{"id":10904,"date":"2025-08-12T17:42:04","date_gmt":"2025-08-12T15:42:04","guid":{"rendered":"https:\/\/help.mapal-os.com\/gerer-les-reclamations-apres-la-validation-de-la-reception\/"},"modified":"2026-08-17T10:50:44","modified_gmt":"2026-08-17T08:50:44","slug":"garer-les-raclamations-apra-s-la-validation-de-la-raception","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/easilys-fr\/commandes-fournisseurs\/reclamations\/garer-les-raclamations-apra-s-la-validation-de-la-raception\/","title":{"rendered":"G\u00e9rer les r\u00e9clamations apr\u00e8s la validation de la r\u00e9ception"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Point de d\u00e9part :<\/strong> Menu Easilys<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Une r\u00e9clamation est toujours g\u00e9n\u00e9r\u00e9e \u00e0 partir d\u2019une r\u00e9ception.<\/strong> Elle peut \u00eatre li\u00e9e \u00e0 une demande d\u2019avoir cr\u00e9\u00e9e manuellement ou automatiquement par Easilys lorsqu\u2019une diff\u00e9rence est d\u00e9tect\u00e9e entre la commande et la livraison, ou entre la livraison et la r\u00e9ception.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Elle peut \u00e9galement \u00eatre cr\u00e9\u00e9e manuellement sans \u00eatre li\u00e9e \u00e0 une demande d\u2019avoir. Cela permet de conserver une trace d\u2019une non-conformit\u00e9 constat\u00e9e lors de la livraison.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lorsque vous validez la r\u00e9ception<\/strong> contenant des r\u00e9clamations, vous pouvez <strong>retrouver ces r\u00e9clamations dans un \u00e9cran d\u00e9di\u00e9 \u00e0 leur suivi<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Comme indiqu\u00e9 ci-dessous, vous pouvez les consulter, les imprimer et\/ou les envoyer par e-mail selon votre organisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois la r\u00e9clamation trait\u00e9e, vous pouvez modifier son statut en <strong>\u00ab Termin\u00e9e \u00bb<\/strong> afin d\u2019assurer un suivi efficace.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez les onglets <strong>Commandes fournisseurs > R\u00e9clamations<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vous retrouverez toutes les r\u00e9clamations g\u00e9n\u00e9r\u00e9es. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filtrez par statut et\/ou par fournisseur afin de retrouver plus facilement la r\u00e9clamation recherch\u00e9e.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"530\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-357.png\" alt=\"\" class=\"wp-image-10098\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-357.png 620w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-357-300x256.png 300w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>S\u00e9lectionnez la r\u00e9clamation<\/strong> que vous souhaitez consulter en d\u00e9tail et\/ou envoyer au fournisseur, si celle-ci n\u2019a pas \u00e9t\u00e9 envoy\u00e9e automatiquement lors de la validation de la r\u00e9ception.<\/li>\n\n\n\n<li>Les d\u00e9tails de la r\u00e9clamation s\u2019afficheront \u00e0 l\u2019\u00e9cran.<\/li>\n\n\n\n<li><strong>Remarque :<\/strong> L\u2019envoi automatique des r\u00e9clamations peut \u00eatre configur\u00e9 dans la fiche fournisseur. Pour plus d\u2019informations, consultez l\u2019article <a href=\"https:\/\/help.mapal-os.com\/fr\/easilys-fr\/produits-1\/fournisseurs-2\/craer-une-nouvelle-fiche-fournisseur\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cr\u00e9er une nouvelle fiche fournisseur<\/a><\/li>\n\n\n\n<li><strong>Ajoutez<\/strong>, si n\u00e9cessaire, des <strong>commentaires de suivi<\/strong>. <\/li>\n\n\n\n<li><strong>T\u00e9l\u00e9chargez ou imprimez<\/strong> la r\u00e9clamation, si n\u00e9cessaire, en s\u00e9lectionnant <strong>Rapports<\/strong>. <\/li>\n\n\n\n<li><strong>Envoyez la r\u00e9clamation<\/strong>, si n\u00e9cessaire, en choisissant le <strong>mode d\u2019envoi<\/strong> si plusieurs options sont disponibles.<\/li>\n\n\n\n<li>Une fois envoy\u00e9e, la r\u00e9clamation passe au statut <strong>\u00ab Envoy\u00e9e \u00bb<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-358-1024x487.png\" alt=\"\" class=\"wp-image-10099\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-358-1024x487.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-358-300x143.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-358-768x365.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-358.png 1091w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pour assurer le suivi<\/strong>, vous pouvez s\u00e9lectionner <strong>\u00ab Terminer \u00bb<\/strong> en bas \u00e0 droite de la fiche de r\u00e9clamation lorsque celle-ci a \u00e9t\u00e9 trait\u00e9e par le fournisseur. La r\u00e9clamation passe alors au statut <strong>\u00ab Termin\u00e9e \u00bb<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"494\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-359-1024x494.png\" alt=\"\" class=\"wp-image-10100\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-359-1024x494.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-359-300x145.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-359-768x370.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-359.png 1085w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Si la r\u00e9clamation est li\u00e9e \u00e0 une demande d\u2019avoir, s\u00e9lectionnez le fil d\u2019Ariane, puis la fiche de demande d\u2019avoir<\/strong> afin d\u2019acc\u00e9der automatiquement \u00e0 l\u2019\u00e9cran <strong>\u00ab Demandes d\u2019avoir \u00bb<\/strong>, directement sur la fiche de la demande d\u2019avoir \u00e0 traiter.<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"491\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-360-1024x491.png\" alt=\"\" class=\"wp-image-10102\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-360-1024x491.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-360-300x144.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-360-768x368.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-360.png 1086w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"494\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-361-1024x494.png\" alt=\"\" class=\"wp-image-10103\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-361-1024x494.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-361-300x145.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-361-768x371.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-361.png 1081w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>En tant que responsable de restaurant, vous souhaitez suivre et g\u00e9rer les r\u00e9clamations cr\u00e9\u00e9es en signalant des non-conformit\u00e9s lors des r\u00e9ceptions, afin de vous assurer qu'elles sont prises en compte par vos fournisseurs et\/ou votre service achats. Ce guide vous accompagnera dans ce processus.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132151],"tags":[],"class_list":["post-10904","post","type-post","status-publish","format-standard","hentry","category-reclamations"],"acf":{"article_type":"default","post_id":"KA-01712","post_url_text":"Accueil > Commandes fournisseurs > R\u00e9clamations","post_url":"\/#\/claims","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/10904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=10904"}],"version-history":[{"count":3,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/10904\/revisions"}],"predecessor-version":[{"id":23761,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/10904\/revisions\/23761"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=10904"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=10904"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=10904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}