{"id":12200,"date":"2025-01-16T14:14:21","date_gmt":"2025-01-16T13:14:21","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=12200"},"modified":"2026-01-26T11:56:45","modified_gmt":"2026-01-26T10:56:45","slug":"garer-les-enquaates-dans-reputation","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/reputation-fr\/configuration-6\/sur-site\/garer-les-enquaates-dans-reputation\/","title":{"rendered":"G\u00e9rer les enqu\u00eates dans Reputation"},"content":{"rendered":"<div data-wrapper=\"true\">\n<div>\n<p><strong>Point de d\u00e9part : <\/strong>Le tableau de bord Reputation.  <\/p>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559682':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"1\" role=\"listitem\">\n<p>S\u00e9lectionnez<strong> Configuration &gt; Sur site<\/strong> dans le menu principal.   <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"2\" role=\"listitem\">\n<p>S\u00e9lectionnez <strong>Enqu\u00eates<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p>\u00a0<img decoding=\"async\" data-msdynid=\"___8f0d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img0.jpg\"><\/p>\n<\/div>\n<div>\n<h2>Cr\u00e9er une enqu\u00eate <\/h2>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"4\" role=\"listitem\">\n<p>S\u00e9lectionnez <strong>+ Nouveau<\/strong> pour cr\u00e9er une enqu\u00eate.   <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"5\" role=\"listitem\">\n<p>Utilisez le champ<strong> Titre de l'enqu\u00eate<\/strong> pour attribuer un nom \u00e0 votre enqu\u00eate et s\u00e9lectionnez <strong>Accepter<\/strong> pour continuer.  <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" data-msdynid=\"___910d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" height=\"494\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img1.jpg\" style=\"width: 503px; height: 494px\" width=\"503\">\u00a0<\/p>\n<\/div>\n<div>\n<h3>Ajoutez des \u00e9tapes <\/h3>\n<\/div>\n<div>\n<p>Reputation permet aux utilisateurs de cr\u00e9er des enqu\u00eates adapt\u00e9es pour recueillir des retours sp\u00e9cifiques de la part des clients. Les enqu\u00eates peuvent \u00eatre personnalis\u00e9es avec diff\u00e9rents types de questions et formats pour r\u00e9pondre \u00e0 divers besoins m\u00e9tier, tels que \u00c9valuation, NPS, Option simple, Image ou Message personnalis\u00e9. <\/p>\n<\/div>\n<div>\n<p>Pour ajouter des \u00e9tapes \u00e0 votre enqu\u00eate :  <\/p>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"10\" role=\"listitem\">\n<p>S\u00e9lectionnez l'onglet <strong>Logic<\/strong> en haut de l'\u00e9cran d'enqu\u00eate.  <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"10\" role=\"listitem\">\n<p>S\u00e9lectionnez <strong>+ Ajouter \u00e0 partir d'un mod\u00e8le<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img decoding=\"async\" data-msdynid=\"___930d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img2.jpg\">\u00a0<\/p>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"10\" role=\"listitem\">\n<p> Dans la barre lat\u00e9rale, s\u00e9lectionnez<strong> l'\u00e9tape <\/strong>que vous souhaitez ajouter. Vous pouvez utiliser le <strong>Filtre<\/strong> ou la barre de<strong> Recherche <\/strong>pour trouver facilement l'\u00e9tape que vous recherchez. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" data-msdynid=\"___950d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" height=\"684\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img3.jpg\" style=\"width: 477px; height: 684px\" width=\"477\">\u00a0<\/p>\n<\/div>\n<div>\n<p><strong>Remarques : <\/strong>Les \u00e9tapes doivent \u00eatre configur\u00e9es avant de cr\u00e9er l'enqu\u00eate. Lors de la cr\u00e9ation de l'enqu\u00eate, vous ne pouvez s\u00e9lectionner que des \u00e9tapes existantes.  <\/p>\n<\/div>\n<div>\n<p>Pour en savoir plus sur la configuration des \u00e9tapes, consultez <strong><a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/en-us\/knowledgebase\/article\/KA-01907\">G\u00e9rer les \u00e9tapes dans Reputation<\/a><\/strong>. <\/p>\n<\/div>\n<div>\n<h3>Configurez la logique <\/h3>\n<\/div>\n<div>\n<p>Les fonctionnalit\u00e9s de logique avanc\u00e9e dans Reputation permettent un branchement conditionnel au sein des enqu\u00eates. Cela signifie que les utilisateurs peuvent concevoir des enqu\u00eates qui s'adaptent en fonction des r\u00e9ponses pr\u00e9c\u00e9dentes, garantissant ainsi des r\u00e9ponses plus pertinentes et pr\u00e9cises.  <\/p>\n<\/div>\n<div>\n<p>Pour configurer la logique : <\/p>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"11\" role=\"listitem\">\n<p>S\u00e9lectionnez <strong>l'\u00e9tape<\/strong> que vous venez de cr\u00e9er. Une barre lat\u00e9rale appara\u00eetra.  <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"11\" role=\"listitem\">\n<p>Dans Logic, vous pouvez <strong>configurer des r\u00e8gles simples ou combin\u00e9es<\/strong> pour chaque \u00e9tape.  <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" data-msdynid=\"___970d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" height=\"677\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img4.jpg\" style=\"width: 458px; height: 677px\" width=\"458\">\u00a0<\/p>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"12\" role=\"listitem\">\n<p>Dans D\u00e9tails de l'\u00e9tape, vous pouvez <strong>ajouter une pond\u00e9ration <\/strong>\u00e0 l'\u00e9tape et <strong>voir un aper\u00e7u<\/strong>.  <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" data-msdynid=\"___990d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" height=\"671\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img5.jpg\" style=\"width: 453px; height: 671px\" width=\"453\">\u00a0<\/p>\n<\/div>\n<div>\n<p><strong>Remarques : <\/strong>Le poids est ind\u00e9pendant par enqu\u00eate (valeur num\u00e9rique entre 1 et l'infini). Le poids par d\u00e9faut est 1 et n'autorise pas les valeurs n\u00e9gatives. Cette valeur de poids affecte la valeur finale de l'\u00e9tape dans l'enqu\u00eate.  <\/p>\n<\/div>\n<div>\n<h3>D\u00e9finir un design <\/h3>\n<\/div>\n<div>\n<p>L'interface de conception fournit des outils pour cr\u00e9er des enqu\u00eates visuellement attrayantes et conviviales. Les utilisateurs peuvent int\u00e9grer des \u00e9l\u00e9ments de marque et ajuster les mises en page pour r\u00e9pondre aux exigences de leur entreprise. <\/p>\n<\/div>\n<div>\n<p>Pour ajuster la conception d'une enqu\u00eate : <\/p>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"13\" role=\"listitem\">\n<p>S\u00e9lectionnez l'onglet<strong> Design<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img decoding=\"async\" data-msdynid=\"___9b0d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img6.jpg\">\u00a0<\/p>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"14\" role=\"listitem\">\n<p>S\u00e9lectionnez une <strong>Palette de couleurs<\/strong>. Vous pouvez choisir parmi les palettes existantes ou en cr\u00e9er une personnalis\u00e9e.   <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img decoding=\"async\" data-msdynid=\"___9d0d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img7.jpg\">\u00a0<\/p>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"15\" role=\"listitem\">\n<p>Vous pouvez t\u00e9l\u00e9charger un <strong>logo<\/strong> pour votre enqu\u00eate. Les fichiers pris en charge sont .JPG et .PNG, jusqu'\u00e0 5 Mo. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img decoding=\"async\" data-msdynid=\"___9f0d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img8.jpg\">\u00a0\u00a0<\/p>\n<\/div>\n<div>\n<ul role=\"list\">\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559683':0,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'hybridMultilevel'}\" data-listid=\"16\" role=\"listitem\">\n<p>S\u00e9lectionnez un <strong>arri\u00e8re-plan<\/strong> pour votre enqu\u00eate. Vous disposez de plusieurs options sur la plateforme, et vous pouvez choisir d'afficher l'arri\u00e8re-plan en plein \u00e9cran ou sur un seul c\u00f4t\u00e9.  <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img decoding=\"async\" data-msdynid=\"___a10d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img9.jpg\">\u00a0<\/p>\n<\/div>\n<div>\n<h2>Consulter les r\u00e9ponses (afficher les r\u00e9sultats d'enqu\u00eate)<\/h2>\n<\/div>\n<div>\n<p>Une fois l'enqu\u00eate cr\u00e9\u00e9e et publi\u00e9e, vous pouvez suivre les r\u00e9ponses en acc\u00e9dant aux Logs. Cette grille fournit un aper\u00e7u d\u00e9taill\u00e9 et organis\u00e9 de toutes les r\u00e9ponses, vous permettant de suivre et d'\u00e9valuer facilement les retours. Vous pouvez appliquer des Filtres pour afficher les r\u00e9ponses en fonction de crit\u00e8res sp\u00e9cifiques tels que la plage de dates, le type de question, les centres, les scores, et plus encore.  <\/p>\n<\/div>\n<div>\n<p>\u00a0<\/p>\n<\/div>\n<div>\n<p>\u00a0<\/p>\n<\/div>\n<div>\n<p><img decoding=\"async\" data-msdynid=\"___a30d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img10.jpg\">\u00a0<\/p>\n<\/div>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" data-msdynid=\"___a50d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" height=\"729\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img11.jpg\" style=\"width: 446px; height: 729px\" width=\"446\">\u00a0 \u00a0\u00a0<img loading=\"lazy\" decoding=\"async\" data-msdynid=\"___a70d9fe1-c458-ef11-bfe3-000d3a205af2___\" data-msdyntype=\"data:image\/png;base64\" height=\"1034\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01906\/img12.jpg\" style=\"width: 406px; height: 1034px\" width=\"406\">\u00a0<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Reputation permet aux responsables d'\u00e9tablissement de g\u00e9rer les enqu\u00eates afin de s'assurer qu'elles sont \u00e0 jour et pertinentes pour leurs convives.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132470],"tags":[],"class_list":["post-12200","post","type-post","status-publish","format-standard","hentry","category-sur-site"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/12200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=12200"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/12200\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=12200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=12200"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=12200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}