{"id":12493,"date":"2025-01-16T14:13:34","date_gmt":"2025-01-16T13:13:34","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=12493"},"modified":"2026-02-09T17:47:18","modified_gmt":"2026-02-09T16:47:18","slug":"rasoudre-un-probla-me-technique-sur-smarthub","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/workforce-fr\/smarthub-2\/rasoudre-un-probla-me-technique-sur-smarthub\/","title":{"rendered":"R\u00e9soudre un probl\u00e8me technique sur SmartHub"},"content":{"rendered":"<div data-wrapper=\"true\">\n<p><strong>Point de d\u00e9part : <\/strong>N'importe o\u00f9 sur l'\u00e9cran SmartHub.<\/p>\n<ul>\n<li>Localisez l'erreur sp\u00e9cifique \u00e0 r\u00e9soudre. Dans la plupart des cas, un message d'erreur s'affichera \u00e0 l'\u00e9cran.<\/li>\n<li>Prenez une capture d'\u00e9cran du message d'erreur ou du probl\u00e8me sp\u00e9cifique \u00e0 r\u00e9soudre.<\/li>\n<li>Contactez l'\u00e9quipe d'assistance SmartHub \u00e0 l'adresse <strong><a href=\"mailto:ayuda@mapal-os.com\">ayuda@mapal-os.com<\/a><\/strong> et envoyez les captures d'\u00e9cran que vous avez prises.<\/li>\n<\/ul>\n<p>L'\u00e9quipe d'assistance dispose d'un acc\u00e8s \u00e0 distance aux SmartHubs pour effectuer des v\u00e9rifications et r\u00e9soudre les probl\u00e8mes que vous pourriez rencontrer.<\/p>\n<p>Si une d\u00e9faillance mat\u00e9rielle est identifi\u00e9e dans l'appareil, l'\u00e9quipe vous fournira une explication d\u00e9taill\u00e9e de la proc\u00e9dure \u00e0 suivre pour la r\u00e9soudre.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Lorsque vous \u00eates confront\u00e9s \u00e0 des probl\u00e8mes techniques avec SmartHub, tels que des employ\u00e9s qui n'apparaissent pas ou des erreurs mat\u00e9rielles, vous devez conna\u00eetre la proc\u00e9dure \u00e0 suivre pour r\u00e9soudre les probl\u00e8mes rapidement et garantir que le syst\u00e8me fonctionne de mani\u00e8re optimale pour tous.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132225],"tags":[],"class_list":["post-12493","post","type-post","status-publish","format-standard","hentry","category-smarthub-2"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/12493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=12493"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/12493\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=12493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=12493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=12493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}