page setup for Suggestion Box categories and subcategories

We have updated the design for creating and editing Suggestion Box categories and subcategories.

Categories and subcategories are now created and edited on a full page instead of in a side drawer. The new page uses the same step-by-step layout as other builders, such as Push Surveys. Subcategories are now managed from the category page, and the Add subcategory option has been removed from the category row menu.

Why this Matters

The side drawer offered limited space to set up categories, and it worked differently from the other builders in Engagement.

This update gives admins more room to set up categories and makes the experience consistent across builders, with space for translation services too.

Key Benefits

More space: Categories and subcategories are set up on a full page
Consistent experience: Setup matches other Engagement builders
Clearer structure: Subcategories are managed alongside their parent category

Reset date filter on Survey answers

We have added a way to reset the date filter on Survey answers.

When the date filter has been changed from its default, a Reset link appears next to it. Selecting Reset returns the filter to the page's default date range and keeps any other filters in place.

Why this Matters

Returning to the default date range previously meant reselecting it manually, or clearing all filters and starting again.

This update makes it quicker to return to the default view without losing other filter selections.

Key Benefits

Quick reset: Return to the default date range in one click
Other filters kept: Only the date filter is reset
Shown only when needed: Reset appears only when the date filter has been changed

Engagement Release - 10.09.2026

Enhancements

Improved Recognition content creation

Recognition content creation now includes clearer guidance for description length and thumbnail images, with a character counter and an improved circular crop to help administrators create content that displays consistently in Mapal One.

Why this matters

Administrators have clearer guidance when creating Recognition content, making it easier to create descriptions and thumbnails that display as intended.

Key benefits

Clearer guidance: Administrators can see the available character limit when creating a Recognition description.
Improved thumbnails: The circular crop makes it easier to position images effectively.
Consistent display: Recommended image sizing helps Recognition thumbnails display consistently in Mapal One.

Bug fixes

Recognition reason validation now works correctly: A bug causing duplicate Recognition reasons to be allowed when the browser language was set to Spanish has been fixed. Validation messages are now also displayed in the correct browser language.

Flow Learning Release - 10.09.2026

Bug fixes

Restricted Challenges no longer appear for ineligible learners: Challenges restricted by job title no longer appear in “Recommended for you” for learners who are not included in the permitted job titles.

Engagement Release - 27.08.2026

Enhancements

Evaluator upload status emails use the standard report template

Evaluator upload processing emails now use the standard branded report template used for other dashboard report emails.

Why this matters

Users get a consistent and familiar experience when receiving the results of an evaluator upload. The standard format makes the email easier to recognise alongside other dashboard reports.

Key benefits

Consistent experience: Evaluator upload results use the same familiar format as other dashboard report emails.
Clearer communication: Users can quickly recognise and understand the status of their evaluator upload.
Professional presentation: Upload results are presented using the standard branded report format.

Push Survey responses available through API

Raw Push Survey response data is now available through a secure REST API, allowing survey responses to be accessed for reporting and analysis in external platforms.

Why this matters

Survey response data can be accessed directly without relying on manual downloads or consolidation, making it easier to use survey data alongside other operational information.

Key benefits

Flexible reporting: Customers can use raw survey response data in their own BI and reporting platforms.
Easier analysis: Survey responses can be combined with other operational data for more comprehensive analysis.
Scalable data access: Customers can retrieve large volumes of survey responses through a secure, paginated API.

Control likes, dislikes and comments on forums

Admins can now control whether employees can use likes, dislikes and comments when creating posts in Mapal One forums. The settings are available from the forum setup page and are enabled by default.

Why this matters

Different forums may need different approaches to employee interaction. Giving admins control over these interactions allows for a more tailored experience, helping organisations create forums that suit their specific needs and culture.

Key benefits

Flexible engagement: Choose which interactions employees can use in each forum.
More supportive communities: Disable dislikes where a more positive interaction style is preferred.
Consistent administration: Interaction settings apply to employee-created forum posts in Mapal One.

Custom work anniversary messages

Admins can now customise the message automatically sent with work anniversary recognitions in Mapal One, including the employee's name and years of service.

Why this matters

The standard work anniversary message may not suit every organisation. Custom messaging allows the recognition to reflect the organisation's preferred tone and wording.

Key benefits

Personalised recognition: Create messages that reflect the organisation's own tone and style.
Greater flexibility: Use employee name and years of service placeholders to tailor each message.
Consistent messaging: Apply one company-wide message to future work anniversary recognitions.

Select individual employees without an employee level

Users can now select one or more individual employees without first selecting an employee level when creating an audience.

Why this matters

Individual employees can be targeted directly without having to create a broader employee-level audience first, making it easier to send content only to the people who need it.

Key benefits

More precise targeting: Select specific employees without also selecting an employee level.
Greater flexibility: Combine individual employees with employee levels when a broader audience is required.
Simpler audience selection: Target individual employees directly without an unnecessary additional selection.

Forum comments added to Employee Overview

The Employee Overview Communications section now shows the number of forum comments alongside forum posts and news comments.

Why this matters

Including forum comments gives a more complete view of an employee's activity and engagement across the different communication channels.

Key benefits

More complete insights: See forum comments alongside other communication activity.
Better visibility: Understand how employees are contributing to forum discussions.
Consistent reporting: Forum comments follow the same reporting and comparison approach as news comments.

Group chat names added to push notifications

Group chat push notifications now show the channel name as the notification title and include the sender's name in the message body.

Why this matters

Adding the channel name makes it easier to identify which conversation a message belongs to without opening Mapal One.

Key benefits

Clearer notifications: See the group chat name and sender at a glance.
Faster context: Quickly identify which conversation a new message belongs to.
Easier navigation: Know which chat needs attention before opening the app.

Preview surveys and polls before activation

Engagement admins can now preview saved push surveys and polls in Mapal One before sharing them with employees, allowing them to check the employee experience without activating the survey or recording responses.

Why this matters

Previewing a survey before sharing it makes it easier to check that the content and question flow are working as expected without affecting the survey or employee responses.

Key benefits

Review before sharing: Check the survey experience before making it available to employees.
No impact on responses: Previewing does not create responses, activate the survey or award points.
Supports surveys and polls: Preview is available for both push surveys and polls.

Evaluation downloads use consistent naming

Evaluation download emails and their attached files now use “Evaluations” consistently in the email heading, attachment name and email body.

Why this matters

Using the same name across the email and downloaded file makes it easier to recognise and identify evaluation exports.

Key benefits

Clearer naming: Evaluation exports are consistently labelled.
Easier to identify: The email and downloaded file clearly relate to evaluations.
Consistent experience: The same terminology is used throughout the download process.

Bug fixes

Events channel displayed when no events are available: The Events channel was incorrectly displayed in Mapal One when a company had no published events. The channel is now only displayed when at least one published event is available.