Start from: The Engagement dashboard.
Use Configuration to manage Engagement users
User data is synced down from Mapal OS, which acts as the source of truth. You can add, delete, or edit users through Mapal OS Configuration. For details, see Manage users in Mapal OS.
When managing users in Mapal OS, you can also set their status per operator:
- Active users retain access to Engagement dashboards and (if assigned) admin permissions.
- Inactive users automatically lose admin access and visibility of Engagement dashboards for that operator.
This means a single user can be active in one operator but inactive in another. All changes are synced automatically to Engagement.
Find an employee within Engagement
- Select the Settings tab on the left side menu.
- Select Employees.
Initially, you will see all employees currently on the system.
- Use the Branches, Sections, Subsections, Departments, and Status dropdowns to filter employees.
- Use the Search for employee box to look for a specific employee.
Manage employee evaluators
From the Employees page, you can assign, update, or remove an evaluator directly, without needing to navigate to separate screens.
- Select the action menu (?) in the employee's row.
- Select Add/Edit evaluator. This opens a panel on the right where you can:
- Assign an evaluator using a searchable dropdown
- Update the existing evaluator
- Remove the evaluator if needed
- Begin typing in the field to quickly search and select the correct evaluator.
- Select Save to complete the selection.
Note: The evaluator field is filtered automatically based on your permission scope, so you will only see employees you have access to.
View an employee's engagement profile
From the Employees page, you can open an employee's profile to see their overall engagement and activity in one place, including survey and poll participation, recognition activity, suggestions submitted, and communication activity.
- Select the employee's row.
- The employee profile brings together an individual employee's engagement activity on one page. At the top, the employee profile header shows the employee's name, job title, and assigned location.
- Participation: the employee's involvement in company activities, shown as two metrics: events attended during the selected period, and suggestions submitted through the Suggestion Box. Select the suggestions metric to go directly to that employee's submitted suggestions.
- Communications: the employee's activity across engagement channels, with a period filter (for example, Last 30 days). Shows Forum posts, News comments, and Forum comments, each with a trend indicator comparing with the previous period.
- Surveys and polls: the employee's responsiveness to feedback initiatives. Shows the survey completion rate and the poll completion rate, each as a completed-versus-total figure with a progress bar.
- Recognitions: the employee's recognition activity, with two counters, received recognitions and given recognitions, and a breakdown of received recognitions by reason. Each reason shows its percentage share and count, displayed as a segmented colour bar.
