{"id":10742,"date":"2025-01-16T14:13:55","date_gmt":"2025-01-16T13:13:55","guid":{"rendered":"https:\/\/help.mapal-os.com\/trouver-un-produit-qui-napparait-pas-dans-le-stock-v2\/"},"modified":"2026-01-26T11:54:25","modified_gmt":"2026-01-26T10:54:25","slug":"trouver-un-produit-qui-n-apparaat-pas-dans-le-stock-v2","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/easilys-fr\/stock-4\/stock-6\/trouver-un-produit-qui-n-apparaat-pas-dans-le-stock-v2\/","title":{"rendered":"Trouver un produit qui n'appara\u00eet pas dans le stock \/v2"},"content":{"rendered":"<div data-wrapper=\"true\"><strong>Remarque<\/strong> : les actions effectu\u00e9es sur la plateforme Easilys sont soumises aux autorisations d'acc\u00e8s des utilisateurs. Si vous ne parvenez pas \u00e0 effectuer les actions d\u00e9crites dans les articles, cela peut \u00eatre d\u00fb au fait que vous ne disposez pas des autorisations n\u00e9cessaires activ\u00e9es sur votre profil d'utilisateur. Contactez l'\u00e9quipe Support ou votre administrateur pour obtenir de l'aide. <strong>Point de d\u00e9part : <\/strong>Le menu Easilys. Si un produit n'est pas en stock alors qu'il devrait l'\u00eatre, cela peut \u00eatre d\u00fb \u00e0 l'une des raisons suivantes.<\/p>\n<h2>UNE SORTIE DE STOCKS A D\u00c9J\u00c0 EU LIEU<\/h2>\n<p>Il arrive parfois qu\u2019une sortie de stock ait d\u00e9j\u00e0 \u00e9t\u00e9 r\u00e9alis\u00e9e par erreur. Pour v\u00e9rifier, il suffit d\u2019<strong>utiliser le filtre \u201cQuantit\u00e9\u201d<\/strong>.<\/p>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"1\">S\u00e9lectionnez les onglets <strong>Stock &gt; Stock v2<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<div><img loading=\"lazy\" decoding=\"async\" style=\"width: 210px; height: 393px;\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01477\/img0.jpg\" alt=\"Une capture d'\u00e9cran d'un t\u00e9l\u00e9phone&lt;br&gt;&lt;br&gt;Description g\u00e9n\u00e9r\u00e9e automatiquement\" width=\"210\" height=\"393\" data-msdynid=\"___2f5ef062-ca16-ef11-9f89-6045bd887c78___\" data-msdyntype=\"data:image\/png;base64\"><\/p>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"2\">S\u00e9lectionnez le logo <strong>\"Filtres\" <\/strong>en haut \u00e0 gauche.<\/li>\n<\/ul>\n<\/div>\n<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01477\/img1.jpg\" alt=\"A screenshot of a computer&lt;br&gt;&lt;br&gt;Description automatically generated\" data-msdynid=\"___315ef062-ca16-ef11-9f89-6045bd887c78___\" data-msdyntype=\"data:image\/png;base64\"><\/p>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"3\"><strong>D\u00e9pliez<\/strong> le filtre <strong>Quantit\u00e9 en stock<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"3\"><strong>S\u00e9lectionnez<\/strong> le filtre <strong>Quantit\u00e9 = 0<\/strong> et\/ou <strong>Quantit\u00e9 &lt; 0<\/strong>. Les produits qui \u00e9taient auparavant en stock sont list\u00e9s.<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"3\"><strong>Cherchez votre produit<\/strong> puis<strong> s\u00e9lectionnez les 3 petits points sur la ligne du produit concern\u00e9, \u00e0 droite<\/strong>, puis sur <strong>Consulter les mouvements de stock<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"3\">Si le mouvement de sortie est erron\u00e9, on peut alors le <strong>supprimer<\/strong> pour que le produit revienne en stock positif.<\/li>\n<\/ul>\n<\/div>\n<div><span class=\"SCXW95866284 BCX0\" style=\"margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0; text-transform: none; widows: 2; word-spacing: 0; white-space: pre-wrap; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"><span class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW95866284 BCX0\" style=\"margin: 0; padding: 0; user-select: text; cursor: move; left: 0; position: relative; display: inline-block; text-indent: 0; top: 2px; width: 548px; height: 518px; transform: rotate(0deg);\"><img decoding=\"async\" class=\"WACImage SCXW95866284 BCX0\" style=\"margin: 0; padding: 0; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 548px; height: 518px;\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01477\/img2.jpg\" alt=\"A screenshot of a computer&lt;br&gt;&lt;br&gt;Description automatically generated\" data-msdynid=\"___335ef062-ca16-ef11-9f89-6045bd887c78___\" data-msdyntype=\"data:image\/png;base64\"><\/span><\/span><\/p>\n<h2>L'OPTION \"ALIMENTER LE STOCK\" \u00c9TAIT D\u00c9COCH\u00c9E DANS LA R\u00c9CEPTION<\/h2>\n<\/div>\n<div>La case <strong>\"Alimenter le stock\"<\/strong> est coch\u00e9e par d\u00e9faut dans les bons de r\u00e9ceptions. Il se peut qu\u2019elle soit d\u00e9coch\u00e9e par erreur.<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"4\">S\u00e9lectionnez les onglets <strong>Commandes fournisseurs &gt; R\u00e9ceptions<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<div><span class=\"SCXW95425235 BCX0\" style=\"margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0; text-transform: none; widows: 2; word-spacing: 0; white-space: pre-wrap; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"><span class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW95425235 BCX0\" style=\"margin: 0; padding: 0; user-select: text; cursor: move; left: 0; position: relative; display: inline-block; text-indent: 0; top: 2px; width: 262px; height: 392px; transform: rotate(0deg);\"><img loading=\"lazy\" decoding=\"async\" class=\"WACImage SCXW95425235 BCX0\" style=\"margin: 0; padding: 0; user-select: text; border: none; vertical-align: baseline; width: 249px; height: 373px; white-space: pre !important;\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01477\/img3.jpg\" alt=\"Une capture d'\u00e9cran d'un t\u00e9l\u00e9phone&lt;br&gt;&lt;br&gt;Description g\u00e9n\u00e9r\u00e9e automatiquement\" width=\"249\" height=\"373\" data-msdynid=\"___355ef062-ca16-ef11-9f89-6045bd887c78___\" data-msdyntype=\"data:image\/png;base64\"><\/span><\/span><\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"5\"><strong>Cherchez le bon de r\u00e9ception <\/strong>dans lequel se trouvait le produit voulu.<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"5\"><strong>S\u00e9lectionnez le nom du produit concern\u00e9 <\/strong>dans le bon de r\u00e9ception. Le d\u00e9tail s\u2019affiche \u00e0 droite.<\/li>\n<\/ul>\n<\/div>\n<div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"5\"><strong>V\u00e9rifiez<\/strong> si la case <strong>Alimenter le stock<\/strong> est d\u00e9coch\u00e9e.<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"5\">Si c'est le cas, rouvrez la r\u00e9ception pour recocher la case <strong>Alimenter le stock <\/strong>et<strong> revalider <\/strong>ensuite.<\/li>\n<\/ul>\n<\/div>\n<div>Pour en savoir plus, consultez l'article <strong><a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/fr-FR\/knowledgebase\/article\/KA-01343\">Rouvrir une r\u00e9ception termin\u00e9e.<\/a><\/strong><\/div>\n<div>\n<h2><span class=\"SCXW224706224 BCX0\" style=\"margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0; text-transform: none; widows: 2; word-spacing: 0; white-space: pre-wrap; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"><span class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW224706224 BCX0\" style=\"margin: 0; padding: 0; user-select: text; cursor: move; left: 0; position: relative; display: inline-block; text-indent: 0; top: 2px; width: 624px; height: 289px; transform: rotate(0deg);\"><img decoding=\"async\" class=\"WACImage SCXW224706224 BCX0\" style=\"margin: 0; padding: 0; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 289px;\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01477\/img4.jpg\" alt=\"A screenshot of a computer&lt;br&gt;&lt;br&gt;Description automatically generated\" data-msdynid=\"___375ef062-ca16-ef11-9f89-6045bd887c78___\" data-msdyntype=\"data:image\/png;base64\"><\/span><\/span> UN INVENTAIRE A \u00c9T\u00c9 G\u00c9N\u00c9R\u00c9 AVANT LA VALIDATION DE LA R\u00c9CEPTION<\/h2>\n<\/div>\n<div>I<strong>l est possible qu'une fois l'inventaire cl\u00f4tur\u00e9, le produit ait \u00e9t\u00e9 retir\u00e9 du stock par un mouvement d'ajustement. <\/strong> Pour effectuer un inventaire, vous devez vous assurer que tous les mouvements de stock ont \u00e9t\u00e9 r\u00e9alis\u00e9s le jour de l'inventaire et durant la p\u00e9riode pr\u00e9c\u00e9dente. Lorsqu'un inventaire est g\u00e9n\u00e9r\u00e9, un instantan\u00e9 du stock est pris \u00e0 un moment donn\u00e9. Si des produits sont ensuite entr\u00e9s ou retir\u00e9s, cela n'est pas refl\u00e9t\u00e9 dans l'inventaire. Lorsque l'inventaire est cl\u00f4tur\u00e9, les mouvements seront r\u00e9gularis\u00e9s afin que<strong> le stock corresponde en tous points \u00e0 l'inventaire<\/strong>.<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"6\">S\u00e9lectionnez les onglets<strong> Stock &gt; Inventaires<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<div><strong>Si l\u2019inventaire est cl\u00f4tur\u00e9 et que vous ne retrouvez pas le produit dans la liste<\/strong>, vous devez alors <strong>contacter l\u2019Assistance Easilys<\/strong>. L\u2019\u00e9quipe proposera la solution la plus adapt\u00e9e pour r\u00e9gler la situation.<\/div>\n<div class=\"OutlineElement Ltr SCXW128460365 BCX0\" style=\"margin: 0; padding: 0; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;\">\n<p class=\"Paragraph SCXW128460365 BCX0\" style=\"margin: 0 0 10.6667px; padding: 0; user-select: text; word-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); text-align: left; text-indent: 0;\"><span class=\"EOP SCXW128460365 BCX0\" style=\"margin: 0; padding: 0; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props=\"{'201341983':0,'335559739':160,'335559740':259}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>En tant que responsable de restaurant, vous devez comprendre pourquoi un produit est introuvable dans Stock afin de r\u00e9soudre les probl\u00e8mes li\u00e9s \u00e0 la visibilit\u00e9 du stock ou aux erreurs de suivi. Ce guide vous accompagne tout au long du processus.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132148],"tags":[],"class_list":["post-10742","post","type-post","status-publish","format-standard","hentry","category-stock-6"],"acf":{"article_type":"default","post_id":"KA-01477","post_url_text":"Dashboard > Stock > Stock v2 > Stock > Filters > Quantity in stock","post_url":"\/v2\/#\/stocks-v2","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/10742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=10742"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/10742\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=10742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=10742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=10742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}