{"id":23505,"date":"2026-08-08T07:18:17","date_gmt":"2026-08-08T05:18:17","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=23505"},"modified":"2026-08-08T08:00:31","modified_gmt":"2026-08-08T06:00:31","slug":"acceder-al-soporte-de-mapal-2","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/es\/mapal-os-es\/empezando-9\/acceder-al-soporte-de-mapal-2\/","title":{"rendered":"Acceder y enviar solicitudes al soporte de Mapal"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Empieza desde: <\/strong>El panel principal de Mapal OS.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecciona el icono <strong>Soporte \/ Ayuda<\/strong> en el selector de productos.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Observaciones:<\/strong> Para enviar tickets de soporte, los permisos deben estar habilitados en tu perfil de usuario. Para m\u00e1s informaci\u00f3n, consulta <a href=\"https:\/\/help.mapal-os.com\/es\/mapal-os-es\/gestion-de-usuarios\/perfiles-de-usuario\/conceder-permisos-para-crear-incidencias-en-soporte\/\"><strong>Conceder permisos para crear incidencias a Soporte<\/strong><\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"663\" height=\"582\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-21.png\" alt=\"\" class=\"wp-image-23496\" style=\"width:523px;height:auto\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-21.png 663w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-21-300x263.png 300w\" sizes=\"auto, (max-width: 663px) 100vw, 663px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecciona <strong>Enviar una solicitud<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"507\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-19.png\" alt=\"\" class=\"wp-image-23494\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-19.png 900w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-19-300x169.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-19-768x433.png 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Completa los siguientes campos:\n<ul class=\"wp-block-list\">\n<li><strong>Elige el producto<\/strong>: selecciona el producto correspondiente.<\/li>\n\n\n\n<li><strong>Asunto<\/strong>: introduce una breve descripci\u00f3n de tu problema.<\/li>\n\n\n\n<li><strong>Descripci\u00f3n<\/strong>: proporciona todos los detalles de la solicitud.<\/li>\n\n\n\n<li><strong>Archivos adjuntos<\/strong>: a\u00f1ade las capturas de pantalla o archivos relevantes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"711\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-17.png\" alt=\"\" class=\"wp-image-23493\" style=\"width:576px;height:auto\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-17.png 621w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-17-262x300.png 262w\" sizes=\"auto, (max-width: 621px) 100vw, 621px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecciona <strong>Enviar una solicitud<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Observaciones:<\/strong> Incluir archivos adjuntos y completar todos los campos en detalle ayudar\u00e1 al equipo de soporte a resolver tu solicitud m\u00e1s r\u00e1pidamente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez enviada la solicitud, puedes realizar el seguimiento de su estado desde tu panel personal. Todas las actualizaciones son visibles en un mismo lugar, sin necesidad de contactar al soporte por separado.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"651\" height=\"360\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-18.png\" alt=\"\" class=\"wp-image-23492\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-18.png 651w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-18-300x166.png 300w\" sizes=\"auto, (max-width: 651px) 100vw, 651px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"585\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-20.png\" alt=\"\" class=\"wp-image-23495\" style=\"width:648px;height:auto\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-20.png 735w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-20-300x239.png 300w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El portal de soporte de Mapal te permite enviar y realizar el seguimiento de tus solicitudes de asistencia directamente desde tu plataforma Mapal. Puedes registrar un problema, proporcionar los detalles y archivos adjuntos necesarios, y supervisar el progreso de tu solicitud desde tu panel personal, sin necesidad de hacer seguimientos por separado.<\/p>\n","protected":false},"author":251318858,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132720],"tags":[],"class_list":["post-23505","post","type-post","status-publish","format-standard","hentry","category-empezando-9"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/posts\/23505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/users\/251318858"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/comments?post=23505"}],"version-history":[{"count":3,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/posts\/23505\/revisions"}],"predecessor-version":[{"id":23543,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/posts\/23505\/revisions\/23543"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/media?parent=23505"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/categories?post=23505"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/es\/wp-json\/wp\/v2\/tags?post=23505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}