Start from: The Easilys menu.
1. A filter or search is active
When you activate filters or perform a search, the displayed results correspond to your criteria. It is therefore possible that the supplier file you are looking for does not match the current filters or search.
To simply check this hypothesis, reset the filters and search or press the F5 key on your keyboard (this refreshes your web page and therefore resets the filters and search to zero.)
If the supplier file is still not found, consult the hypotheses below.
2. The supplier file's referencing period has expired
A supplier file has a referencing period. By default, this has no end date, but if an end date had been configured, it could have expired.
You can check this quickly by checking the "View all suppliers" filter. This option displays supplier files that are outside the referencing period in gray.
If you find your supplier file, select it and modify the referencing end date. Then wait until the next daily update to be able to place orders with the supplier again. (Make sure that the price lists are active and if not, activate them before this same update.)
If the supplier file is still not found, consult the hypotheses below.
3. The supplier file has been detached
If the supplier file you are looking for is a supplier file made available by a parent site, meaning that you do not handle the management of this supplier's price list (this is generally the case for national or international markets that are administered from headquarters), then the supplier file may have been detached by mistake.
- Select Associate at the top right of the SUPPLIERS screen.
- Search for the supplier. If it appears in the list, select it to associate it again with your site/establishment. If you do not have the necessary permissions to perform these actions, contact your administrator.
If the supplier file does not appear in the list, consult the last hypothesis below.
4. The supplier file has been deleted
If none of the above hypotheses was correct, then your supplier file has probably been deleted. Deletion is unfortunately permanent. You will therefore need to recreate a supplier file and modify existing price lists to attach them to this new supplier file.
To learn more, consult the articles Create a new supplier file and Modify the supplier, product family and/or validity period of a price list.?
