{"id":11163,"date":"2025-01-16T14:13:34","date_gmt":"2025-01-16T13:13:34","guid":{"rendered":"https:\/\/help.mapal-os.com\/crear-buzones-de-sugerencias\/"},"modified":"2026-01-29T23:51:39","modified_gmt":"2026-01-29T22:51:39","slug":"crear-buzones-de-sugerencias","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/es\/engagement-es\/buzones-de-sugerencias\/buzones\/crear-buzones-de-sugerencias\/","title":{"rendered":"Crear buzones de sugerencias"},"content":{"rendered":"\n<p><strong>Empieza desde<\/strong>: el panel de control de Engagement.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navega hacia <strong>Buz\u00f3n de sugerencias<\/strong> <strong>&gt; Cajas<\/strong>.<\/li>\n\n\n\n<li>Selecciona <strong>Crear categor\u00eda<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1555\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-1-scaled.png\" alt=\"\" class=\"wp-image-8438\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-1-scaled.png 2560w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-1-300x182.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-1-1024x622.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-1-768x467.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-1-1536x933.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-1-2048x1244.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-1-18x12.png 18w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<p>Completa las dos secciones siguientes:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1555\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-2-scaled.png\" alt=\"\" class=\"wp-image-8436\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-2-scaled.png 2560w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-2-300x182.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-2-1024x622.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-2-768x467.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-2-1536x933.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-2-2048x1244.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-2-18x12.png 18w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<p><strong>1. \u00bfQu\u00e9 empleados pueden ver la categor\u00eda?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecciona los empleados por <strong>niveles\/departamento\/puesto de trabajo<\/strong> utilizando los men\u00fas desplegables.<\/li>\n<\/ul>\n\n\n\n<p><strong>2. Nombre<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Introduce un <strong>nombre <\/strong>para la categor\u00eda de buz\u00f3n.<\/li>\n\n\n\n<li>Selecciona <strong>Guardar<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">A\u00f1adir una subcategor\u00eda a una categor\u00eda<\/h2>\n\n\n\n<p>Las subcategor\u00edas son obligatorias para que los buzones de sugerencias funcionen correctamente. Una categor\u00eda sin al menos una subcategor\u00eda no ser\u00e1 visible como destino en Mapal One y los empleados no podr\u00e1n enviar sugerencias a ella.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecciona los <strong>tres puntos<\/strong> junto a la <strong>Categor\u00eda<\/strong> a la que deseas a\u00f1adir la subcategor\u00eda.<\/li>\n\n\n\n<li>Selecciona <strong>A\u00f1adir subcategor\u00eda<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1750\" height=\"1063\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-3-1.png\" alt=\"\" class=\"wp-image-8614\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-3-1.png 1750w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-3-1-300x182.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-3-1-1024x622.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-3-1-768x467.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-3-1-1536x933.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-3-1-18x12.png 18w\" sizes=\"auto, (max-width: 1750px) 100vw, 1750px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rellena los campos del formulario emergente que aparece. \n<ul class=\"wp-block-list\">\n<li>Introduce un <strong>nombre <\/strong>para la subcategor\u00eda.<\/li>\n\n\n\n<li>Selecciona un administrador para gestionar esta subcategor\u00eda en el campo <strong>Administradores.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Observaciones: <\/strong>Solo los Administradores podr\u00e1n ver la sugerencia realizada por los usuarios.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1555\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-4-scaled.png\" alt=\"\" class=\"wp-image-8440\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-4-scaled.png 2560w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-4-300x182.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-4-1024x622.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-4-768x467.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-4-1536x933.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-4-2048x1244.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/boxes-4-18x12.png 18w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Crear una sugerencia<\/h2>\n\n\n\n<p>Los Buzones de sugerencias se crean y se gestionan desde <strong>Compromiso<\/strong>, pero los Empleados pueden enviar sus sugerencias directamente en <strong>Mapal One<\/strong> en <strong>Empresa &gt; Buz\u00f3n de sugerencias<\/strong>.<\/p>\n\n\n\n<p>Para saber m\u00e1s sobre c\u00f3mo enviar sugerencias, consulta <a href=\"\/es\/?p=13138\" data-type=\"link\" data-id=\"https:\/\/help.mapal-os.com\/mapal-one\/company-mapal-one\/suggestions-box\/make-suggestions-about-your-company\/\"><strong>Haz sugerencias sobre tu Empresa<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Los buzones de sugerencias son una excelente forma de recopilar opiniones de tus Empleados.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132781],"tags":[],"class_list":["post-11163","post","type-post","status-publish","format-standard","hentry","category-buzones"],"acf":{"article_type":"default","post_id":"KA-01203","post_url_text":"","post_url":"\/premium\/internal\/main_companies\/{egm_operator_code}\/main_suggestion_categories","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/posts\/11163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/comments?post=11163"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/posts\/11163\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/media?parent=11163"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/categories?post=11163"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/tags?post=11163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}