{"id":12430,"date":"2025-08-08T03:24:45","date_gmt":"2025-08-08T01:24:45","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=12430"},"modified":"2026-01-27T15:43:19","modified_gmt":"2026-01-27T14:43:19","slug":"smart-analysis-dans-reputation","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/reputation-fr\/commencer-10\/smart-analysis-dans-reputation\/","title":{"rendered":"Smart Analysis dans Reputation"},"content":{"rendered":"\n\n<p><strong>Start from:<\/strong> a supported page in the <strong>Reputation<\/strong> product.<\/p>\n\n\n\n\n\n\n<p><strong>Notes: Smart Analysis is a tool, not a final decision-maker.\u00a0<\/strong>Always verify key results using the data visible in your system. AI may occasionally provide incomplete or incorrect responses. If in doubt, cross-check with learner records or reports.<\/p>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">Smart Analysis in Reputation<\/h2>\n\n\n\n\n\n\n<p>Smart Analysis is an AI-powered tool that helps you explore Reputation data through simple, conversational questions. It highlights trends, patterns, and problem areas instantly, so you can understand performance at a glance\u2014without exporting reports or analysing spreadsheets manually.<\/p>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">Where it is available<\/h2>\n\n\n\n\n\n\n<p>Smart Analysis is currently supported on the following Reputation screens:<\/p>\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Net Promoter Score<\/strong><\/li>\n\n\n\n\n\n\n<li><strong>Sentiment<\/strong><\/li>\n\n\n\n\n\n\n<li><strong>Visibility<\/strong><\/li>\n\n\n\n\n\n\n<li><strong>Score<\/strong><\/li>\n<\/ul>\n\n\n\n\n\n\n<p>More pages may be supported in future.<\/p>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">How to access Smart Analysis<\/h2>\n\n\n\n\n\n\n<p>The <strong>Smart Analysis<\/strong> icon appears next to the filters on supported pages. Select the icon to launch the assistant.<\/p>\n\n\n\n\n\n\n<p>For full instructions, see <a href=\"https:\/\/help.mapal-os.com\/fr\/mapal-os-fr\/commencer-9\/accader-au-mapal-ai-assistant\/\"><strong>Access the Mapal AI Assistant<\/strong><\/a>.<\/p>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">What you can do with it<\/h2>\n\n\n\n\n\n\n<p>Use Smart Analysis to get real-time answers about the data shown on screen. You can:<\/p>\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Identify long-term patterns in sentiment.<\/li>\n\n\n\n\n\n\n<li>Monitor how customer feedback evolves over time.<\/li>\n\n\n\n\n\n\n<li>Highlight sudden shifts that may need immediate attention.<\/li>\n\n\n\n\n\n\n<li>Support review management by summarising NPS comments across locations, helping you identify recurring themes or issues. <\/li>\n\n\n\n\n\n\n<li>Reveal how your brand presence is performing across different review platforms, and where improvements might be needed.<\/li>\n\n\n\n\n\n\n<li>Compare branches or periods to help you understand which areas are performing consistently well and which ones may require support.<\/li>\n\n\n\n\n\n\n<li>Spot opportunities, validate concerns, or prepare for management meetings\u2014all without leaving the page.<\/li>\n<\/ul>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">Things to keep in mind<\/h2>\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Use plain and natural language.<\/li>\n\n\n\n\n\n\n<li>Smart Analysis only works with the data that is currently displayed.<\/li>\n\n\n\n\n\n\n<li>Adjust your filters or date range before launching the assistant to get broader results.<\/li>\n\n\n\n\n\n\n<li>If a prompt returns limited results, check your current view.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Reputation permet aux responsables des Op\u00e9rations d'utiliser Smart Analysis pour d\u00e9couvrir des moyens intelligents d'optimiser leur gestion de la r\u00e9putation.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132213,132544],"tags":[],"class_list":["post-12430","post","type-post","status-publish","format-standard","hentry","category-commencer-10","category-smart-analysis-2"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/12430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=12430"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/12430\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=12430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=12430"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=12430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}