{"id":10862,"date":"2025-01-16T14:14:09","date_gmt":"2025-01-16T13:14:09","guid":{"rendered":"https:\/\/help.mapal-os.com\/generer-une-fiche-dintervention\/"},"modified":"2026-01-26T11:55:34","modified_gmt":"2026-01-26T10:55:34","slug":"ganarer-une-fiche-d-intervention","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/easilys-fr\/equipements\/interventions-1\/ganarer-une-fiche-d-intervention\/","title":{"rendered":"G\u00e9n\u00e9rer une fiche d'intervention"},"content":{"rendered":"<div data-wrapper=\"true\"><p><strong>Note: <\/strong>each action performed on the application is subject to access permissions. If you are unable to carry out the recommended actions in the articles you are viewing, this may mean that the necessary rights have not been enabled for your user profile. Contact the Support team, or your Admin, to find out more.<\/p>\n<p><strong>Start from: <\/strong>The Easilys menu.<\/p>\n<p>Toutes les demandes d'intervention sont <strong>g\u00e9r\u00e9es depuis l'\u00e9cran \u00ab Interventions \u00bb, y compris les interventions de maintenance pr\u00e9ventive<\/strong> g\u00e9n\u00e9r\u00e9es depuis l'\u00e9cran \u00ab Pr\u00e9ventif \u00bb.<\/p>\n<p>Vous pourrez suivre la <strong>progression de toutes les interventions <\/strong>que vous devez effectuer, de la notification du besoin \u00e0 l'approbation du devis, jusqu'\u00e0 l'approbation de l'intervention, et <strong>conserver un enregistrement pr\u00e9cis<\/strong> de toutes ces \u00e9tapes.<\/p>\n<ul>\n<li style=\"list-style-position: inside;\">S\u00e9lectionnez les onglets <strong>\u00c9quipements &gt; Interventions<\/strong>.<\/li>\n<li style=\"list-style-position: inside;\">S\u00e9lectionnez <strong>+ Cr\u00e9er<\/strong> disponible en haut \u00e0 droite de l\u2019\u00e9cran.<\/li>\n<\/ul>\n<p>Une <strong>fiche d\u2019intervention vierge<\/strong> s\u2019affiche \u00e0 droite de l\u2019\u00e9cran.<\/p>\n<ul>\n<li style=\"list-style-position: inside;\"><strong>Compl\u00e9tez les informations<\/strong> demand\u00e9es. Celles suivies d\u2019un ast\u00e9risque sont obligatoires.<\/li>\n<li style=\"list-style-position: inside;\">S\u00e9lectionnez <strong>Enregistrer <\/strong>en bas \u00e0 droite de la fiche d\u2019intervention pour valider la cr\u00e9ation de la fiche.<\/li>\n<\/ul>\n<p style=\"list-style-position: inside;\"><span style=\"font-size: 11pt;\"><span style=\"line-height: normal;\"><span style=\"font-family: 'Calibri', sans-serif;\"><span style=\"font-size: 12pt;\"><span style=\"font-family: 'Times New Roman', serif;\"><img loading=\"lazy\" decoding=\"async\" style=\"width: 925px; height: 425px;\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01663\/img0.jpg\" alt=\"Une image contenant texte, logiciel, Page web, Ic\u00f4ne d\u2019ordinateur&lt;br&gt;&lt;br&gt;Description g\u00e9n\u00e9r\u00e9e automatiquement\" width=\"925\" height=\"425\" data-msdynid=\"___5d718869-d6ac-ef11-b8e8-7c1e5250ad86___\" data-msdyntype=\"data:image\/jpeg;base64\"><\/span><\/span><\/span><\/span><\/span><\/p>\n<p>La demande d'intervention ainsi cr\u00e9\u00e9e a le statut <strong data-start=\"106\" data-end=\"127\">\u00ab \u00c0 TRAITER \u00bb<\/strong> ou <strong data-start=\"131\" data-end=\"152\">\u00ab \u00c0 VALIDER \u00bb<\/strong>, selon qu'un workflow de validation a \u00e9t\u00e9 configur\u00e9 ou non (voir l'article <strong><a href=\"https:\/\/help.mapal-os.com\/fr\/?p=11776\">Configurer les r\u00e8gles de validation pour les demandes de maintenance<\/a><\/strong>).<\/p>\n<p>Si l'intervention est au statut <strong data-start=\"338\" data-end=\"359\">\u00ab \u00c0 VALIDER \u00bb<\/strong>, vous devez attendre qu'un utilisateur valideur l'accepte ou la rejette (voir l'article <strong><a href=\"https:\/\/help.mapal-os.com\/fr\/?p=12558\">Valider ou refuser les demandes d'intervention de maintenance<\/a><\/strong>) pour qu'elle passe au statut <strong data-start=\"524\" data-end=\"545\">\u00ab \u00c0 TRAITER \u00bb<\/strong> ou <strong data-start=\"549\" data-end=\"563\">\u00ab REJET\u00c9E \u00bb<\/strong>.<\/p>\n<p><strong>Remarque :<\/strong> Il est \u00e9galement possible d'acc\u00e9der \u00e0 l'\u00e9cran de cr\u00e9ation d'une intervention depuis la liste des \u00e9quipements \u00e0 condition d'\u00eatre positionn\u00e9 sur le site auquel cet \u00e9quipement appartient :<\/p>\n<ul>\n<li style=\"list-style-position: inside;\">S\u00e9lectionnez les onglets <strong>Equipements &gt;Equipements<\/strong>.<\/li>\n<li style=\"list-style-position: inside;\">S\u00e9lectionnez l'\u00e9quipement concern\u00e9.<\/li>\n<li style=\"list-style-position: inside;\">S\u00e9lectionnez<strong> + Intervention<\/strong>.<span><span><span><span> <\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<p style=\"margin-left: 40px;\"><span style=\"font-size: 12pt;\"><span style=\"vertical-align: baseline;\"><span style=\"font-family: 'Times New Roman', serif;\"><span style=\"display: inline-block;\"><span style=\"transform: rotate(0deg);\" contenteditable=\"false\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01663\/img1.jpg\" alt=\"Une image contenant texte, logiciel, Ic\u00f4ne d\u2019ordinateur, Page web&lt;br&gt;&lt;br&gt;Description g\u00e9n\u00e9r\u00e9e automatiquement\" width=\"605\" height=\"287\" data-msdynid=\"___c445d0bc-d6ac-ef11-b8e8-7c1e5250ad86___\" data-msdyntype=\"data:image\/png;base64\"><\/span><\/span><\/span><\/span><\/span><br>La fiche d'intervention s'ouvre alors dans un nouvel onglet et est pr\u00e9 renseign\u00e9e par l'\u00e9quipement s\u00e9lectionn\u00e9. Il ne reste plus qu'\u00e0 la compl\u00e9ter.<\/p>\n<article class=\"text-token-text-primary w-full\" dir=\"auto\" data-testid=\"conversation-turn-212\" data-scroll-anchor=\"true\">\n<div class=\"text-base my-auto mx-auto py-5 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto flex max-w-(--thread-content-max-width) flex-1 text-base gap-4 md:gap-5 lg:gap-6 group\/turn-messages focus-visible:outline-hidden\" tabindex=\"-1\"><div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"relative flex-col gap-1 md:gap-3\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"e47ba310-106b-43e2-a8dc-af54be97d188\" data-message-model-slug=\"gpt-4o\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words dark\"><p data-start=\"425\" data-end=\"565\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"425\" data-end=\"433\">Conseil :<\/strong> Si l'\u00e9quipement a d\u00e9j\u00e0 des interventions ouvertes (non cl\u00f4tur\u00e9es), un message vous en informera et listera les num\u00e9ros d'intervention existants.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"454\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/image-58-1024x454.png\" alt=\"\" class=\"wp-image-8632\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/image-58-1024x454.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/image-58-300x133.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/image-58-768x341.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/image-58-1536x682.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/image-58-18x8.png 18w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/image-58.png 1913w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>En tant que responsable de restaurant, vous devrez g\u00e9n\u00e9rer un enregistrement d'intervention pour documenter et g\u00e9rer efficacement la maintenance et les r\u00e9parations. Ce guide vous accompagne tout au long du processus.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132089],"tags":[],"class_list":["post-10862","post","type-post","status-publish","format-standard","hentry","category-interventions-1"],"acf":{"article_type":"default","post_id":"KA-01663","post_url_text":"Dashboard > Equipment items > Interventions > Create","post_url":"\/#\/maintenance-interventions","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/10862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=10862"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/10862\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=10862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=10862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=10862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}