New Core Content
Neurodiversity Awareness
UK, EU, ROI, US, ES, FR
Are your teams ready to support neurodivergent guests and colleagues with confidence in real hospitality settings? This short, interactive resource builds practical neurodiversity awareness so learners can recognise common pressure points, respond clearly and respectfully, and make simple adjustments that reduce stress in the moment. It supports more inclusive service and teamwork, and helps staff handle everyday situations with greater confidence and care.
Why this matters
There is strong demand for practical tools that support inclusive working environments, with growing expectations from teams for accessible and supportive practices.
Key benefits
- Practical, on-shift behaviours that teams can apply immediately.
- Supports more inclusive team and guest experiences.
- Strengthens our Diversity & Inclusion content options.
Practical Management Series
UK, US, FR, ES
A new suite of short, scenario-based modules supports new and early-stage managers in handling real on-shift challenges, including delegation, giving feedback, and managing team performance. Titles include:
- Stepping Up From Teammate to Manager
- Managing Performance in the Moment
- Effective Team Briefings
- Running a Great Shift
Why this matters
Managers in hospitality are often promoted from within without formal training. These modules address common gaps in confidence, communication, and leadership through behaviour-led, real-world scenarios.
Key benefits
- Supports early-stage managers transitioning into leadership roles.
- Scenario-based learning grounded in real operational challenges.
- Practical skills that improve team performance and consistency.
Localisation & Market Expansion
Enhanced Spanish localised versions of key courses to improve local relevance and on-the-job usability. Courses include:
- Protección de datos en la hostelería ('Data Privacy Foundations' equivalent)
- Pagos con tarjeta: cómo proteger los datos de tus clientes ('PCI DSS' equivalent)
- Abriendo puertas a mejores decisiones ('Unlocking Decision Making')
Enhanced French localised version of Maîtriser la prise de décision ('Unlocking Decision Making') to improve local relevance and on-the-job usability.
Updates focus on making content more visual, practical, and easier to apply, informed by customer interviews in the Spanish and French markets.
Why this matters
Locally relevant and operationally useful content supports growth and adoption, particularly within the restaurant sector.
Key benefits
- More relevant and usable content for French and Spanish teams.
- Supports continued expansion in the French and Spanish markets.
- Customer insights shaping current and future content development.
Global Content Updates - by 30.06.2026
Ongoing maintenance and quality improvements across regional versions to ensure accuracy, compliance, and accessibility. Key updates include:
- First Aid Awareness (UK, EU, ROI, US): Refreshed guidance to improve CPR pacing; accessibility updates aligned with WCAG 2.1.
- Desk Space Ergonomics (UK, EU, ROI, US): Adjusted office temperature guidance; accessibility updates aligned with WCAG 2.1.
- Picking Up Manual Handling (UK, EU, ROI, US): Case study updates to ensure anonymity and clarity; accessibility updates aligned with WCAG 2.1.
- Food Allergens Refresher (UK, EU, ROI, US): Correction to an assessment question.
- Workplace Sexual Harassment / Preventing Workplace Sexual Harassment (UK, EU, ROI, US): Assessments added to support a more compliance-focused approach, with regional alignment where applicable.
