{"id":12309,"date":"2025-01-16T14:13:47","date_gmt":"2025-01-16T13:13:47","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=12309"},"modified":"2026-01-26T11:53:35","modified_gmt":"2026-01-26T10:53:35","slug":"enregistrer-une-raclamation-et-ou-demande-d-avoir-liae-a-une-raception","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/easilys-fr\/commandes-fournisseurs\/receptions\/enregistrer-une-raclamation-et-ou-demande-d-avoir-liae-a-une-raception\/","title":{"rendered":"Enregistrer une r\u00e9clamation et\/ou demande d'avoir li\u00e9e \u00e0\u00a0 une r\u00e9ception"},"content":{"rendered":"<div data-wrapper=\"true\">\n<p><strong>Remarque :<\/strong> les actions effectu\u00e9es sur la plateforme Easilys sont soumises aux autorisations d'acc\u00e8s des utilisateurs. Si vous ne parvenez pas \u00e0 effectuer les actions d\u00e9crites dans les articles, cela peut \u00eatre d\u00fb au fait que vous ne disposez pas des autorisations n\u00e9cessaires activ\u00e9es sur votre profil d'utilisateur. Contactez l'\u00e9quipe Support ou votre administrateur pour obtenir de l'aide. <br \/>\u00a0<\/p>\n<div>\n<h2>Interpr\u00e9tation des situations non conformes <\/h2>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"1\">\n<p>S\u00e9lectionnez les onglets <strong>Commandes fournisseurs &gt; R\u00e9ceptions<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"1\">\n<p>S\u00e9lectionnez une <strong>r\u00e9ception<\/strong> pour afficher ses d\u00e9tails. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p>Le pictogramme \u00ab NC \u00bb \u00e0 gauche de chaque nom de produit sur le bon de livraison permet d'identifier facilement toute r\u00e9clamation ou demande d'avoir concernant un produit fourni. <\/p>\n<\/div>\n<div>\n<p>\u00a0<br \/><img decoding=\"async\" alt=\"A screenshot of a computer&lt;br&gt;&lt;br&gt;Description automatically generated\" data-msdynid=\"___3ab3d947-d118-ef11-9f89-000d3a235c11___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01359\/img0.jpg\">\u00a0<\/p>\n<\/div>\n<div>\n<ul>\n<li style=\"list-style-position: inside\"><strong>Vert NC<\/strong> : Il n'y a aucune r\u00e9clamation ou demande de cr\u00e9dit li\u00e9e au produit du fournisseur. <\/li>\n<li style=\"list-style-position: inside\"><strong>NC jaune<\/strong> : Une r\u00e9clamation est li\u00e9e au produit du fournisseur. <\/li>\n<li style=\"list-style-position: inside\"><strong>NC rouge<\/strong> : Il existe une r\u00e9clamation qui donne lieu \u00e0 une demande d'avoir li\u00e9e au produit du fournisseur. <\/li>\n<\/ul>\n<\/div>\n<div>\n<h2>G\u00e9n\u00e9rer manuellement une r\u00e9clamation et\/ou une demande de cr\u00e9dit pour un produit fournisseur <\/h2>\n<\/div>\n<div>\n<p>Une demande d'avoir est toujours li\u00e9e \u00e0 une r\u00e9clamation. Pour g\u00e9n\u00e9rer une demande d'avoir, une r\u00e9clamation doit d'abord \u00eatre g\u00e9n\u00e9r\u00e9e.<\/p>\n<p>Cependant, il est possible de g\u00e9n\u00e9rer une r\u00e9clamation uniquement pour notifier le fournisseur d'un probl\u00e8me, sans aucune compensation financi\u00e8re. <\/p>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"2\">\n<p>S\u00e9lectionnez les onglets <strong>Commandes fournisseurs &gt; R\u00e9ceptions<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"2\">\n<p>S\u00e9lectionnez une<strong> r\u00e9ception<\/strong> pour afficher ses d\u00e9tails. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"2\">\n<p>Dans un re\u00e7u contenant des produits fournisseur, s\u00e9lectionnez \u00ab <strong>NC<\/strong> \u00bb \u00e0 c\u00f4t\u00e9 du nom du produit concern\u00e9 par la r\u00e9clamation et\/ou l'avoir \u00e0 g\u00e9n\u00e9rer. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img decoding=\"async\" alt=\"A screenshot of a computer&lt;br&gt;&lt;br&gt;Description automatically generated\" data-msdynid=\"___3cb3d947-d118-ef11-9f89-000d3a235c11___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01359\/img1.jpg\">\u00a0<\/p>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"3\">\n<p>Les d\u00e9tails du produit fournisseur sont affich\u00e9s. Il s'ouvre dans l'onglet \u00ab R\u00e9clamations\/Cr\u00e9dit \u00bb.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p>\u00a0<\/p>\n<p><span class=\"SCXW118897672 BCX0\" style='margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0; text-transform: none; widows: 2; word-spacing: 0; white-space: pre-wrap; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline-block'><span class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW118897672 BCX0\" style=\"margin: 0; padding: 0; user-select: text; cursor: move; left: 0; position: relative; display: inline-block; text-indent: 0; top: 2px; width: 624px; height: 303px; transform: rotate(0deg)\"><img decoding=\"async\" alt=\"A screenshot of a computer&lt;br&gt;&lt;br&gt;Description automatically generated\" class=\"WACImage SCXW118897672 BCX0\" data-msdynid=\"___cd716c25-d218-ef11-9f89-000d3a235c11___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01359\/img2.jpg\" style=\"margin: 0; padding: 0; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 303px\"><\/span><\/span><\/p>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"4\">\n<p>Ajoutez un ou plusieurs crit\u00e8res de non-conformit\u00e9 en s\u00e9lectionnant <strong>Ajouter un crit\u00e8re<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><span class=\"SCXW36226202 BCX0\" style='margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0; text-transform: none; widows: 2; word-spacing: 0; white-space: pre-wrap; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline-block'><span class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW36226202 BCX0\" style=\"margin: 0; padding: 0; user-select: text; cursor: move; left: 0; position: relative; display: inline-block; text-indent: 0; top: 2px; width: 624px; height: 431px; transform: rotate(0deg)\"><img decoding=\"async\" alt=\"A screenshot of a computer&lt;br&gt;&lt;br&gt;Description automatically generated\" class=\"WACImage SCXW36226202 BCX0\" data-msdynid=\"___cf716c25-d218-ef11-9f89-000d3a235c11___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01359\/img3.jpg\" style=\"margin: 0; padding: 0; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 431px\"><\/span><\/span><\/p>\n<\/div>\n<div>\n<p>Pour en savoir plus, consultez <strong><a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/fr-FR\/knowledgebase\/article\/KA-01519\" rel=\"noreferrer noopener\" target=\"_blank\">G\u00e9rer les crit\u00e8res de non-conformit\u00e9<\/a><\/strong>. <\/p>\n<\/div>\n<div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"5\">\n<p>Si n\u00e9cessaire, indiquez si vous avez refus\u00e9 les marchandises en cochant la case <strong>Refus<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"5\">\n<p>Si n\u00e9cessaire, indiquez la quantit\u00e9 de marchandise que vous avez retourn\u00e9e au fournisseur dans la case <strong>Qt\u00e9 retourn\u00e9e<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"5\">\n<p>Si n\u00e9cessaire, indiquez si les marchandises ont \u00e9t\u00e9 d\u00e9truites en cochant la case <strong>Destruction<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"5\">\n<p>Si n\u00e9cessaire, ajoutez un commentaire en s\u00e9lectionnant <strong>\u00c9crire <\/strong>sur la ligne \u00ab Commentaire \u00bb pour ajouter des d\u00e9tails sur les raisons de la r\u00e9clamation et\/ou de la demande d'avoir. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p>\u00a0<\/p>\n<p><span class=\"SCXW191143880 BCX0\" style='margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0; text-transform: none; widows: 2; word-spacing: 0; white-space: pre-wrap; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline-block'><span class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW191143880 BCX0\" style=\"margin: 0; padding: 0; user-select: text; cursor: move; left: 0; position: relative; display: inline-block; text-indent: 0; top: 2px; width: 624px; height: 356px; transform: rotate(0deg)\"><img decoding=\"async\" class=\"WACImage SCXW191143880 BCX0\" data-msdynid=\"___d1716c25-d218-ef11-9f89-000d3a235c11___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01359\/img4.jpg\" style=\"margin: 0; padding: 0; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 356px\"><\/span><\/span><\/p>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"6\">\n<p>Si le probl\u00e8me signal\u00e9 par la r\u00e9clamation vous permet de demander un avoir, cochez la case <strong>Demander un avoir<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"6\">\n<p>Saisissez le montant attendu dans le champ <strong>Montant de l'avoir<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"6\">\n<p>S\u00e9lectionnez <strong>Enregistrer maintenant<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<h2>G\u00e9n\u00e9rez une r\u00e9clamation et\/ou une demande d'avoir sur l'\u00e9tat g\u00e9n\u00e9ral de la zone de r\u00e9ception <\/h2>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"7\">\n<p>S\u00e9lectionnez les onglets <strong>Commandes fournisseurs &gt; R\u00e9ceptions<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"7\">\n<p>S\u00e9lectionnez une r\u00e9ception, puis s\u00e9lectionnez l'onglet R\u00e9clamations\/Avoirs. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><span class=\"SCXW68759171 BCX0\" style='margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0; text-transform: none; widows: 2; word-spacing: 0; white-space: pre-wrap; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline-block'><span class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW68759171 BCX0\" style=\"margin: 0; padding: 0; user-select: text; cursor: move; left: 0; position: relative; display: inline-block; text-indent: 0; top: 2px; width: 624px; height: 246px; transform: rotate(0deg)\"><img decoding=\"async\" alt=\"A screenshot of a computer&lt;br&gt;&lt;br&gt;Description automatically generated\" class=\"WACImage SCXW68759171 BCX0\" data-msdynid=\"___d3716c25-d218-ef11-9f89-000d3a235c11___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01359\/img5.jpg\" style=\"margin: 0; padding: 0; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 246px\"><\/span><\/span><br \/>\u00a0<br \/>L'application indique si les produits fournisseur font l'objet de r\u00e9clamations ou de demandes d'avoir, mais c'est \u00e9galement depuis cet onglet que vous pouvez cr\u00e9er une r\u00e9clamation et\/ou une demande d'avoir sur la r\u00e9ception en g\u00e9n\u00e9ral. <\/p>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"8\">\n<p>Ajoutez un ou plusieurs crit\u00e8res de non-conformit\u00e9 en s\u00e9lectionnant <strong>Ajouter un crit\u00e8re<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><span class=\"SCXW229839191 BCX0\" style='margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0; text-transform: none; widows: 2; word-spacing: 0; white-space: pre-wrap; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline-block'><span class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW229839191 BCX0\" style=\"margin: 0; padding: 0; user-select: text; cursor: move; left: 0; position: relative; display: inline-block; text-indent: 0; top: 2px; width: 624px; height: 510px; transform: rotate(0deg)\"><img decoding=\"async\" class=\"WACImage SCXW229839191 BCX0\" data-msdynid=\"___d5716c25-d218-ef11-9f89-000d3a235c11___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01359\/img6.jpg\" style=\"margin: 0; padding: 0; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 510px\"><\/span><\/span><br \/>\u00a0<br \/>Pour en savoir plus, consultez <strong><a href=\"https:\/\/mapalcustomerselfservice.powerappsportals.com\/fr-FR\/knowledgebase\/article\/KA-01519\" rel=\"noreferrer noopener\" target=\"_blank\">G\u00e9rer les crit\u00e8res de non-conformit\u00e9<\/a><\/strong>. <\/p>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"9\">\n<p>Si n\u00e9cessaire, indiquez si vous avez refus\u00e9 les marchandises en cochant la case <strong>Refus<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"9\">\n<p>Si n\u00e9cessaire, indiquez la quantit\u00e9 de marchandise que vous avez retourn\u00e9e au fournisseur dans la case <strong>Qt\u00e9 retourn\u00e9e<\/strong>. <\/p>\n<\/li>\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"9\">\n<p>Si n\u00e9cessaire, indiquez si les marchandises ont \u00e9t\u00e9 d\u00e9truites en cochant la case <strong>Destruction<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"9\">\n<p>Si n\u00e9cessaire, ajoutez un commentaire en s\u00e9lectionnant<strong> \u00c9crire <\/strong>sur la ligne \u00ab Commentaire \u00bb pour ajouter des d\u00e9tails sur les raisons de la r\u00e9clamation et\/ou de la demande d'avoir.<\/p>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><span class=\"SCXW33151818 BCX0\" style='margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0; text-transform: none; widows: 2; word-spacing: 0; white-space: pre-wrap; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline-block'><span class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW33151818 BCX0\" style=\"margin: 0; padding: 0; user-select: text; cursor: move; left: 0; position: relative; display: inline-block; text-indent: 0; top: 2px; width: 624px; height: 252px; transform: rotate(0deg)\"><img decoding=\"async\" alt=\"A screenshot of a computer&lt;br&gt;&lt;br&gt;Description automatically generated\" class=\"WACImage SCXW33151818 BCX0\" data-msdynid=\"___d7716c25-d218-ef11-9f89-000d3a235c11___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01359\/img7.jpg\" style=\"margin: 0; padding: 0; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 252px\"><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"10\">\n<p>Si le probl\u00e8me signal\u00e9 par la r\u00e9clamation vous permet de demander un avoir, cochez la case <strong>Demander un avoir<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"10\">\n<p>Saisissez le montant attendu dans le champ <strong>Montant de l'avoir<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"?\" data-list-defn-props=\"{'335552541':1,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'?','469777815':'multilevel'}\" data-listid=\"10\">\n<p>S\u00e9lectionnez <strong>Enregistrer maintenant<\/strong>. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>En tant que responsable de restaurant, vous devez enregistrer une r\u00e9clamation et\/ou demander un avoir li\u00e9 \u00e0 un bon de r\u00e9ception afin de tracer les probl\u00e8mes rencontr\u00e9s \u00e0 la r\u00e9ception (\u00e9carts de prix, manquants, non-conformit\u00e9s, etc.), de pouvoir les communiquer aux fournisseurs et d'en assurer le suivi. Ce guide vous accompagne dans le processus.<\/p>\n<p><strong>Point de d\u00e9part : le menu Easilys.<\/p>\n<p>Easilys peut reconna\u00eetre certaines situations qui n\u00e9cessiteraient une r\u00e9clamation ou une demande d'avoir, et les g\u00e9n\u00e8re donc automatiquement. Il est \u00e9galement possible de g\u00e9n\u00e9rer manuellement des r\u00e9clamations et des demandes d'avoir \u00e0 envoyer aux fournisseurs \u00e0 partir d'une r\u00e9ception de marchandises. Ces situations sont identifi\u00e9es dans Easilys par l'acronyme NC, pour Non Conforme. D'autres situations n\u00e9cessitent une action manuelle de la part de l'utilisateur.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132155],"tags":[],"class_list":["post-12309","post","type-post","status-publish","format-standard","hentry","category-receptions"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":null,"import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/12309","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=12309"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/12309\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=12309"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=12309"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=12309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}