Start from: Anywhere on the SmartHub screen.
- Locate the specific error to be resolved. In most cases, an error message will be displayed on the screen.
- Take a screenshot of the error message or the specific problem to be solved.
- Contact the SmartHub support team at [email protected] and send the screenshots you took.
The support team has remote access to the SmartHubs to perform checks and solve the problems you may be facing.
If a hardware failure is identified in the device, the team will provide you with a detailed explanation of the procedure to follow to resolve it.