{"id":25205,"date":"2026-09-15T01:14:07","date_gmt":"2026-09-14T23:14:07","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=25205"},"modified":"2026-09-15T01:18:41","modified_gmt":"2026-09-14T23:18:41","slug":"creer-un-sondage-nps","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/engagement-fr\/sondage-push\/creer-un-sondage-nps\/","title":{"rendered":"Cr\u00e9er un sondage NPS"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Point de d\u00e9part :<\/strong> le tableau de bord Engagement.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez <strong>Sondages push<\/strong> dans le menu principal.<\/li>\n\n\n\n<li>S\u00e9lectionnez <strong>+ Nouveau > Sondage push<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 1 - Configuration<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"829\" height=\"1024\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/screencapture-app-guudjob-premium-internal-main-companies-1220-mapal-hospitality-push-surveys-new-2026-09-14-18_06_50-829x1024.png\" alt=\"\" class=\"wp-image-25199\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/screencapture-app-guudjob-premium-internal-main-companies-1220-mapal-hospitality-push-surveys-new-2026-09-14-18_06_50-829x1024.png 829w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/screencapture-app-guudjob-premium-internal-main-companies-1220-mapal-hospitality-push-surveys-new-2026-09-14-18_06_50-243x300.png 243w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/screencapture-app-guudjob-premium-internal-main-companies-1220-mapal-hospitality-push-surveys-new-2026-09-14-18_06_50-768x949.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/screencapture-app-guudjob-premium-internal-main-companies-1220-mapal-hospitality-push-surveys-new-2026-09-14-18_06_50-1243x1536.png 1243w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/screencapture-app-guudjob-premium-internal-main-companies-1220-mapal-hospitality-push-surveys-new-2026-09-14-18_06_50-1657x2048.png 1657w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/screencapture-app-guudjob-premium-internal-main-companies-1220-mapal-hospitality-push-surveys-new-2026-09-14-18_06_50-scaled.png 2072w\" sizes=\"auto, (max-width: 829px) 100vw, 829px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Compl\u00e9tez la <strong>Configuration g\u00e9n\u00e9rale<\/strong> :\n<ul class=\"wp-block-list\">\n<li>Saisissez le <strong>Nom<\/strong>* du sondage.<\/li>\n\n\n\n<li>Ajoutez une <strong>Description<\/strong> (250 caract\u00e8res maximum). <em>(voir remarque)<\/em><\/li>\n\n\n\n<li>Ajoutez une <strong>Image de couverture<\/strong> si vous le souhaitez (JPG, JPEG ou PNG).<\/li>\n\n\n\n<li>D\u00e9finissez le <strong>Temps estim\u00e9<\/strong> pour compl\u00e9ter le sondage, en minutes.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Dans <strong>P\u00e9riode<\/strong>, d\u00e9finissez quand le sondage est actif :\n<ul class=\"wp-block-list\">\n<li>D\u00e9finissez la <strong>Date de d\u00e9but<\/strong>* et la <strong>Date de fin<\/strong>*.<\/li>\n\n\n\n<li>S\u00e9lectionnez une <strong>Fr\u00e9quence<\/strong> si vous souhaitez que le sondage se r\u00e9p\u00e8te. Si vous n'en choisissez aucune, il est r\u00e9alis\u00e9 une seule fois.<\/li>\n\n\n\n<li>Si vous le souhaitez, activez <strong>Envoyer le sondage en fonction de la date d'entr\u00e9e de l'employ\u00e9<\/strong> ou <strong>Envoyer le sondage en fonction de la date de sortie de l'employ\u00e9<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Dans <strong>Notifications<\/strong> :\n<ul class=\"wp-block-list\">\n<li>Choisissez comment notifier votre audience : <strong>Email<\/strong>, <strong>Notification push<\/strong> et <strong>Afficher dans le carrousel d'accueil de Mapal One<\/strong>.<\/li>\n\n\n\n<li>D\u00e9finissez un <strong>Rappel avant la date de fin<\/strong>, en jours, si vous souhaitez relancer les employ\u00e9s qui n'ont pas r\u00e9pondu.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Activez le bouton <strong>Anonyme<\/strong> si vous souhaitez envoyer le sondage de mani\u00e8re anonyme.<\/li>\n\n\n\n<li>Dans <strong>Audience<\/strong>, s\u00e9lectionnez qui re\u00e7oit le sondage :\n<ul class=\"wp-block-list\">\n<li><strong>Employ\u00e9s par niveau<\/strong>*<\/li>\n\n\n\n<li><strong>Employ\u00e9s par intitul\u00e9 de poste<\/strong><\/li>\n\n\n\n<li><strong>Employ\u00e9s par d\u00e9partement<\/strong><\/li>\n\n\n\n<li><strong>S\u00e9lectionner des employ\u00e9s sp\u00e9cifiques<\/strong><\/li>\n\n\n\n<li><strong>Importer un fichier :<\/strong> importez une liste \u00e0 l'aide de <strong>T\u00e9l\u00e9charger le mod\u00e8le<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>S\u00e9lectionnez <strong>Suivant<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remarque :<\/strong> Seuls les niveaux de groupes de cat\u00e9gorie actifs de Mapal OS peuvent \u00eatre s\u00e9lectionn\u00e9s. Les niveaux supprim\u00e9s dans Mapal OS n'apparaissent plus comme options d'audience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 2 - Contenu<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c0 l'\u00e9tape <strong>Contenu<\/strong>, s\u00e9lectionnez <strong>Cr\u00e9er un sondage NPS<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"525\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.17-p.-m-1024x525.png\" alt=\"\" class=\"wp-image-25200\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.17-p.-m-1024x525.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.17-p.-m-300x154.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.17-p.-m-767x393.png 767w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.17-p.-m-1536x787.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.17-p.-m-2048x1049.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.17-p.-m-scaled.png 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un sondage est g\u00e9n\u00e9r\u00e9 automatiquement avec une seule question NPS, pr\u00e9-remplie et pr\u00eate \u00e0 l'emploi. Il comprend :\n<ul class=\"wp-block-list\">\n<li>Un titre et une description par d\u00e9faut.<\/li>\n\n\n\n<li>Une question de type <strong>Net Promoter Score<\/strong> sur une \u00e9chelle de 0 \u00e0 10, d\u00e9finie comme obligatoire.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Modifiez le texte de la question si vous le souhaitez.<\/li>\n\n\n\n<li>S\u00e9lectionnez <strong>Enregistrer<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"526\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.30-p.-m-1024x526.png\" alt=\"\" class=\"wp-image-25201\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.30-p.-m-1024x526.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.30-p.-m-300x154.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.30-p.-m-767x394.png 767w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.30-p.-m-1536x789.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.30-p.-m-2048x1052-1.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.30-p.-m-scaled.png 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Une fen\u00eatre de confirmation indique combien d'employ\u00e9s le sondage atteindra et quand il sera publi\u00e9. Un sondage dont la date de d\u00e9but est future est enregistr\u00e9 comme brouillon jusqu'\u00e0 cette date. S\u00e9lectionnez <strong>Enregistrer<\/strong> pour continuer.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"525\" src=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.38-p.-m-1024x525.png\" alt=\"\" class=\"wp-image-25202\" srcset=\"https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.38-p.-m-1024x525.png 1024w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.38-p.-m-300x154.png 300w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.38-p.-m-768x394.png 768w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.38-p.-m-1536x788.png 1536w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.38-p.-m-2048x1051.png 2048w, https:\/\/help.mapal-os.com\/wp-content\/uploads\/2026\/09\/Captura-de-pantalla-2026-09-14-a-las-6.07.38-p.-m-scaled.png 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remarque :<\/strong> Dans un sondage NPS, vous ne pouvez pas ajouter de sections ni de questions, ni changer le type de question. Pour cr\u00e9er un sondage avec plusieurs questions, s\u00e9lectionnez <strong>Cr\u00e9er un sondage manuellement<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Engagement vous permet de g\u00e9n\u00e9rer un sondage NPS (Net Promoter Score) pr\u00eat \u00e0 l'emploi en une seule \u00e9tape, au lieu d'en cr\u00e9er un de toutes pi\u00e8ces. C'est le moyen le plus rapide de mesurer la probabilit\u00e9 que les employ\u00e9s recommandent l'entreprise comme lieu de travail.<\/p>\n","protected":false},"author":251318858,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132169],"tags":[],"class_list":["post-25205","post","type-post","status-publish","format-standard","hentry","category-sondage-push"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/25205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251318858"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=25205"}],"version-history":[{"count":1,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/25205\/revisions"}],"predecessor-version":[{"id":25210,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/25205\/revisions\/25210"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=25205"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=25205"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=25205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}