Départ de : Le module Réputation.
- Sélectionner Net Promoter Score depuis le menu principal.
The NPS tool measures customer satisfaction. In Reputation, it is calculated as the percentage of promoters minus the percentage of detractors.
The following graph shows a breakdown with an actual number of promoters and percentage values:
You’ll also be able to see details of the number of reviews, which are scored from 1 to 10. Reviews with scores between from 1 to 6 are detractors; from 7 to 8 are passive and from 9 to 10 are promoters. The following graph shows these reviews in the three groups:
Le NPS Breakdown - Evolution shows the evolution of these three groups throughout the year. You can also see a graph that shows the same information but in percentage terms.
Lastly, just like in the other analytics sections, you’ll be able to see percentage evolution, and the variation compared to the benchmark. 
