{"id":11661,"date":"2025-01-16T14:14:17","date_gmt":"2025-01-16T13:14:17","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=11661"},"modified":"2026-01-26T11:56:31","modified_gmt":"2026-01-26T10:56:31","slug":"prasentation-de-reputation","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/reputation-fr\/commencer-10\/prasentation-de-reputation\/","title":{"rendered":"Pr\u00e9sentation de Reputation"},"content":{"rendered":"<div data-wrapper=\"true\"><img loading=\"lazy\" decoding=\"async\" class=\"image-no-shadow aligncenter\" style=\"width: 706px; height: 501px;\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01872\/img0.jpg\" alt=\"\" width=\"706\" height=\"501\" align=\"none\" data-msdynid=\"___bfa63980-c245-ef11-a316-6045bd920593___\" data-msdyntype=\"data:image\/png;base64\"><\/p>\n<h2>Caract\u00e9ristiques principales<\/h2>\n<ul>\n<li><strong>Pilotage de la r\u00e9putation en ligne :<\/strong> Pilotage des r\u00e9visions rapide et efficace pour les entreprises multi-sites.<\/li>\n<li><strong>Analyse inter-\u00e9tablissements :<\/strong> S'int\u00e8gre avec d'autres applications Mapal pour des informations compl\u00e8tes.<\/li>\n<li><strong>Suivi de l'exp\u00e9rience client :<\/strong> Surveillez la satisfaction des clients sur tous les sites.<\/li>\n<li><strong>D\u00e9l\u00e9gation et monitoring :<\/strong> Cr\u00e9ez des hi\u00e9rarchies d'utilisateurs et d\u00e9l\u00e9guez les r\u00e9ponses aux r\u00e9visions.<\/li>\n<li><strong>Avis clients :<\/strong> Collectez des avis depuis les principales plateformes sociales pour obtenir des informations pr\u00e9cieuses.<\/li>\n<li><strong>Informations sur le partage social :<\/strong> Identifiez les plats populaires et collectez des donn\u00e9es d\u00e9mographiques sur les consommateurs.<\/li>\n<li><strong>Reconnaissance d'am\u00e9lioration :<\/strong> Identifiez et traitez rapidement les probl\u00e8mes de qualit\u00e9 de service ou de nourriture.<\/li>\n<li><strong>R\u00e9ponse adapt\u00e9e aux mobiles :<\/strong> G\u00e9rez les r\u00e9visions et r\u00e9solvez les probl\u00e8mes rapidement.<\/li>\n<li><strong>Traduction automatique :<\/strong> Connectez-vous avec des clients du monde entier gr\u00e2ce \u00e0 la traduction automatique des r\u00e9visions.<\/li>\n<\/ul>\n<h2>Avantages<\/h2>\n<ul>\n<li><strong>Satisfaction client am\u00e9lior\u00e9e :<\/strong> Am\u00e9liorez le service en fonction des retours clients.<\/li>\n<li><strong>Meilleur pilotage de la marque :<\/strong> Maintenez une r\u00e9putation en ligne positive.<\/li>\n<li><strong>Op\u00e9rations efficaces :<\/strong> Traitez et r\u00e9solvez rapidement les probl\u00e8mes des clients.<\/li>\n<\/ul>\n<h2>Prochaines \u00e9tapes<\/h2>\n<p>Reputation by Mapal OS est un outil essentiel pour les entreprises de l'h\u00f4tellerie-restauration qui souhaitent g\u00e9rer efficacement leur r\u00e9putation en ligne. Ses fonctionnalit\u00e9s compl\u00e8tes garantissent une meilleure satisfaction des clients et une meilleure gestion de la marque. Pour en savoir plus, <a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/en-US\/knowledgebase\/category\/?id=CAT-01158\">consultez notre cat\u00e9gorie Commencer<\/a>, ou s\u00e9lectionnez parmi les articles ci-dessous.<\/p>\n<ul>\n<li style=\"list-style-position: inside;\"><a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/en-us\/knowledgebase\/article\/KA-01474\">Acc\u00e9der \u00e0 Reputation<\/a><\/li>\n<li style=\"list-style-position: inside;\"><a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/en-us\/knowledgebase\/article\/KA-01515\">Create and manage Reputation reports (FR)<\/a><\/li>\n<li style=\"list-style-position: inside;\"><a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/en-us\/knowledgebase\/article\/KA-01517\">Connect to Google My Business (FR)<\/a><\/li>\n<li style=\"list-style-position: inside;\"><a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/en-us\/knowledgebase\/article\/KA-01493\">Connect to UberEats (FR)<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Reputation by Mapal OS est une solution de pilotage de r\u00e9putation en ligne tout-en-un con\u00e7ue pour le secteur de l'h\u00f4tellerie-restauration. Elle utilise la technologie IA pour recueillir les avis des convives et fournit des informations pour am\u00e9liorer l'exp\u00e9rience client.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132213],"tags":[],"class_list":["post-11661","post","type-post","status-publish","format-standard","hentry","category-commencer-10"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":null,"import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/11661","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=11661"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/11661\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=11661"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=11661"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=11661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}