What is the Knowledge Base assistant?
The Knowledge Base Assistant is built into the Mapal Assistant and provides AI-powered answers by searching Mapal’s official Knowledge Base. It helps with configuration, setup, and everyday use across products such as Flow, Compliance, Engagement, and Reputation. You can think of it as a digital helpdesk—always available, multilingual, and designed to save you time.
How to access
Open the Mapal Assistant from the icon in the lower-left corner of your Mapal App's dashboard.
For step-by-step access instructions, see Acceda al Asistente de IA de Mapal.
What kind of questions you can ask
You can ask the Assistant about common operational tasks, setup guidance, or navigation. For example:
- “How do I add a new user?”
- “Where can I create a compliance report?”
- “How do I assign a piece of training?”
- “What is a category group?”
- “Where do I find learner progress data?”
These examples are a good starting point, especially if you are new to the system or exploring unfamiliar features.
How the assistant answers
Answers are based on verified Knowledge Base articles and presented clearly in a chat format. If no answer exists, the Assistant will let you know, as it avoids guessing and will not provide incorrect or speculative advice. It is also multilingual and will respond in your preferred language if supported.
Known limitations
The Assistant does not have access to your organisation’s custom configurations. This includes renamed roles, additional profile types, or business-specific workflows. It only references the standard Knowledge Base, so if something appears to be missing, please use the thumbs up/down to send feedback directly through the Assistant. This helps Mapal improve the Assistant’s coverage.
