Smart Analysis in Engagement

Start from: a supported page in the Engagement product.

Notes: Smart Analysis is a tool, not a final decision-maker. Always verify key results using the data visible in your system. AI may occasionally provide incomplete or incorrect responses. If in doubt, cross-check with learner records or reports.

Smart Analysis in Engagement

Smart Analysis is an AI-powered tool built into the Engagement module and powered by the Mapal Assistant. It helps you quickly interpret the data on screen by summarising results, highlighting trends, and identifying common themes—without needing to export reports or manually analyse responses. This saves time and supports better decisions in your internal communications strategy.

Where it is available

Smart Analysis is currently available on the following Engagement screens:

Dashboard
Recognitions
News
Suggestion box
Survey answers

Note: Additional Engagement screens may be supported in future updates.

How to access Smart Analysis

The Smart Analysis icon appears next to the filters on supported screens.
Select the icon to open the assistant.

For full instructions, see Access the Mapal AI Assistant.

What users can do with it

Smart Analysis in Engagement can help you make better use of your internal communications data by revealing patterns, summarising activity, and comparing results over time — all from the current screen view.

You can use it to:

Summarise activity across communication channels: Get an overview of recognitions, news posts, and suggestions to understand what topics and updates are generating the most interaction.
Identify engagement patterns: Spot which locations, teams, or roles are contributing more (or less) to your communications, helping you address imbalances.
Highlight recurring themes in survey feedback: Quickly understand the topics employees mention most often, whether positive or negative.
Compare engagement before and after events or announcements: See how internal communications campaigns, policy changes, or recognition initiatives have influenced employee participation or sentiment.
Track changes in sentiment over time: On the Survey answers page, Smart Analysis considers the completion date of each response, allowing it to detect trends and shifts across different time periods. This is especially valuable for recurring surveys or long-running campaigns, where you want to measure whether engagement or sentiment is improving, declining, or stabilising.
Spot emerging issues early: By combining sentiment analysis with date-based patterns, the assistant can reveal concerns that are gaining momentum before they become widespread.
Identify improvement opportunities: Use location or team comparisons to see where engagement is strongest and apply similar strategies to areas with lower activity.
Segment insights by role or department (when fields are visible): When Job title, Department, or hierarchical Level fields are included in results, Smart Analysis can break down insights by these attributes to show differences across roles, teams, or hierarchy.

Things to keep in mind

Smart Analysis only works with the data currently visible on screen.
Adjust filters, date ranges, or team selections before launching the assistant if you want broader or more specific results.
Segmented insights (by Job title/Department/Level) require those fields to be visible (non-anonymous surveys, or anonymous surveys with Expose fields in anonymous survey results enabled).
If the output feels incomplete, check whether your current view includes all relevant data.

Completing surveys in Smarthub

Start from: The main screen of Smarthub.

Clock in or clock out.

Notes: The operator can configure the survey to be displayed when clocking in or out.

Answer the questions one by one with the options presented to you.

Notes: You can navigate through the questions using the Previous and Next buttons.

Once you have completed the questions, you can either exit the system or return to the home screen, depending on the survey configuration.

Get an overview of agile feedback for your team

Start from: The Engagement dashboard.

Navigate to Agile feedback > Analysis.
Here, you will be able to see a general overview of the agile feedback for the whole team.

Notes: You will also have the chance to use the Select an evaluation dropdown to see the results of a specific evaluation and filter further to see a custom summary of the evaluation in specific branches and periods.

The general summary is divided as follows:
- Summary widget: Three metrics are displayed in this tile: Overall rating, GAP vs. target, and % of surveys completed.
- Evaluations widget: A vertical graphic diagram is shown in these tiles, where you can see the number of evaluations completed per day.
- Top 5 modules: A horizontal graphic diagram is displayed with the five highest-rated modules.
- Top 5 employees: Here, another horizontal graphic diagram with the five best employees.

Manage job titles in Engagement

Start from: The Engagement dashboard.

Navigate to Settings > Job Titles.

In the Job Titles screen, you will be able see, delete or edit all existing job titles as well as adding new ones.

The job titles page has a table with 3 columns: Job title, translation, and actions.

Add a new job title

Select Add professions.
A popup window will appear for you to Assign a name to the job title. Write the name in the main company language and the translation for the second language.

Notes: These fields are mandatory.

Once completed, select Save.

The new job title will then be added to the table.

Edit & Delete Job Titles

Edit

Locate an existing Job Title from the list.
Select the Action button (three dots) at the far right of the job title’s row.
Select Edit. In the popup window, change the name of the Job Title and the translation for the second language.
Select Save.

Delete

Locate an existing Job Title from the list.
Select the Action button (three dots) at the far right of the job title’s row.
Select Delete. A confirmation window will appear at the top of the page.
Select Accept to complete the deletion.

Customise menu names in Engagement

Start from: The Engagement dashboard.

Navigate to Settings > Feature names.
The Feature names grid shows you three columns:
- The names of all the functionalities available.
- Custom names assigned by you.
- Actions. Note that the only action available is Edit.

Select the Action button (three dots) at the far right of the feature’s row and press Edit.
In the Edit feature name screen, you can modify:
- Main language
- Feature name
- Add translations of the feature name

Notes: You can add as many names as languages, 5 (Spanish, English, French, Italian, and Flemish).

Once you complete the edition, select Update to save the changes.

The new custom feature name will now appear in the second column of the grid.

Distribute surveys in Reputation

Start from: The Reputation dashboard.

Select Configuration > On site from the main menu.

Select Survey Distribution.

The Survey distribution grid is divided into Business Units (Work Centers) and Zones (Areas within that work center), providing a clear structure for managing survey assignments.

Surveys can be assigned to those specific zones within the business unit, such as Kitchen, Bar, Bathroom, etc.

To assign a survey to a zone, select Edit on the Zone’s row.

In the sidebar, you can set up the Survey assigned to the zone and the Distribution channels for the survey (QR, Mail, and/or PDF).

Notes: If you select Edit on the Business Unit’s row, you can set up the surveys for all the zones available in that Business Unit.

Zone Management

Each business unit contains multiple zones. The grid shows you each zone with the surveys assigned, the distribution channels (QR code, email, PDF), and associated tags.

Select the Zone configuration button to Add, Delete, or Edit a zone.

Filtering Options

Select Filter to open the sidebar.

You can filter by specific Zones, Distribution Channels, and Tags.

Select Add Business Unit to quickly locate specific Business Units.

You will now see the results of the filtering in the survey distribution grid.

Bulk assignment and Distribution Channels activation

Surveys can be assigned to multiple zones simultaneously using the bulk assignment feature. This allows for efficient management of large-scale survey distributions.

Select the checkbox for the zones to which you want to assign a survey. You can select the checkbox at the header of the grid to select all.

Once you have selected the desired zones, select the button Assign.

In the sidebar, select the Survey you want to assign and the Distribution Channels. You can choose to Maintain the distribution channels as they are, or you can Activate/Deactivate them.

Once you select Accept, a confirmation window will show up with the details of your selection and how many units it will affect.

Select Yes, implement the changes to continue.

Review received feedback

Start from: The Mapal One dashboard.

Select Career > Evaluations from the main menu.

Select the Evaluations tab.

There’s a side panel where you can see the evaluations given, received, and create new evaluations. Select the Received tab in the side panel.

You’ll see a list of all the evaluations received. Select the specific evaluation you wish to review.

The Feedback Received from window will appear with an overview of the evaluation. Here, you’ll be able to see:
- Name of the evaluator
- Role
- Branch
- Total average
- Name of the evaluation
- Score

Select See All Answers to view the detailed responses of the evaluator.

Once the evaluation is reviewed, you can select Return to go back to the evaluation overview OR X to return to the list.

Understand Sentiment and Visibility

Start from: The Reputation module.

Sentiment

Select Sentiment from the main menu.

Sentiment analyses the written review rather than the score. For example, a customer may make a mistake and post a review that may have a score of 1 and a review that says the restaurant is excellent, in this case, the score is low, but the sentiment is high.

The following graph analyses the percentage of positive reviews versus total reviews.

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The following section shows the evolution of the reviews according to their nature, the percentage evolution, and the variation compared to the benchmark.

The following graph shows a general view of the overall sentiment, detailing the total amount of positive reviews versus negative ones.

The last graph analyses which words are used most frequently in both positive (green) and negative (red) reviews.

Visibility

The visibility tool shows the total number of reviews, the absolute and percentage variation over the previous year, and the previous period.

Select Visibility from the main menu.

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The following graph shows the evolution of the opinions according to their nature, the evolution percentage, and the variation concerning the benchmark.

Understand photo analysis

Start from: The Reputation module.

Select Photos from the main menu.

You’ll find two tabs in the Photos menu: Dashboard and Photos.

- In Photos, you’ll find the photos that have been uploaded.
- The Dashboard shows graphs that analyze the photos in which food or people appear.

The following graph shows the number of men and women that appear in the photos and average age.

You’ll also find a breakdown of the types of food that appear most in the photos.
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Set up the Reputation survey app (On Site)

Start from: The Reputation module.

Set up permissions

Once the On Site bundle is activated for an operator, the Permissions have to be set up to allow users to access the functionalities.

To do this:

Navigate to Configuration > General > Roles.

On the Roles page, use the switch in the Activated column to enable or disable all the desired permissions regarding On Site.

After giving permissions in the operator, the On Site option will be shown under Configuration in the main menu. There, you will be able to set up new surveys, new steps for the surveys, and new zones and channels for distributing the survey.

Set up steps

To create a structured and efficient survey process in Reputation, you need to manage individual survey steps first. Each step represents a unit within a survey, such as a question, message, image, or interactive element, and can be reused across multiple surveys.

To learn more about setting up and managing steps in Reputation, see Manage steps in Reputation.

Set up surveys

Reputation allows you to create and customize guest surveys, ensuring they are always relevant and aligned with business needs. You can select specific steps to tailor your survey, set up advanced logic for conditional branching, and add visually appealing designs.

To know more about setting up and managing surveys in Reputation, see Manage surveys in Reputation.

Distribute surveys

Reputation allows you to distribute surveys effectively to gather guest feedback. You can assign surveys to specific zones within a business unit, such as the kitchen, bar, or bathroom. Managers can also choose the distribution channels for these surveys, including QR codes, emails, or PDFs.

To know more about distributing surveys in Reputation, see Distribute surveys in Reputation.