New Core Content
Practical Management Series
UK, US, FR, ES
Are your managers equipped to handle the realities of leading hospitality teams under pressure? We've expanded our Practical Management Series with 9 new scenario-based modules, localised for the UK, US, France and Spain. Designed around real operational challenges, these resources help managers build confidence in key leadership skills and apply learning directly in the workplace. Titles include:
- Management by Walking Around
- Prioritising Under Pressure
- Customer Complaints and Recovery
- Crisis Management
- Setting Up the Guest Experience
- Making Standards Stick
- Managing Guest Expectations
- Recognition and Celebrating Success
- Delegation for Development
Why this matters
Managers in hospitality are often promoted from operational roles and expected to lead teams through complex day-to-day challenges with limited formal training. These new modules provide practical, scenario-led learning that reflects the realities of hospitality management and supports managers as they build confidence, leadership capability and decision-making skills.
Key benefits
- Expands our practical management offering with 9 new titles.
- Provides locally relevant learning across four key markets.
- Focuses on skills managers can apply immediately in day-to-day operations.
Practical Hospitality Skills
UK, US, FR, ES
Are your teams prepared to respond confidently to the operational challenges they face every day? We've expanded our Practical Hospitality Skills suite with three new resources covering guest safety, compliance and operational risk. Developed in response to customer requests and industry feedback, these courses provide practical guidance that teams can apply immediately in real hospitality environments. Titles include:
- Bed Bug Essentials
- Handling Dietary Requests
- Benedict's Law: Following Food Allergy Procedures(UK only, reflecting legislation specific to England & Wales)
Why this matters
These courses address important gaps identified through customer requests and wider hospitality feedback, helping teams respond confidently to common operational challenges, support guest wellbeing and understand emerging compliance requirements.
Key benefits
- Responds directly to customer and industry needs.
- Provides practical guidance for real hospitality scenarios.
- Strengthens our operational and compliance-focused content offering.
Localisation & Market Expansion
We're continuing to strengthen our French and Spanish content catalogues with further localisation of key courses for both markets. These updates ensure content doesn't simply translate across regions but reflects local legislation, operational practices and learner expectations, creating a more relevant experience for teams in France and Spain. Courses include:
- Sustainability in the Kitchen (updated and localised for FR and ES legislation)
- Sustainability in Hotels (updated and localised for FR and ES legislation)
- Menopause Awareness (new FR and ES localisations)
- Fire Safety Awareness (enhanced specifically for the French market)
Updates focus on making content more visual, practical, and easier to apply, informed by customer interviews in the Spanish and French markets.
Why this matters
Locally relevant and operationally useful content supports growth and adoption, particularly within all sectors.
Key benefits
- More relevant and usable content for French and Spanish teams.
- Supports continued expansion in the French and Spanish markets.
- Customer insights shaping current and future content development.
Global Content Updates
Ongoing maintenance and quality improvements across regional versions to ensure accuracy, compliance, and accessibility. Key updates include:
- QSR Compliance Suite (UK, US, ROI, EU): Our suite of six Quick Serve Restaurant compliance modules has been refreshed to align with current core content standards and improve accessibility in line with WCAG 2.1 requirements. These updates impact 24 courses across our regional catalogues. French localisations are planned for Q4.
- Food Allergens (UK, EU, ROI, US): Assessment wording has been updated to improve clarity and learner understanding.
- Anti-Bribery 101 (UK): Content has been updated to reflect recent changes in UK legislation.
- Martyn's Law (UK): Updated ahead of upcoming legislative requirements, alongside further accessibility enhancements
