Start from: The Engagement dashboard.
Use Configuration to manage Engagement users
User data is synced down from Mapal OS, which acts as the source of truth. You can add, delete, or edit users through Mapal OS Configuration. For details, see Manage users in Mapal OS.
When managing users in Mapal OS, you can also set their status per operator:
- Active users retain access to Engagement dashboards and (if assigned) admin permissions.
- Inactive users automatically lose admin access and visibility of Engagement dashboards for that operator.
This means a single user can be active in one operator but inactive in another. All changes are synced automatically to Engagement.
Find an employee within Engagement
- Select the Settings tab on the left side menu.
- Select Employees.
Initially, you will see all employees currently on the system.
- Use the Branches, Sections, Subsections, Departments, and Status dropdowns to filter employees.
- Use the Search for employee box to look for a specific employee.
