{"id":12513,"date":"2025-01-16T14:13:57","date_gmt":"2025-01-16T13:13:57","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=12513"},"modified":"2026-02-09T17:47:37","modified_gmt":"2026-02-09T16:47:37","slug":"comprendre-le-net-promoter-score","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/reputation-fr\/net-promoter-score-2\/comprendre-le-net-promoter-score\/","title":{"rendered":"Comprendre le Net Promoter Score"},"content":{"rendered":"<div data-wrapper=\"true\">\n<p data-wrapper=\"true\">\n<p data-wrapper=\"true\"><strong>Point de d\u00e9part : <\/strong>Le module Reputation.<\/p>\n<ul>\n<li data-wrapper=\"true\">S\u00e9lectionnez <strong>Net Promoter Score<\/strong> dans le menu principal.<\/li>\n<\/ul>\n<p data-wrapper=\"true\">L'outil NPS mesure la satisfaction des clients. Dans Reputation, il est calcul\u00e9 comme le pourcentage de promoteurs moins le pourcentage de d\u00e9tracteurs.<br \/><img decoding=\"async\" alt=\"Image contenant un graphique&lt;br&gt;&lt;br&gt;Description g\u00e9n\u00e9r\u00e9e automatiquement\" data-msdynid=\"___0ed557b9-f8df-ee11-904d-6045bd9d74a3___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01508\/img0.jpg\"><br \/>\u00a0<br \/>Le graphique suivant affiche<strong> une r\u00e9partition avec le nombre r\u00e9el de promoteurs et les valeurs en pourcentage<\/strong> :<br \/><img decoding=\"async\" alt=\"Imagen de la pantalla de un celular con letras&lt;br&gt;&lt;br&gt;Descripci\u00f3n generada autom\u00e1ticamente con confianza media\" data-msdynid=\"___10d557b9-f8df-ee11-904d-6045bd9d74a3___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01508\/img1.jpg\">\u00a0<br \/>Vous pourrez \u00e9galement voir les d\u00e9tails du<strong> nombre de r\u00e9visions<\/strong>, qui sont not\u00e9es de 1 \u00e0 10. Les r\u00e9visions avec des scores de 1 \u00e0 6 sont des d\u00e9tracteurs ; de 7 \u00e0 8 sont passives et de 9 \u00e0 10 sont des promoteurs. Le graphique suivant montre ces r\u00e9visions dans les trois groupes :<\/p>\n<p><img decoding=\"async\" alt=\"Interfaz de usuario gr\u00e1fica, Aplicaci\u00f3n, Teams&lt;br&gt;&lt;br&gt;Descripci\u00f3n generada autom\u00e1ticamente\" data-msdynid=\"___12d557b9-f8df-ee11-904d-6045bd9d74a3___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01508\/img2.jpg\">\u00a0<\/p>\n<p>Le <strong>D\u00e9tail NPS - \u00c9volution<\/strong> montre l'\u00e9volution de ces trois groupes tout au long de l'ann\u00e9e. Vous pouvez \u00e9galement voir un graphique qui affiche les m\u00eames informations mais en pourcentage.<br \/><img decoding=\"async\" alt=\"Gr\u00e1fico de l\u00edneas&lt;br&gt;&lt;br&gt;Descripci\u00f3n generada autom\u00e1ticamente con confianza media\" data-msdynid=\"___14d557b9-f8df-ee11-904d-6045bd9d74a3___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01508\/img3.jpg\">\u00a0<br \/><img decoding=\"async\" alt=\"Escala de tiempo&lt;br&gt;&lt;br&gt;Descripci\u00f3n generada autom\u00e1ticamente\" data-msdynid=\"___16d557b9-f8df-ee11-904d-6045bd9d74a3___\" data-msdyntype=\"data:image\/png;base64\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01508\/img4.jpg\">\u00a0<br \/>Enfin, comme dans les autres sections Analytics, vous pourrez voir l'\u00e9volution en pourcentage et la variation par rapport au benchmark. <br \/><img loading=\"lazy\" decoding=\"async\" data-msdynid=\"___18d557b9-f8df-ee11-904d-6045bd9d74a3___\" data-msdyntype=\"data:image\/png;base64\" height=\"480\" src=\"\/wp-content\/uploads\/2024\/migration\/KA-01508\/img5.jpg\" style=\"width: 1310px; height: 480px\" width=\"1310\"><br \/>\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le Net Promoter Score (NPS) est une mesure utilis\u00e9e pour \u00e9valuer la fid\u00e9lit\u00e9 et la satisfaction des clients vis-\u00e0-vis d'un \u00e9tablissement. En comprenant correctement l'outil Net Promoter Score (NPS) de Reputation, les responsables d'\u00e9tablissement peuvent \u00e9valuer la fid\u00e9lit\u00e9 et la satisfaction des clients vis-\u00e0-vis de leur \u00e9tablissement.<\/p>\n","protected":false},"author":251210541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132463],"tags":[],"class_list":["post-12513","post","type-post","status-publish","format-standard","hentry","category-net-promoter-score-2"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/12513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251210541"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=12513"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/12513\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=12513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=12513"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=12513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}