{"id":25647,"date":"2026-09-30T11:41:02","date_gmt":"2026-09-30T09:41:02","guid":{"rendered":"https:\/\/help.mapal-os.com\/?p=25647"},"modified":"2026-09-30T11:44:04","modified_gmt":"2026-09-30T09:44:04","slug":"flow-learning-retrait-des-anciens-modules-30-09-2026","status":"publish","type":"post","link":"https:\/\/help.mapal-os.com\/fr\/flow-learning-fr\/flow-learning-retrait-des-anciens-modules-30-09-2026\/","title":{"rendered":"Flow Learning : Retrait des anciens modules - 30.09.2026"},"content":{"rendered":"\n<h3 class=\"wp-block-heading has-white-color has-text-color has-background has-link-color wp-elements-1\" style=\"background:linear-gradient(113deg,rgb(199,52,97) 12%,rgb(255,255,255) 100%)\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Comment cela va-t-il se passer ?<\/mark><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le cadre de notre engagement \u00e0 proposer des exp\u00e9riences de formation engageantes, concr\u00e8tes et modernes, nous retirons les trois derniers modules de management con\u00e7us sur notre ancien outil auteur :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#c73461\" class=\"has-inline-color\">Introduction to Management<\/mark><\/strong><\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#c73461\" class=\"has-inline-color\">Leadership<\/mark><\/strong><\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#c73461\" class=\"has-inline-color\">Effective Teams<\/mark><\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ces modules seront retir\u00e9s de Flow Learning le <strong>30 septembre 2026<\/strong>. \u00c0 partir de cette date, ils ne pourront plus \u00eatre attribu\u00e9s, et toutes les attributions en cours seront supprim\u00e9es des plateformes des apprenants. <strong>Vous pourrez toujours consulter l'historique des rapports sur ces modules en activant l'option \u00ab Inactive Modules \u00bb dans le rapport Learner Progress<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ces modules ont accompagn\u00e9 les managers pendant de nombreuses ann\u00e9es, mais ils ne r\u00e9pondent plus aux exigences que nous fixons aujourd'hui pour nos contenus. Ils ont \u00e9t\u00e9 con\u00e7us avant la g\u00e9n\u00e9ralisation de la formation sur mobile, des normes d'accessibilit\u00e9 actuelles et des approches pratiques fond\u00e9es sur des mises en situation, d\u00e9sormais au c\u0153ur de Flow Learning.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-white-color has-text-color has-background has-link-color wp-elements-2\" style=\"background:linear-gradient(113deg,rgb(199,52,97) 12%,rgb(255,255,255) 100%)\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Existe-t-il des modules de remplacement ?<\/mark><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous avons d\u00e9velopp\u00e9 une gamme croissante de modules de management courts et concrets, con\u00e7us pour accompagner les managers d\u00e9butants ou en d\u00e9veloppement face aux d\u00e9fis op\u00e9rationnels du quotidien.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Disponibles d\u00e8s maintenant :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-text-color has-link-color wp-elements-3\" style=\"color:#c73461\"><strong>R\u00e9ussir sa transition de coll\u00e8gue \u00e0 responsible <em>(Stepping Up From Teammate to Manager)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-4\" style=\"color:#c73461\"><strong>Comment g\u00e9rer une \u00e9quipe en plein service <em>(Managing Performance in the Moment)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-5\" style=\"color:#c73461\"><strong>Mener un briefing efficace <em>(Effective Team Briefings)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-6\" style=\"color:#c73461\"><strong>Piloter un service avec efficacit\u00e9 <em>(Running a Great Shift)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-7\" style=\"color:#c73461\"><strong>D\u00e9l\u00e9guer pour faire grandir son \u00e9quipe <em>(Delegation for Development)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-8\" style=\"color:#c73461\"><strong>Du standard \u00e0 la qualit\u00e9 de service <em>(Making Standards Stick)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-9\" style=\"color:#c73461\"><strong>Anticiper pour mieux r\u00e9pondre aux attentes de la client\u00e8le <em>(Managing Guest Expectations)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-10\" style=\"color:#c73461\"><strong>Pr\u00e9parer l\u2019exp\u00e9rience client (Setting Up the Guest Experience)<\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-11\" style=\"color:#c73461\"><strong>Valoriser les r\u00e9ussites de son \u00e9quipe <em>(Recognition and Celebrating Success)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-12\" style=\"color:#c73461\"><strong>Gestion de crise pendant le service <em>(Crisis Management)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-13\" style=\"color:#c73461\"><strong>G\u00e9rer les r\u00e9clamations clients et r\u00e9tablir la satisfaction <em>(Customer Complaints and Recovery)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-14\" style=\"color:#c73461\"><strong>Faire les bons choix sous pression <em>(Prioritising Under Pressure)<\/em><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-15\" style=\"color:#c73461\"><strong>Le management de proximit\u00e9 en action <em>(Management by Walking Around)<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Fond\u00e9s sur des mises en situation, ces modules aident les managers \u00e0 gagner en assurance et en comp\u00e9tences dans les situations qu'ils rencontrent chaque jour, de l'animation des briefs d'\u00e9quipe au feedback, en passant par la gestion de la performance pendant les services charg\u00e9s.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-white-color has-text-color has-background has-link-color wp-elements-16\" style=\"background:linear-gradient(113deg,rgb(199,52,97) 12%,rgb(255,255,255) 100%)\">Existe-t-il une solution plus personnalis\u00e9e ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez besoin de contenus de management propres \u00e0 votre entreprise, <strong>Mapal Studio<\/strong> vous permet de cr\u00e9er vos propres exp\u00e9riences de formation gr\u00e2ce \u00e0 notre plateforme auteur assist\u00e9e par IA. Avec Mapal Studio, vous cr\u00e9ez, personnalisez et mettez \u00e0 jour rapidement des contenus qui refl\u00e8tent vos processus, vos standards et vos attentes en mati\u00e8re de management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute autre question, contactez votre interlocuteur <strong>Service Client<\/strong>. Il pourra vous conseiller pour cr\u00e9er vos propres ressources ou vous orienter vers une s\u00e9lection de fournisseurs proposant des contenus similaires.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-white-color has-text-color has-background has-link-color wp-elements-17\" style=\"background:linear-gradient(113deg,rgb(199,52,97) 12%,rgb(255,255,255) 100%)\">Comment attribuer les modules de remplacement ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour utiliser les modules de remplacement list\u00e9s ci-dessus, consultez les guides de la Base de connaissances ci-dessous. Ils vous aideront \u00e0 attribuer les nouveaux modules \u00e0 vos apprenants, \u00e0 mettre \u00e0 jour vos structures de formation et vos r\u00e8gles de recyclage pour y inclure les nouveaux titres, et \u00e0 cr\u00e9er et g\u00e9rer vos collections. Nous vous recommandons d'effectuer ces modifications d\u00e8s que possible.<\/p>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-3350038e wp-block-group-is-layout-flex\">\n<p class=\"has-text-align-center wp-block-paragraph\"><a href=\"https:\/\/help.mapal-os.com\/fr\/flow-learning-fr\/apprentissage-et-developpement\/attribuer-une-formation\/attribuer-un-apprentissage\/?__hstc=173468028.dcd91eace9dc133627a6bb5694d22af7.1789053330956.1790171645519.1790255499439.15&__hssc=173468028.4.1790255499439&__hsfp=3881d0e47e09b6a02d38429347c8f9fd\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#c73461\" class=\"has-inline-color\">Attribuer une formation<\/mark><\/a><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><a href=\"https:\/\/help.mapal-os.com\/fr\/flow-learning-fr\/entreprise\/structures-de-formation\/modifier-les-structures-de-formation\/?__hstc=173468028.dcd91eace9dc133627a6bb5694d22af7.1789053330956.1790171645519.1790255499439.15&__hssc=173468028.4.1790255499439&__hsfp=3881d0e47e09b6a02d38429347c8f9fd\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#c73461\" class=\"has-inline-color\">Modifier les structures de formation<\/mark><\/a><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><a href=\"https:\/\/help.mapal-os.com\/fr\/flow-learning-fr\/apprentissage-et-developpement\/parcours-de-formation\/garer-les-collections\/?__hstc=173468028.dcd91eace9dc133627a6bb5694d22af7.1789053330956.1790171645519.1790255499439.15&__hssc=173468028.4.1790255499439&__hsfp=3881d0e47e09b6a02d38429347c8f9fd\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#c73461\" class=\"has-inline-color\">G\u00e9rer les collections<\/mark><\/a><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><a href=\"https:\/\/help.mapal-os.com\/fr\/flow-learning-fr\/apprentissage-et-developpement\/parametres-ad\/rafraichir\/ajouter-et-modifier-les-regles-de-remise-a-niveau\/?__hstc=173468028.dcd91eace9dc133627a6bb5694d22af7.1789053330956.1790171645519.1790255499439.15&__hssc=173468028.4.1790255499439&__hsfp=3881d0e47e09b6a02d38429347c8f9fd\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#c73461\" class=\"has-inline-color\">Modifier les r\u00e8gles de recyclage<\/mark><\/a><\/p>\n<\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em><strong>\u00c0 noter :<\/strong> les modifications ne s'appliqueront pas aux collections d\u00e9j\u00e0 attribu\u00e9es.<\/em><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading has-white-color has-text-color has-background has-link-color wp-elements-18\" style=\"background:linear-gradient(113deg,rgb(199,52,97) 12%,rgb(255,255,255) 100%)\">Pr\u00e9c\u00e9dents retraits de modules Classic<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Modules retir\u00e9s en septembre 2025<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Guest Service <em>> Ressource de remplacement : Cr\u00e9er des exp\u00e9riences exceptionnelles pour vos clients<\/em><\/li>\n\n\n\n<li>Wellbeing <em>> Ressource de remplacement : Bien-\u00eatre mental<\/em><\/li>\n\n\n\n<li>Wine <em>> Ressource de remplacement : Quel vin choisir ?<\/em><\/li>\n\n\n\n<li>Caf\u00e9 Culture Food Allergens <em>> Ressource de remplacement : Allerg\u00e8nes alimentaires pour la restauration rapide<\/em><\/li>\n\n\n\n<li>Caf\u00e9 Culture Food Safety Lv2 <em>> Ressource de remplacement : S\u00e9curit\u00e9 alimentaire niveau 2 pour la restauration rapide<\/em><\/li>\n\n\n\n<li>Caf\u00e9 Culture Health and Safety Lv1 <em>> Ressource de remplacement : Sant\u00e9 et s\u00e9curit\u00e9 niveau 2 pour la restauration rapide<\/em><\/li>\n\n\n\n<li>Food Allergens Best Practice <em>> Ressource de remplacement : Food Allergens Refresher<\/em><\/li>\n\n\n\n<li>Food Safety Best Practice <em>> Ressource de remplacement : Food Safety Refresher<\/em><\/li>\n\n\n\n<li>Health and Safety Best Practice <em>> Ressource de remplacement : Health and Safety Refresher<\/em><\/li>\n\n\n\n<li>Working in a Kitchen <em>> Ressource de remplacement : divis\u00e9 en deux modules, Comp\u00e9tences de base en cuisine et Comp\u00e9tences de base en mati\u00e8re de pr\u00e9paration<\/em><\/li>\n\n\n\n<li>Acrylamide <em>> Ressource de remplacement : int\u00e9gr\u00e9 \u00e0 Assurer la s\u00e9curit\u00e9 alimentaire<\/em><\/li>\n\n\n\n<li>Legionnaire's Disease <em>> Ressource de remplacement : int\u00e9gr\u00e9 \u00e0 Assurer la sant\u00e9 et la s\u00e9curit\u00e9 au travail<\/em><\/li>\n\n\n\n<li>Cellar Management<\/li>\n\n\n\n<li>Cask Ale<\/li>\n\n\n\n<li>Coffee<\/li>\n\n\n\n<li>Creating Cocktails<\/li>\n\n\n\n<li>Bar Stock Control<\/li>\n\n\n\n<li>Cellar Management for Managers<\/li>\n\n\n\n<li>Employment Law (Royaume-Uni, Irlande)<\/li>\n\n\n\n<li>Recruit the Right Person<\/li>\n\n\n\n<li>Pre-Entry Training for Publicans<\/li>\n\n\n\n<li>Food Fest<\/li>\n\n\n\n<li>Craft Beer<\/li>\n\n\n\n<li>Food Safety for Managers (Royaume-Uni, Irlande)<\/li>\n\n\n\n<li>Coronavirus : Cleaning and Hygiene (UK, FR, ES)<\/li>\n\n\n\n<li>Coronavirus : Looking after your customer (UK, FR, ES)<\/li>\n\n\n\n<li>Coronavirus : Personal Protection (UK, FR, ES)<\/li>\n\n\n\n<li>Coronavirus : Preparing to reopen (UK, FR, ES)<\/li>\n\n\n\n<li>Coronavirus : Service after lockdown (UK, FR, ES)<\/li>\n\n\n\n<li>Coronavirus : Staying safe (UK, FR, ES)<\/li>\n\n\n\n<li>Coronavirus : Takeaways and deliveries (UK, FR, ES)<\/li>\n\n\n\n<li>Coronavirus : Your wellbeing (UK, FR, ES)<\/li>\n\n\n\n<li>Introduction to PLH England &amp; Wales<\/li>\n\n\n\n<li>Introduction to PLH Scotland<\/li>\n\n\n\n<li>Cafe Culture: Counter Service<\/li>\n\n\n\n<li>Cafe Culture: Coffee<\/li>\n\n\n\n<li>Un service qui booste vos ventes (allemand, portugais et arabe)<\/li>\n\n\n\n<li>Conseils et astuces pour assurer au bar ! (allemand, portugais et arabe)<\/li>\n\n\n\n<li>Nos astuces pour un service optimal (allemand, portugais et arabe)<\/li>\n\n\n\n<li>Astuces pour un entretien m\u00e9nager optimal (allemand, portugais et arabe)<\/li>\n\n\n\n<li>Nos astuces pour un excellent service de r\u00e9ception (allemand, portugais et arabe)<\/li>\n<\/ul>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>Afin de vous proposer des contenus de formation toujours plus pertinents, nous avons d\u00e9cid\u00e9 de retirer certaines de nos anciennes ressources. Cet article pr\u00e9sente les modules concern\u00e9s, le calendrier pr\u00e9vu ainsi que nos recommandations.<\/p>\n","protected":false},"author":251318901,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[132064,132561],"tags":[133086,133096,133263,133264],"class_list":["post-25647","post","type-post","status-publish","format-standard","hentry","category-flow-learning-fr","category-quoi-de-neuf-flow","tag-release-notes","tag-flow","tag-quoi-de-neuf","tag-retrait-des-anciens-modules"],"acf":{"article_type":"default","post_id":"","post_url_text":"","post_url":"","info_box":{"title":"","info":""},"post_video":"","import_category":"","overview_item":null,"troubleshoot_case":null},"_links":{"self":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/25647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/users\/251318901"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/comments?post=25647"}],"version-history":[{"count":9,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/25647\/revisions"}],"predecessor-version":[{"id":25837,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/posts\/25647\/revisions\/25837"}],"wp:attachment":[{"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/media?parent=25647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/categories?post=25647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.mapal-os.com\/fr\/wp-json\/wp\/v2\/tags?post=25647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}