Todo lo que necesita saber sobre la migración a Mapal OS (Preguntas frecuentes)

Can an employee use the same email address on multiple operators?

Yes. If an employee works across more than one operator, they can use the same email address. When logging into Mapal One, they’ll see an Operator Switcher (bottom corner of the app) that allows them to easily switch between operators to complete training or tasks for each.

How do I update an employee’s email address?

• If you're integrated with us: You’ll need to make the change directly in your HR system.
• If you're managing things manually: Ir a Employee Management > Employees, search for the employee, click into their profile, update the email address, and save.

Helpful guides:

• Administrar empleados en Mapal OS

Can I bulk upload Training Managers or do I have to assign them one by one?

Yes, you can bulk assign Training Managers using our upload tools.

Use either:

• Bulk User Upload: to assign managers to user profiles via CSV upload.
• Bulk User Profile Assignment: to quickly apply permissions through the UI.

Helpful guides:

• Agregar usuarios a Mapal OS como un lote
• Asignar perfiles de usuario de forma masiva en Mapal OS

What’s the difference between “Custom Manager” and “Custom Manager - maintains employees”?

• Custom Manager: A profile that has been created to honour the current setup you have in Flow for managers who do not have a permission profile created.
• Custom Manager - maintains employees: Another profile that has been created to honour the current setup you have in Flow for managers who do not have a permission profile created, however this one is for those who can maintain learners in Flow.

Nota: Set up permission profiles before migrating to OS so they sync properly. If you do this later, you’ll need to manually create the profile in OS and adjust permissions in Flow. We highly recommend creating permissions profiles.

Helpful guides:

• Permisos de perfil de usuario en Mapal OS
• Permisos de sincronización en Mapal OS y Flow Learning (video)
• Administrar perfiles de usuario en Mapal OS

Can I preview the Welcome Email?

There's no preview option at the moment. However, you can send the welcome email to yourself:

• Ir a Gestión de usuarios > Usuarios, click into your profile, and click the icon next to your email to resend the welcome message.

How are duplicate users handled during migration?

This is managed in two steps:

1. En Configuración:
   • If the rehire uses the same external ID, the existing profile is reactivated.
   • If the rehire uses a new external ID, a new profile is created.
2. En Flow (coming soon):
   • If you'd like to merge profiles (to retain training history), this will be handled in Flow. This feature is in the final stages of testing. Your Customer Success Manager (CSM) will notify you when it’s ready, along with guidance.

Will my team need to reset their passwords during the migration?

• Phase 1 Customers (new to OS): Yes, your staff will be required to reset their passwords.
• Phase 2 Customers (already using OS): No password reset will be needed.