Use Easilys in multilingual mode

Start from: The Easilys menu.

Prerequisite: A technical action is required to activate multilingual mode in your environment. If you would like to use this mode and it has not yet been activated, please contact the support team.

Principle

In multilingual mode, users can translate certain data into the different working languages defined in Easilys, particularly into the language associated with their user profile.

For example, the name of the same recipe may vary depending on the user’s language:

For a user whose language is English: Creamy Chicken with Mushrooms
For a user whose language is Spanish: Pollo a la crema con champiñones
For a user whose language is French: Poulet à la crème et aux champignons

This multilingual option does not apply to the translation of interface elements (menus, buttons, etc.). Those translations are managed directly by our team and cannot be modified by users.

When the multilingual option is activated

When multilingual mode is enabled in your environment:

Multilingual fields can be identified by a translation icon.

If the icon’s indicator is green, it means the field already has translations in all the active languages of your environment.
Data is displayed in your own language (the one defined in your profile) if a translation exists. If not, it appears in grey using the default system language.
If you have permission to edit a field, and that field is multilingual, you can enter or update translations in all available languages in your environment.

Entering or editing translations

Click the translation icon next to the field.
Enter or modify the desired translations.
Click Validate or Save, depending on the case.

Example

The following example shows the entry field for the name of an industrial product. The user’s language is English, but the data has not yet been translated. It therefore appears in the server’s language — in this case, French.

Note that the name appears greyed out, indicating that it has not yet been translated into English.

The user can then click the small translation button:

A panel appears showing which parts are already translated and which are not.

Non-exhaustive list of multilingual fields

Subject	Translatable Field
Ingredient	Ingredient name
	Ingredient family name
	Ingredient production unit name
Industrial Product	Industrial product name
	Industrial product composition
	Country / place of origin name
	Label name
	Allergen name
	Industrial product family name
	Industrial product range name
	Industrial product category name
	Industrial product quality name
	Industrial product storage zone name
Supplier Product	Supplier product name
Recipe	Recipe name
	Commercial recipe name
	Recipe category name
	Recipe steps name
	Production workshop name
	Transformation type name
Menu	Menu name
	Meal component name
	Service name
	Segment name
	Texture name
	Diet name
	Guest name
Other	Analytical group name
	Smart Selection rule name
	Smart Grammage name

Manage users in Mapal OS

Start from: the Mapal OS dashboard.

Select the Open button on Configuration.
Select User management > Users in the main menu.
Select the user whose settings and details you wish to edit, by clicking on their name. You'll be taken to the user information page, where you can edit its details.

Note: The Users page shows only active users by default. A coloured dot in the filter button indicates that a filter is applied. This speeds up navigation and reduces clutter, especially in large accounts. You can still adjust or remove the filter at any time to display inactive or all users.

Details

Complete or edit the user details on the Details tab on the form that appears.

Complete the relevant fields:
- First name
- Last name
- Email address
- Phone number
- Profile - determines the user's access to configuration and products.
- Job title
- Start date
- End date
- Business Unit - select which Business Unit the user is assigned to.
- Status - select if this user is active, so they have access to the operator.
- Department - select which Department the user is assigned to. See Manage departments in Mapal OS for more information.

Business Units

This tab enables you to choose which Business Units the user has access to.

Add Business Units individually

Select Business Units.
Select the relevant business units to add to the list, or just select allow access to all business units.
Select Save when you have finished.

Notes: Users can also select select the checkboxes for multiple business units.

Departments

This tab enables you to choose what Departments the user has access to.

Select Departments and use the Add (+) button to open up Add Department.
Select the relevant departments to add to the list, or just select allow access to all departments.
Select Done when you have finished.

SSO

Select the SSO tab to see the user’s SSO source and Identifier* (these are non-editable fields).

For more information on SSO, you can contact your Customer Success Manager at Mapal.

Notemandatory fields are marked with an asterisk (*).

Activating a user in Mapal OS

Navigate to User Management > Users.
Find the user and open their Details screen.
Use the Status toggle to activate or deactivate the user.

Note: If an email address is updated for an Employee or User, the old email remains in the system but becomes inactive. This process applies to all employees, including those with extra permissions (e.g., Training Managers in Flow Learning).

Resending a user welcome email

If a user needs to access the system or reset their password, you can resend their Welcome Email.

Locate the Email field in the user’s Details.
Click the Send icon to resend the welcome email.
The email will be sent to the user's inbox immediately.

Exporting a list of users

Navigaqte to User management > Users.
Select the Export button at the top of the page.
The system will generate a CSV file with the users visible to you.

Exports follow permission-based visibility rules:

Only users whose permission profiles include the same or fewer permissions than your own will be included in the export.
Users with higher-level access are automatically excluded.
Users without an assigned profile (no permissions) remain visible.

This ensures consistent security and respects the same visibility limits that apply within the user management interface.

Configure your user account or change your password

Note: actions performed on the Easilys platform are subject to user access permissions. If you are unable to carry out the actions described in the articles, it may be because you do not have the necessary permissions activated on your user profile. Contact the Support team, or your administrator, for help.

Managing users through Mapal OS

For users on Mapal OS, your user accounts should now be managed on the Mapal OS dashboard. You can find out more at Manage users in Mapal OS.

Note: if you're not sure whether you are on Mapal OS, contact your line manager or Mapal support.

Managing users via Easilys site settings

Start from: the Easilys menu

Select the small camera icon or your avatar.
Select the Profil utilisateur (User profile) tab.

Edit information

In the "Mes informations" (My info) box, select Mettre à jour (Update).

Nom d’utilisateur: This is your username. When logging in, you must enter this in the "Identifiant" section.

E-mail: Enter your email address to use it as an identifier. This process will allow you to reset your password in case you forgot it, provided that the corresponding option is activated. Additionally, this address will allow you to receive notifications if you use a validation system for claims or orders, and if your account is associated with a validator profile.

Edit the password

In the "Mon mot de passe" (My password) box, select Mettre à jour (Update).
The "Mettre à jour mon mot de passe" (Update my password) window appears on the screen.
Enter your new password, confirm it by writing it again and select Mettre à jour (Update).

Edit the display options

In the "Mes préférences d’affichage" (My display preferences) box, select to switch the display to tablet mode.

Go back to the Easilys menu home screen

Selectto close your account settings and go back to the home screen.

Manage your Mapal One user profile

Start from: The Mapal One dashboard.

Select Your Name > View Profile from the main menu.

The Profile screen will provide you with a comprehensive view of your professional details. You can also access the profiles of other employees and they can access yours.

In the Profile screen, you will see three columns displaying different sets of information:

Profile

Provides a quick overview of your professional details, including:

Name: The employee's full name.

Occupation: The employee's job title or role within the company.

Branch: The location or branch where the employee is based.

Number of Recognitions: The total count of recognitions the employee has received.

Number of Customer Reviews: The total count of reviews from customers.

Customer Reviews Toggle: An option to enable or disable the reception of customer reviews. This allows employees to control whether they want to receive feedback directly from customers.

Recognitions

Showcases the feedback and recognition employees receive from their peers. It is divided into two tabs:

Received: Displays all the recognitions an employee has received.

Given: Shows all the recognitions an employee has given to others.

Select a specific recognition to view its details, including the number of likes and responses it has garnered. You can also reply to these recognitions directly from this section.

Customer Reviews

Allows you to see the feedback provided by customers.

Review Details: You can view detailed information about each review, including the customer's name, the date and time of the review, and the review content.

Likes and Company Responses: Each review can receive likes and responses from the company. However, only the company can respond to customer reviews, not the employees themselves.

Sync permissions in Mapal OS and Flow Learning

Mapal OS are aligned with Permission Profiles in Flow Learning.

Profiles are established during migration or initial onboarding, ensuring all Flow Learning profiles are accessible in Mapal OS.
Some Mapal OS profiles, like employees and account managers, do not translate back to Flow Learning.
Centralised Management: Profile linking ensures all team management activities can be centralised within Mapal OS.

User Profiles in Mapal OS

Access the User management menu and select User profiles.
View all established user profiles for the operator in Mapal OS.
Add a permission profile in Flow Learning to update this list.

Managing Permissions in Mapal OS

Control solution access through the 'Solution access' setting, where available Mapal apps are determined by your subscription.
Default settings, such as the Employee profile being the default with limited permissions, ensure basic access is managed appropriately.

Permissions in Flow Learning

From the Flow dashboard, navigate to the Company menu and select User settings.
Manage permissions through the Permission Profiles section, ensuring alignment with Mapal OS configurations.

For more information about this workflow, see the related articles below.

We also have more guides to Flow Learning user management on Mapal OS:

User profile permissions in Mapal OS

Start from: The Mapal OS dashboard.

Select User management > User profiles.

User visibility

User visibility and profile assignment in Mapal OS are determined by each user’s own access level. Users can only edit and assign profiles that include the same or fewer permissions than their own. This ensures data security and prevents the assignment of roles that exceed their permission scope.

Administrators have unrestricted access to all profiles and users. Users without an assigned profile (and therefore no permissions) remain visible to all managers.

When creating or editing users, profiles with higher permission levels do appear in the selection list, but these higher-permission profiles cannot be assigned. If a user attempts to assign a restricted profile, an error message is displayed.

The same visibility logic applies to the bulk assignment tool and to user counters, ensuring that only users within the permitted scope are displayed and managed.

Permission Details

Below are the available permission groups and the areas of Mapal OS they control.

Business Units

Controls access to the Business Management > Business Units section, where Business Unit details and configurations are managed.

Category Groups

Controls access to the Business Management > Category Groups section to view or maintain category configurations.

Branding

Controls access to the OS Branding page in Configuration, where company-wide visual settings such as logos, colours, and theme elements are managed. This permission applies to both Internal and Customer user groups and should be granted only to authorised users responsible for managing the organisation’s branding.

Restricting access to this setting helps maintain brand consistency and prevents unauthorised visual changes.

Companies

Controls access to the Companies dropdown within Business Management > Business Units.

Mapal OS Configuration

Controls access to the general configuration menu within the operator.

Departments

Controls access to Business Management > Departments.

Note: This permission must be enabled to view or edit Employees.

Notifications

Controls access to the Notifications area, where email templates and system alerts can be managed.

Employee Profiles

Controls access to Employee Management > Employee Profiles.

Note: This permission must be enabled to view or edit Employees.

Employees

Controls access to Employee Management > Employees, including the ability to view or edit employee information.

Inactive Operators

Controls access to operators with an inactive status.

Job Titles

Controls access to Business Management > Job Titles.

Notes:

This permission must be enabled to view or edit Employees.
The term “Categories” previously used in Workforce corresponds to “Job Titles” in Mapal OS.

Operators

Controls access to User Management > Operators, including the management of profiles and logins.

This permission must be enabled to view or edit Users.

SSO Configuration

Controls access to edit SSO identifiers within the operator.

Users

Controls access to User Management > Users, where user accounts are created, edited, and maintained.

Operator access must also be enabled.

Manage user profiles in Mapal OS

Start from: The Mapal OS dashboard.

Select the Configuration tool.

In the menu:

Select User Management > User profiles.

Here, you will be able to view the Solution Access and the Configuration Permissions selected for each user profile.

Adding a new user profile

Select Configure profiles
Enter the name of a new user profile and select the + icon.
Select Cancel or close the section when you are done adding all of your user profiles.

Setting the Solution access

Select the new user profile to set the solution access.

Note: Users assigned to the user profile will have access to the Solutions ticked above when they log into Mapal OS.

Editing user profiles

Select the name of the user profile you want to edit.
Use the toggle switches to update the Solution Access and the Configuration Permissions.

Note: Any changes made to user profiles will affect the access for all users with the user profile assigned to them.

Changing user profile's name

Select the three dots icon and select Edit name OR select the Configure profiles button and select the pencil icon. Then, select the tick to save changes or the X to cancel changes.

Deleting user profiles

Select the name of the user profile you want to delete.
Select the three dots icon and select Delete OR select the Configure profiles button and select the bin icon.

Note: User profiles assigned to active users cannot be deleted. The users need to have their user profiles reassigned before deletion.

Copying existing user profiles

Select the three dots icon and select Duplicate OR select the Configure profiles button and select the copy icon.

Note: The new user profile will be named the same as the original profile and will be suffixed with "Copy 1". It will also be editable.

Setting a default user profile

Users added to the platform can be automatically assigned to the default profile.

Note: As the majority of our users tend to be employees, we would recommend setting a default user profile in order to give access to Mapal One for everyone.

Select the name of the user profile.
Select the three dots icon and select Set as default.

Note: Once you have set a user profile as default using the process above, you can no longer make a change to this default option.

Next steps

After setting up a new user profile in Mapal OS, you may wish to perform specific actions based on the products you are using.

Set permissions for training managers (Flow Learning): this essential step in Flow Learning ensures that training managers can see the correct tile on the OS dashboard.
Add or edit roles to set up permissions: roles in Workforce (or user profiles) enable users to have certain permissions to access different functionalities in the system.
Assign roles to users: ensure users have the relevant levels of access in Workforce by assigning them roles.

Assign user profiles in bulk on Mapal OS

Select the Open button on Configuration.
Select User management > Bulk Assign in the main menu.
Select the users you wish to assign, either by clicking the checkboxes next to their names one by one, by searching their name in the search bar, or by clicking on the checkbox in the header bar, to select them all at once.

Select Edit.
Select which User profiles your selected users should be assigned from the Profile dropdown list.

Select Update to save your changes.

Note: you can also filter this page to show users with a selected profile type, by clicking the Filter icon and selecting the Profile type you wish to filter the list by.