{"id":11797,"date":"2025-01-16T14:14:29","date_gmt":"2025-01-16T13:14:29","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=11797"},"modified":"2026-01-26T11:57:33","modified_gmt":"2026-01-26T10:57:33","slug":"craer-une-enquaate-de-satisfaction-client","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/engagement-fr\/revision\/enquetes-clients\/craer-une-enquaate-de-satisfaction-client\/","title":{"rendered":"Cr\u00e9er une enqu\u00eate de satisfaction client"},"content":{"rendered":"\n\n<p><strong>Point de d\u00e9part : <\/strong>Le tableau de bord Engagement.<\/p>\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Acc\u00e9dez \u00e0 <strong>R\u00e9vision &gt; Enqu\u00eate clients<\/strong>.<\/li>\n\n\n\n\n\n\n<li>S\u00e9lectionnez <strong>Create Survey<\/strong>.<\/li>\n<\/ul>\n\n\n\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1555\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-scaled.png\" alt=\"\" class=\"wp-image-8446\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-scaled.png 2560w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-300x182.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-1024x622.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-768x467.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-1536x933.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-2048x1244.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-18x12.png 18w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n\n\n\n<p>La page Cr\u00e9er une enqu\u00eate s'affiche. Vous devez compl\u00e9ter 4 \u00e9tapes :<\/p>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 1<\/h2>\n\n\n\n\n\n\n<p>La premi\u00e8re \u00e9tape regroupe tous les param\u00e8tres g\u00e9n\u00e9raux.<\/p>\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Ajoutez les ressources auxquelles l'enqu\u00eate sera appliqu\u00e9e<\/strong>, il peut s'agir de branches, de sections, etc.<\/li>\n\n\n\n\n\n\n<li>Attribuez un <strong>nom d'enqu\u00eate<\/strong>.<\/li>\n\n\n\n\n\n\n<li>D\u00e9finissez une <strong>Date de d\u00e9but et de fin <\/strong>pour l'enqu\u00eate.<\/li>\n\n\n\n\n\n\n<li>S\u00e9lectionnez <strong>Suivant<\/strong>.<\/li>\n<\/ul>\n\n\n\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2495\" height=\"1407\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-2-2.png\" alt=\"\" class=\"wp-image-8452\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-2-2.png 2495w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-2-2-300x169.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-2-2-1024x577.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-2-2-768x433.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-2-2-1536x866.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-2-2-2048x1155.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-2-2-18x10.png 18w\" sizes=\"auto, (max-width: 2495px) 100vw, 2495px\" \/><\/figure>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 2<\/h2>\n\n\n\n\n\n\n<p>Dans cette section, vous pouvez configurer les blocs et les sections de l'enqu\u00eate.<\/p>\n\n\n\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2495\" height=\"1407\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-3-2.png\" alt=\"\" class=\"wp-image-8453\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-3-2.png 2495w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-3-2-300x169.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-3-2-1024x577.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-3-2-768x433.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-3-2-1536x866.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-3-2-2048x1155.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-3-2-18x10.png 18w\" sizes=\"auto, (max-width: 2495px) 100vw, 2495px\" \/><\/figure>\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Ajoutez un <strong>Titre <\/strong>et une <strong>Description<\/strong> \u00e0 votre bloc.<\/li>\n\n\n\n\n\n\n<li>S\u00e9lectionnez <strong>+ Ajouter une question<\/strong> pour commencer \u00e0 cr\u00e9er les questions sous ce bloc.<\/li>\n\n\n\n\n\n\n<li>Pour les questions, vous devrez d\u00e9finir :\n\n<ul class=\"wp-block-list\">\n\n<li>Titre<\/li>\n\n\n\n\n\n\n<li>Description<\/li>\n\n\n\n\n\n\n<li>Type de question<\/li>\n\n\n\n\n\n\n<li>Est-ce obligatoire ?<\/li>\n\n\n\n\n\n\n<li>Image (facultatif)<\/li>\n<\/ul>\n<\/li>\n\n\n\n\n\n\n<li>Une fois que vous avez termin\u00e9 de configurer la question, vous pouvez s\u00e9lectionner <strong>+ Ajouter une question<\/strong> pour cr\u00e9er d'autres questions dans ce bloc, ou <strong>+ Ajouter un bloc <\/strong>pour cr\u00e9er un nouveau bloc avec diff\u00e9rentes questions.<\/li>\n<\/ul>\n\n\n\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1617\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-4-scaled.png\" alt=\"\" class=\"wp-image-8449\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-4-scaled.png 2560w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-4-300x189.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-4-1024x647.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-4-768x485.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-4-1536x970.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-4-2048x1293.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-4-18x12.png 18w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n\n\n\n<p><strong>Remarques : <\/strong>Vous pouvez utiliser les boutons <strong>Supprimer le bloc<\/strong> et <strong>Supprimer la question<\/strong> pour retirer des \u00e9l\u00e9ments.<\/p>\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Lorsque la configuration des questions et des blocs est termin\u00e9e, s\u00e9lectionnez <strong>Next<\/strong>.<\/li>\n<\/ul>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 3<\/h2>\n\n\n\n\n\n\n<p>Dans cette section, vous pouvez <strong>pr\u00e9visualiser<\/strong> votre enqu\u00eate et v\u00e9rifier son fonctionnement.<\/p>\n\n\n\n\n\n\n<p>Si les questions et le bloc sont configur\u00e9s correctement, vous pouvez appuyer sur <strong>Suivant<\/strong> ; si vous souhaitez apporter des modifications, s\u00e9lectionnez <strong>Pr\u00e9c\u00e9dent<\/strong>.<\/p>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 4<\/h2>\n\n\n\n\n\n\n<p>L'\u00e9tape 4 consiste en l'activation de l'enqu\u00eate. Aucune action n'est n\u00e9cessaire. Vous serez automatiquement redirig\u00e9 vers la grille Enqu\u00eates, o\u00f9 vous pourrez voir votre nouvelle enqu\u00eate.<\/p>\n\n\n\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1555\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-scaled.png\" alt=\"\" class=\"wp-image-8446\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-scaled.png 2560w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-300x182.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-1024x622.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-768x467.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-1536x933.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-2048x1244.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/customer-review-1-18x12.png 18w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">Images personnalis\u00e9es d'\u00e9valuation de satisfaction<\/h2>\n\n\n\n\n\n\n<p>Les administrateurs de niveau 0 peuvent configurer des images d'\u00e9valuation de satisfaction personnalis\u00e9es qui remplacent les ic\u00f4nes emoji par d\u00e9faut lors de la cr\u00e9ation de <strong>questions d'\u00e9valuation de satisfaction<\/strong> dans les sondages push.<\/p>\n\n\n\n\n\n\n<p>Pour d\u00e9finir des images personnalis\u00e9es :<\/p>\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Acc\u00e9dez \u00e0 <strong>Param\u00e8tres &gt; Images de notation de satisfaction personnalis\u00e9es<\/strong>.<\/li>\n\n\n\n\n\n\n<li>T\u00e9l\u00e9chargez les images que vous souhaitez utiliser.<\/li>\n<\/ul>\n\n\n\n\n\n\n<p><strong>Remarques : <\/strong>Chaque image ne doit pas d\u00e9passer <strong>10 Mo<\/strong>. Les images sont automatiquement recadr\u00e9es \u00e0 <strong>90 px de largeur<\/strong>.<\/p>\n\n\n\n\n\n\n<p>Une fois t\u00e9l\u00e9charg\u00e9es, ces images s'appliqueront automatiquement \u00e0 toutes les questions d'\u00e9valuation de satisfaction dans les enqu\u00eates.<\/p>\n\n\n\n\n\n\n<p><strong>Conseil :<\/strong> Utilisez des ic\u00f4nes de marque coh\u00e9rentes (par exemple, \u00e9toiles, visages, graphiques de l'entreprise) pour une exp\u00e9rience client professionnelle et reconnaissable.<\/p>\n\n\n\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"586\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-09-30-a-las-7.31.22-p.m-1024x586.png\" alt=\"\" class=\"wp-image-9853\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-09-30-a-las-7.31.22-p.m-1024x586.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-09-30-a-las-7.31.22-p.m-300x172.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-09-30-a-las-7.31.22-p.m-768x440.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-09-30-a-las-7.31.22-p.m-1536x880.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-09-30-a-las-7.31.22-p.m-2048x1173.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-09-30-a-las-7.31.22-p.m-scaled.png 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Engagement permet aux responsables d'\u00e9tablissement de cr\u00e9er une enqu\u00eate de r\u00e9vision client afin de recueillir des retours pr\u00e9cieux pour am\u00e9liorer la performance des employ\u00e9s et la satisfaction des clients.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132303],"tags":[],"class_list":["post-11797","post","type-post","status-publish","format-standard","hentry","category-enquetes-clients"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/11797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=11797"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/11797\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=11797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=11797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=11797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}