{"id":23515,"date":"2026-08-08T07:18:17","date_gmt":"2026-08-08T05:18:17","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=23515"},"modified":"2026-08-08T07:59:16","modified_gmt":"2026-08-08T05:59:16","slug":"acceder-au-support-mapal","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/mapal-os-fr\/commencer-9\/acceder-au-support-mapal\/","title":{"rendered":"Acc\u00e9der au support Mapal et envoyer des demandes"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Point de d\u00e9part :<\/strong> Le tableau de bord principal de Mapal OS.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez l'ic\u00f4ne <strong>Support \/ Aide<\/strong> dans le s\u00e9lecteur de produits.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remarque :<\/strong> Pour soumettre des tickets de support, les autorisations doivent \u00eatre activ\u00e9es pour votre profil utilisateur. Pour plus d'informations, consultez <a href=\"https:\/\/help.mapal-os.com\/fr\/mapal-os-fr\/gestion-des-utilisateurs\/profils-des-utilisateurs\/accorder-des-permissions-pour-creer-des-tickets-dans-support\/\"><strong>Accorder des permissions pour cr\u00e9er des tickets dans Support<\/strong><\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"663\" height=\"582\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-25.png\" alt=\"\" class=\"wp-image-23519\" style=\"width:527px;height:auto\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-25.png 663w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-25-300x263.png 300w\" sizes=\"auto, (max-width: 663px) 100vw, 663px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez <strong>Envoyer une demande<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"693\" height=\"387\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-22.png\" alt=\"\" class=\"wp-image-23516\" style=\"width:566px;height:auto\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-22.png 693w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-22-300x168.png 300w\" sizes=\"auto, (max-width: 693px) 100vw, 693px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Compl\u00e9tez les champs suivants :\n<ul class=\"wp-block-list\">\n<li><strong>Choisissez le produit<\/strong>: s\u00e9lectionnez le produit concern\u00e9.<\/li>\n\n\n\n<li><strong>Objet<\/strong>: saisissez une br\u00e8ve description de votre probl\u00e8me.<\/li>\n\n\n\n<li><strong>Description<\/strong>: fournissez tous les d\u00e9tails de votre demande.<\/li>\n\n\n\n<li><strong>Pi\u00e8ces jointes<\/strong>: ajoutez les captures d'\u00e9cran ou fichiers pertinents.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"744\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-26.png\" alt=\"\" class=\"wp-image-23520\" style=\"width:550px;height:auto\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-26.png 675w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-26-272x300.png 272w\" sizes=\"auto, (max-width: 675px) 100vw, 675px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez <strong>Envoyer une demande<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remarque :<\/strong> Inclure des pi\u00e8ces jointes et compl\u00e9ter tous les champs en d\u00e9tail aidera l'\u00e9quipe de support \u00e0 traiter votre demande plus rapidement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois la demande soumise, vous pouvez suivre son statut depuis votre tableau de bord personnel. Toutes les mises \u00e0 jour sont visibles au m\u00eame endroit, sans avoir \u00e0 contacter le support s\u00e9par\u00e9ment pour obtenir des informations sur l'avancement.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"468\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-23.png\" alt=\"\" class=\"wp-image-23517\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-23.png 900w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-23-300x156.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-23-768x399.png 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"705\" height=\"555\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-24.png\" alt=\"\" class=\"wp-image-23518\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-24.png 705w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/08\/image-24-300x236.png 300w\" sizes=\"auto, (max-width: 705px) 100vw, 705px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Le portail de support Mapal vous permet de soumettre et de suivre vos demandes d'assistance directement depuis votre plateforme Mapal. Vous pouvez signaler un probl\u00e8me, fournir les d\u00e9tails et les pi\u00e8ces jointes n\u00e9cessaires, et suivre l'avancement de votre demande depuis votre tableau de bord personnel, sans avoir \u00e0 effectuer de relances s\u00e9par\u00e9es.<\/p>\n","protected":false},"author":251318858,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132207],"tags":[],"class_list":["post-23515","post","type-post","status-publish","format-standard","hentry","category-commencer-9"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/23515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251318858"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=23515"}],"version-history":[{"count":3,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/23515\/revisions"}],"predecessor-version":[{"id":23541,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/23515\/revisions\/23541"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=23515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=23515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=23515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}