{"id":11019,"date":"2025-08-12T17:41:51","date_gmt":"2025-08-12T15:41:51","guid":{"rendered":"https:\/\/help.mapal-os.com\/fonctionnement-du-workflow-de-validation-des-reclamations-avec-ou-sans-demande-davoir-liee-par-un-responsable\/"},"modified":"2026-03-16T14:46:22","modified_gmt":"2026-03-16T13:46:22","slug":"fonctionnement-du-workflow-de-validation-des-raclamations-avec-ou-sans-demande-d-avoir-liae-par-un-responsable","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/easilys-fr\/commandes-fournisseurs\/reclamations\/fonctionnement-du-workflow-de-validation-des-raclamations-avec-ou-sans-demande-d-avoir-liae-par-un-responsable\/","title":{"rendered":"Valider les r\u00e9clamations (avec ou sans demande d\u2019avoir associ\u00e9e)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">DU POINT DE VUE DE LA PERSONNE QUI SOUMET POUR VALIDATION<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remarque&nbsp;:&nbsp;<\/strong>La validation des r\u00e9clamations peut se limiter \u00e0 certains fournisseurs, certains sites, certains crit\u00e8res de non-conformit\u00e9. Consultez l\u2019article sur&nbsp;<a href=\"https:\/\/oasys.easilys.com\/help-public?id=1293\">l<\/a>'<a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/fr-FR\/knowledgebase\/article\/KA-01717\">activation de la fonctionnalit\u00e9 de validation.<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cr\u00e9ez la r\u00e9clamation, avec ou sans&nbsp;la demande d\u2019avoir, dans le bon de r\u00e9ception. Pour en savoir plus, consultez l\u2019article&nbsp;<a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/fr-FR\/knowledgebase\/article\/KA-01359\">Enregistrer une r\u00e9clamation et\/ou demande d'avoir li\u00e9e \u00e0 une r\u00e9ception<\/a>.<\/li>\n\n\n\n<li>Une fois le bon de r\u00e9ception compl\u00e9t\u00e9, s'il contient au moins une non-conformit\u00e9 pour laquelle la cr\u00e9ation d'une r\u00e9clamation est soumise au workflow de validation, alors le bouton&nbsp;<strong>Soumettre<\/strong>&nbsp;s'affichera \u00e0 la place du bouton&nbsp;<strong>Valider<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"753\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-362.png\" alt=\"\" class=\"wp-image-10105\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-362.png 787w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-362-300x287.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-362-768x735.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">La&nbsp;<strong>fen\u00eatre \"Envoyer pour validation\"<\/strong>&nbsp;s\u2019affiche.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Indiquez le<strong>&nbsp;num\u00e9ro&nbsp;de bon de livraison<\/strong>.<\/li>\n\n\n\n<li>V\u00e9rifiez et modifiez, si besoin, la&nbsp;<strong>date de r\u00e9ception<\/strong>.<\/li>\n\n\n\n<li>S\u00e9lectionnez&nbsp;<strong>Envoyer<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"976\" height=\"570\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-363.png\" alt=\"\" class=\"wp-image-10106\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-363.png 976w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-363-300x175.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-363-768x449.png 768w\" sizes=\"auto, (max-width: 976px) 100vw, 976px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une r\u00e9clamation est cr\u00e9\u00e9e&nbsp;<strong>en&nbsp;statut \"En attente\"<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remarque&nbsp;:<\/strong>&nbsp;S\u2019il y a une demande d\u2019avoir, la demande d\u2019avoir ne sera cr\u00e9\u00e9e que lorsque la r\u00e9clamation donnant lieu \u00e0 cette demande d\u2019avoir sera valid\u00e9e par le responsable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">DU POINT DE VUE DU MANAGER DE VALIDATION<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remarque&nbsp;:<\/strong>&nbsp;Si la notification par email est activ\u00e9e dans le param\u00e9trage du workflow de validation, alors un email sera envoy\u00e9 \u00e0 l'adresse ou aux adresses indiqu\u00e9es, d\u00e8s qu'une validation est n\u00e9cessaire. Consultez l\u2019article sur&nbsp;<a href=\"https:\/\/oasys.easilys.com\/help-public?id=1293\">l<\/a>'<a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/fr-FR\/knowledgebase\/article\/KA-01717\">activation de la fonctionnalit\u00e9 de validation.<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez les onglets&nbsp;<strong>Commandes fournisseurs &gt; R\u00e9clamations<\/strong>.<\/li>\n\n\n\n<li>Utilisez le&nbsp;<strong>filtre \"Statuts\"&nbsp;<\/strong>et s\u00e9lectionnez le&nbsp;statut \"En attente\". Seules les r\u00e9clamations en&nbsp;<strong>statut \"En attente\"&nbsp;<\/strong>apparaissent dans la liste.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"722\" height=\"531\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-364.png\" alt=\"\" class=\"wp-image-10107\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-364.png 722w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-364-300x221.png 300w\" sizes=\"auto, (max-width: 722px) 100vw, 722px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez une r\u00e9clamation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous devez r\u00e9aliser des modifications, modifiez les chiffres contenus dans les cases Command\u00e9 Livr\u00e9, Re\u00e7u et Demande d\u2019avoir.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"785\" height=\"365\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-365.png\" alt=\"\" class=\"wp-image-10109\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-365.png 785w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-365-300x139.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-365-768x357.png 768w\" sizes=\"auto, (max-width: 785px) 100vw, 785px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remarque&nbsp;:&nbsp;<\/strong>Il est possible d\u2019\u00e9changer entre l\u2019utilisateur qui soumet une validation et le responsable gr\u00e2ce \u00e0 l\u2019espace \"Suivi\".<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous pouvez s\u00e9lectionner la ligne pour afficher les d\u00e9tails de la r\u00e9clamation et ajouter ou modifier un commentaire.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"217\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-366.png\" alt=\"\" class=\"wp-image-10110\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-366.png 781w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-366-300x83.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-366-768x213.png 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez&nbsp;<strong>Accepter<\/strong>&nbsp;pour valider la r\u00e9clamation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si une demande d\u2019avoir est li\u00e9e, alors le bon de demande d\u2019avoir est cr\u00e9\u00e9.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez&nbsp;<strong>Refuser<\/strong>&nbsp;pour refuser la r\u00e9clamation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque vous s\u00e9lectionnez&nbsp;<strong>Refuser<\/strong>, la r\u00e9ception s\u2019ouvre \u00e0 nouveau. L\u2019utilisateur qui a envoy\u00e9 la demande de validation devra refaire son bon de r\u00e9ception et redemander une validation de r\u00e9clamation si besoin.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"779\" height=\"697\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-367.png\" alt=\"\" class=\"wp-image-10111\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-367.png 779w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-367-300x268.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-367-768x687.png 768w\" sizes=\"auto, (max-width: 779px) 100vw, 779px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pour refuser la r\u00e9clamation sans demander \u00e0 l\u2019utilisateur de refaire son bon de r\u00e9ception, vous pouvez supprimer la ligne de r\u00e9clamation que vous consid\u00e9rez comme refusable en s\u00e9lectionnant&nbsp;<strong>la croix rouge<\/strong>.<\/li>\n\n\n\n<li>S\u00e9lectionnez ensuite&nbsp;<strong>Accepter<\/strong>. La r\u00e9clamation sera valid\u00e9e, mais vide ou partiellement.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"775\" height=\"560\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-368.png\" alt=\"\" class=\"wp-image-10112\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-368.png 775w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-368-300x217.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/08\/image-368-768x555.png 768w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>En tant que responsable de restaurant, vous souhaitez valider les r\u00e9clamations (avec ou sans demande d'avoir associ\u00e9e) avant qu'elles ne soient envoy\u00e9es aux fournisseurs. Ce guide vous accompagne dans ce processus.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"categories":[132151],"tags":[],"class_list":["post-11019","post","type-post","status-publish","format-standard","hentry","category-reclamations"],"acf":{"article_type":"default","post_id":"KA-01716","post_url_text":"Accueil > Commandes fournisseurs > R\u00e9ceptions > [R\u00e9ception] > Produit fournisseur > Valider","post_url":"\/#\/receipts","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/11019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=11019"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/11019\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=11019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=11019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=11019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}