{"id":21062,"date":"2026-06-15T13:14:51","date_gmt":"2026-06-15T11:14:51","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=21062"},"modified":"2026-06-15T16:16:26","modified_gmt":"2026-06-15T14:16:26","slug":"accorder-des-permissions-pour-creer-des-tickets-dans-support","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/mapal-os-fr\/gestion-des-utilisateurs\/profils-des-utilisateurs\/accorder-des-permissions-pour-creer-des-tickets-dans-support\/","title":{"rendered":"Accorder des permissions pour cr\u00e9er des tickets dans Support"},"content":{"rendered":"\n<p><strong>Point de d\u00e9part :<\/strong> Le panneau de Configuration de Mapal OS.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez <strong>Gestion des utilisateurs > Profils des utilisateurs<\/strong>.<\/li>\n\n\n\n<li>Dans la liste des profils actifs, s\u00e9lectionnez le r\u00f4le auquel vous souhaitez accorder l'acc\u00e8s.<\/li>\n\n\n\n<li>Depuis l'onglet <strong>Acc\u00e8s \u00e0 la solution<\/strong>, activez le produit <strong>Support<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"524\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.13.26-a.-m-1024x524.png\" alt=\"\" class=\"wp-image-21063\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.13.26-a.-m-1024x524.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.13.26-a.-m-300x154.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.13.26-a.-m-768x393.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.13.26-a.-m-1536x786.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.13.26-a.-m-2048x1048.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.13.26-a.-m-scaled.png 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>En activant ce produit, tous les utilisateurs attribu\u00e9s \u00e0 ce profil pourront cr\u00e9er des tickets pour contacter l'\u00e9quipe Support de Mapal.<\/p>\n\n\n\n<p>D\u00e9finissez le niveau de visibilit\u00e9 des tickets pour le profil. Vous pouvez choisir entre les options suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tickets utilisateur<\/strong> : L'utilisateur ne pourra consulter et suivre que les tickets qu'il a personnellement cr\u00e9\u00e9s.<\/li>\n\n\n\n<li><strong>Tickets op\u00e9rateur<\/strong> : L'utilisateur pourra consulter et suivre tous les tickets cr\u00e9\u00e9s \u00e0 la fois par lui-m\u00eame et par d'autres utilisateurs ayant acc\u00e8s au produit Support.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"529\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.14.59-a.-m-1024x529.png\" alt=\"\" class=\"wp-image-21069\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.14.59-a.-m-1024x529.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.14.59-a.-m-300x155.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.14.59-a.-m-768x397.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.14.59-a.-m-1536x794.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.14.59-a.-m-2048x1058.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.14.59-a.-m-scaled.png 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Les modifications sont enregistr\u00e9es automatiquement et appliqu\u00e9es imm\u00e9diatement.<\/p>\n\n\n\n<p>Une fois la configuration termin\u00e9e, les utilisateurs disposant de ce profil pourront acc\u00e9der au produit Support depuis la barre de navigation inf\u00e9rieure et commencer \u00e0 l'utiliser.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"526\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.15.19-a.-m-1024x526.png\" alt=\"\" class=\"wp-image-21071\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.15.19-a.-m-1024x526.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.15.19-a.-m-300x154.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.15.19-a.-m-768x395.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.15.19-a.-m-1536x790.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.15.19-a.-m-2048x1053.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/06\/Captura-de-pantalla-2026-06-15-a-las-9.15.19-a.-m-scaled.png 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Mapal OS permet aux administrateurs de g\u00e9rer les profils d'utilisateur afin d'attribuer des acc\u00e8s et des permissions sp\u00e9cifiques aux membres de leur \u00e9quipe.<\/p>\n","protected":false},"author":251318858,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132425],"tags":[131445,131450,133213],"class_list":["post-21062","post","type-post","status-publish","format-standard","hentry","category-profils-des-utilisateurs","tag-permissions","tag-profiles","tag-support"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/21062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251318858"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=21062"}],"version-history":[{"count":0,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/21062\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=21062"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=21062"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=21062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}